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March 2024 by Bev Rose
I had such a great customer service experience here! The yoing lady who assisted me was so knowledgeable about the inventory. I went in for one pair of pants and left with 3! I definitely recommend
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February 2024 by james boyd
Bedson was a great help, of my multiple times shopping at express he has been by far the most helpful. Great service makes for a great experience.
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November 2023 by Austen O'Brien
Rickey was so awesome I took my little brother in to get a suit for homecoming knowing nothing about men’s fashion and he helped with everything, was so sweet, and patient the entire time. My brother feels much more confident now after Rickey’s help.
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October 2023 by Christy Lao
My recent visit to Express at the Broward Mall was not a pleasant one. I went in to return some items that I got from the Express store at Pembroke Lakes Mall. I had my receipt with me and both the items (and the only items) on the receipt. The items that I purchased were BOGO Free but I was returning both, so in that sense, I should be getting a full refund. However, the employees at Express did not understand that.The store associate that started the return process gave me a refund of $119.99 when I paid $129.39. She handed me the return receipt and started to walk away when I asked her why there was a difference in the return and purchase price. She stated that it was because I made a donation of $10, but I indicated that it was a $1 donation which does not explain the ~$8 difference. She then stated that it was because the tax is not refunded, which again does not make sense as I was returning everything I purchased so it should be refunded.She then called over another associate, Ika, who was beyond rude. She came up, looked at the receipt and started making excuses that it was a promotion of BOGO but I explained to her that I was returning everything so the promotion should not matter. Ika then also said it was because the tax isn’t refunded. I tried to ask for a reasoning as I was returning everything, but she just looked at me and said “the tax is NOT refunded,” dropped the receipt and walked away. As they were being rude and not willing to help, I took the receipt and left. I then contacted the Express Customer Service number and was told I should have received a full refund, tax included.I typically would not care over a few dollars, but there is a principle of getting a full refund when returning products and a proper way the employees should have handled the situation. Instead, they did not understand what was going on, made excuses, and made me feel like I was bothering them. It was an upsetting experience and the employees were very unprofessional. I would not recommend Express if these are the employees they have as associates to represent them.
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October 2023 by colton simmons
Ricky went above and beyond for me. I called about a couple pairs of socks I needed for a wedding. He was able to locate me 4 more at a nearby location. Customer service was excellent! Will definitely come back and shop.
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June 2023 by DJ Campbell
The Express team members in this store are extremely helpful!! They went above and beyond to find me a special pant I needed for an interview. It took something because the pant could not be located in the store. Huge shout-out to the gentleman who after doing a second search, went around the back to locate exactly what I needed...which was the last of it's kind in the store that day!! I am very tall so it's difficult to find pants anywhere. So great to know I can count on the amazing team at Express, Broward Mall. Thank you so much guys!!! ??
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May 2023 by Andrea Perez
I haven’t had such an AMAZING customer service experience in a while. Ricky (pretty sure he is the store manager) helped me out today with a return, and he went above and beyond, making sure everything was taken care of.
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May 2023 by Robert S.
I love Express, they have a great selection of trendy clothes for men and women and they have tons of coupons that go into your email inbox if you sign up for their rewards program. This store, like many other ones I have been to, had a nice section of clearance and sale items...so I saw some shirts and jeans for about 75% off regular retail. I do find that their clothes fit me well, so this is one of my "to go" places for clothes. Almost every day they do have their Buy One get one 50% off....to me the best deal is to check online for their sale and clearance items for the best selection and inventory. The staff that I encountered here was very pleasant and very welcoming. Nice place to shop for bargains....
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April 2023 by E O
Customer service was excellent. I had an online order pick up and a return, the employee was helpful and courteous. The store was neat and stocked. The manager on duty was helpful to the other employees when called.I've been to other express stores and the experience was not great.
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March 2023 by Mriam Blet
Birthday coupon and sales, beautiful elegant casual clothing what else can I say
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June 2022 by Maryangella H
The gentleman who helped me was great ⭐⭐⭐⭐⭐
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March 2022 by Daniel S.
I have been coming to this Express store for years and I can tell you that the quality and customer service is beyond incredible. The staff will always help you with clothing selection and assist with recommendations. Thank you for all you do! Will make sure to visit next time I am in town.
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November 2021 by Kitty Cat
Great quality clothing. Sign up for rewards, sales, coupons etc. Easy order online, pickup in store available too. Clearance section in back.
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October 2021 by Rick S
I have a major lack of fashion sense. The customer service here was excellent. Rickey did a great job of helping me pick out a jacket, slacks and shirt for my son. Thanks to some great sale prices the cost was very reasonable.
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April 2021 by Roland Troutman
Good service..friendly help