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January 2024 by Vicki Molinaro
I had an appt later the day I took my car in and asked the technician to be sure to get my car done so I could go to my appt. He said he'd do his best but still had cars to work on from the day before. He managed to get my car done 3 hours before my appt. and that made my day. Thank you.
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December 2023 by Joseph Perelman
Came to the Firestone shop with ac problem. They kept me about 3 hours for diagnostic and said I need new compressor .$2.400 with labor. Was need only add freon and it works again. They lied me. Cost me $60.00 total. People be wear.
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November 2023 by Jacqueline Torres
I took my van to Firestone (Plantation) after getting a ridiculous quote from the Honda dealership. What a difference! Great service, friendly staff, and knowledgeable employees who focus on fixing the actual problem and not try to sell me stuff I don't need. Special shout out to Roam for the outstanding care!
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October 2023 by Dayana Ramirez
Just pickup my company truck, they are charging the wipers to the company and they never replace it. They never pick up the phone. I just called 10 times.Services: Air & cabin filter replacement
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September 2023 by likith kumar
Not very good customer service. I gave my car for wheel alignment and they made me to sit for more than 1hour during the call they said it will complete in 30 mints but after going to the store they completely changed their words. Worst service. If you guys have time go to other branch of Firestone.
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September 2023 by Mina Baskhron
I'm so disappointed, Last week i went to check on my brakes because it started to make noise, after they inspected they gave me an estimation about almost a $1000, according to them i needed to change all the pads front and rear also all front and rear rotors which is i was shocked because i knew that maybe i need to replace 1 or 2 rotors not all of it. I left and went to another shop that a friend recommended he told me that i need only to change 1 rotors but the other 3 are perfectly fine and to avoid any problems later he recommended to change all the pads which is i agreed, with parts and labor he charged me $300, i have no words to describe what those big shops trying to do but i will never go back there not even for a tire because i can't trust them anymore.
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August 2023 by JoAnn R.
This is a terrible business. Sunday opens 8am. I was 2nd in line for a wheel alignment was told 1/12 to 2 hours. 3 and 1/2 hour later called was told not ready will be another 1 to 2 hours more. Was told working on another car. Why do they lie. Fix one car completely then move on to the next one. Will never go back. Horrible way to run a business
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August 2023 by Vivian Fonseca
Bob and team are trustworthy. Bob provided world class service and resolved my tire purchase need, at a cost that no one could compare. I highly recommend.Service: Tires
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July 2023 by Marky Mark
Thanks to Anthony F. for always making our experience a good one. Every time we book an appt. for an oil change, rotation and allignment check, Anthony makes sure we get in and out as quickly as possible. He also gives us a heads up about what the car needs or will be needing....brakes, air filters etc. He is definitely on his game and the reason why we keep coming back to this location. Thanks Ant!!
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June 2023 by Andre Samuels
Billy was extremely nice and helpful, the other gentleman who wanted me to sign up for their service credit card, didn’t even bother to say hello, he just jumped right into asking if I wanted to sign up for the card. He wouldn’t even make eye contact with me the whole time until I mentioned it. Even then, he kept saying that if I wanted to be acknowledged, that that was “not a problem.” He was so arrogant that he refused to apologize. In fact, he said “we have excellent customer service here.” This location should work on not making people feel like just another dollar to be made.Service: Oil change
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June 2023 by Buddy Mountcastle
I'd you're in need of service on your car, don't hesitate to reach out to this place. They are very professional and a pleasure to do business with. They are great at communicating everything that is going on with youe vehicle and its status. They also work very efficiently.
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June 2023 by Erick Espinosa
I wish I could give this place negative stars.I just picked up my car to find my rims scratched and lug nut covers crushed and missing after tire replacement.They then had the audacity to blame the lug nut covers on me and completely dismiss my rims being scratched.STAY AWAY FROM THIS PLACE!Service: Tires
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June 2023 by Nike J.
Came here cause they had a sale going on with there tires and had a great brand. I made an appointment for 11am I got there early like around 10:45am I didn't leave until 3pm and when my car was finally ready they gave me the keys I got in my car and my car started shaking I didn't even leave the lot and i noticed it I went back inside to find out they didn't tighten my lug nutz. Which is crazy I could had got into a really bad accident. Like how did they forget to do that. How did they not feel the car shaking when they took my car to the parking spot. Didn't leave till 4:15pm to then when driving home I heard a weird noise came back next day to be told I have to wait 4hours for them to see my car. And still charge me for an inspection. When my car was perfectly fine before I brought it here. All I needed was 2 tires.
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May 2023 by Mellissa Douglas
Had a tire replaced. Months later I found out that I had the wrong size tire in my car. Spoke with Billy and he hooked me right up and replaced it for the correct tire! He went above and beyond to assist me! Top tier customer service! fast and efficient with a smile! I will always recommend this Firestone service!Service: Tires
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April 2023 by Jane Salerno
Went in for an oil change. Changed the filters and flushed out the brake fluid. Bob is terrific! Was more than I was planning on spending, however, service there is very good and reliable.
