PetSmart is a leading pet supply and services retailer, offering over 10,000 products for a wide range of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals such as guinea pigs, gerbils, hamsters, and mice. Customers can shop online and choose in-store pickup within two hours. Many locations feature additional services like dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. The store is known for its variety of products and long-standing staff, with some employees working there for over ten years, providing consistent and friendly service. The grooming services are highly appreciated, especially by those who praise the knowledgeable and caring groomer, although prices can be high. Customers value the helpful staff, with some mentioning specific employees who are informative and friendly. PetSmart also has a Banfield Pet Hospital adjacent to the store. While some find the store occasionally busy with long checkout lines, overall, it remains a popular and reliable place for pet supplies and services.
My concerns are for Cleo, a cat living caged in your store, leading to depression, being stressed. I understand your efforts to help cats get adopted but some cats cannot adapt to the noise, heavy traffic, people staring into the cages, trying to touch them. I would like to know why Cleo is not in foster care where she... read full comment
January 2026
Had a great experience at PetSmart. When I brought my Luna there for grooming, I met Tina, my green-cheeked conure. The staff was very friendly, patient, and helpful, and helped me pick out everything I needed. You can really tell they care about the animals. Now Tina is one of my family members, and we couldn’t be happier.
January 2026
Their puppy training is good. Small group of pets, a trainer that has a decade experience who explains things well. He mostly trains the owners, so we can train our puppy
