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February 2024 by Steve L.
Really fun place with tons of action figures, video games and game console accessories. Very personable staff with lots of game knowledge. Prices on items were reasonable and the store was clean and open shelf items for easy viewing. Will return to this location.
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January 2024 by Professional Tip: Punctuality
Apparently this is the ONLY location that does Not price match on Pokemon cards for Pro Members. ? was in the neighborhood visiting family, had to stop in at the Publix in the same plaza and saw the store and thought, "sure let me stop in and grab a few packs"... showed the employee the Best Buy website & his reply was " We don't price match Anything pokemon at this location." I said ok & left...
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January 2024 by Eric Weiler
Horrible customer service. The girl in there was trying to tell me that the Xbox was $500 and I was like no I just bought it for $3.99 and she's like no it's not that much and I literally had to show her online that I bought it for $399. And she kept telling me will the Xbox is doing a special and I was like no I said I looked this up about a year ago it was the same price. And then she started dictating me about stuff and I'm like whatever I said I don't need to buy anything have a good day
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November 2023 by Tea Dor
Been calling because I don't want to make a blank trip. No one answers the phone
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November 2023 by Hector Santana
Very friendly staff working there.
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November 2023 by Stephanie W.
I'd give this place a 0 star if i could. I purchased a game online for pick up in store. Tried to return the game in store, unopened, with my receipt and was told by 2 employees that I'd have to fill out an online form first. I went online and my order number didn't work on the website. I called customer service and was told I'd have to go back to the store because their the only ones who can return it since it was pick up in store. They also told me that i should argue with the cashiers in case they give me push back. I go back to the store frustrated at this point but still polite and calm and was speaking to the same rude, unhelpful guy with a not so cute ponytail, behind the counter. He said he didn't know what to tell me as he can't do anything and i have to return it online EVEN THOUGH I explained to him IT WOULDNT WORK. He had no interest in hearing anything else i had to say and turned away from me. I now have a $44 brand new game that i don't need that GAMESTOPs uneducated employees are saying i CANNOT return even though it was within the 15 days. Y'all truly suck and that will be my last purchase !!
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October 2023 by Ari Hagen
Guy I spoke to was very nice. The woman was very rude and disrespectful. Made me literally just walk out and leave. Idk if I ever even want to go back to best buy after that. I’d rather just buy stuff online than take attitude for no reason.
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September 2023 by Onshanet
Visited this location with my family, the customer service was exceptional. The Associate gave us different suggestions, she was friendly, and very polite. The only thing I didn't like was the molded/mildew smell within the building. The smell was so strong I'm sure that's very unhealthy.
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July 2023 by Tha RainMak3r
Griffin (I think that was his name) was very helpful and friendly, went above and beyond to help me, great service
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June 2023 by ricardo lawes
The guy put up a sign that says be back in 15 minutes. I’ve been waiting for one hour
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May 2023 by Tommey Liang
Pretty good GameStop store. It was quite spacious, well-organized, and friendly professional who greeted me when I walked in. Took a look at the inventory and the prices and didn't buy anything. I always get a satisfying feeling looking at video game boxes, so stopping by GameStop helped me with that.
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April 2023 by Angel G
If you are looking for friendly and knowledgeable individuals to assist you in finding the perfect game for you this is the Gamestop for you. I would advise you not to go to the Gamestop at Tower Shops due to very poor customer service.
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April 2023 by Taylor Young
The manger is very rude to paying customers. Told me that I couldn’t afford something. Go somewhere else.
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March 2023 by Crystal S.
I have very mixed reviews about this location. Let's start with the store itself, while it's a nice location for the most part it constantly reeks of mold. The customer service used to be amazing but has greatly deteriorated I have been coming to this location ever since I moved to Florida as my nieces and nephews are huge gamers, there used to be an employee here with a nose ring named Ryan who alone deserved 5 stars. Always polite I could come in with a list of things I need and simply hand it to him and he would find me whatever he had on him. In out quick and easy, and usually left with some extra information to get me cool points with my nieces and nephews. If Ryan wasn't there, James or Carlos were always more than happy to help and made me feel equally as at home. The past few times I've come in have been absolutely dreadful. There's a new worker in there I don't know his name but he has long hair and keeps it tied back in a ponytail. He provides the absolute worst customer service I've ever received. He's rude, he's condescending, and the few times I've been unfortunate enough to be "helped" by him have been awful. If I've asked for or about something sometimes he flat out just tells me no, without even bothering to check which the other three never did. Even if they knew they didn't have it they would let me know first and still double check. After my last experience with this worker I ended up asking about Carlos James and Ryan only to find out Carlos and James had quit and Ryan had been moved to the Coral Springs location. I have since started going to the Coral Springs location and while I didn't get to see Ryan there was a girl there with blonde hair who was an absolute sweet heart and equally as helpful pulled me about three games I couldn't find and sent me to a different store for what she didn't have . From here on out I will be exclusively using the Coral Springs location. Much cleaner much nicer employees and doesn't have an awful mold smell
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November 2022 by Alice Ramseur
When we walked in it had a mildew smell