Macy's at the Rogue Valley Mall offers a first class selection of top fashion brands, housewares, gifts, and more. The store provides a pleasant shopping experience with a wide variety of items, including clothing, shoes, jewelry, and fragrances. Many customers report receiving friendly, professional, and prompt service from the staff, who are described as very helpful, knowledgeable, and patient. Sales associates are noted for their expertise and superb customer service etiquette, offering informative guidance on products. The store is well-staffed even when busy. While the experience is generally positive, some shoppers note encounters with employees pushing Macy's credit card offers with discounts, advising buyer beware. Overall, customers find the personal touch important and appreciate the amazing selection, making it a favorite department store for many.
Great shopping atmosphere, comfortable and clean, good restaurants in the mall, one of my favorite places to shop
February 2026
Great experience! Tommy was incredible! He helped my fiancé pick out a suit, button down shirt, tie, and a belt and made the experience 10/10. He was kind, funny, attentive to detail, and everything you could ask for from a store representative. He deserves a raise or any accolades Macy’s offers. Thank you Tommy!
January 2026
I had an excellent experience at Macy’s in Plantation. Paulette was very friendly and helpful in the Dior section. Her kindness and professionalism made my visit very enjoyable. I will definitely be coming back!
