-
January 2024 by Yaritza Bucio
My mother-in-law, a long-time State Farm customer, recently moved to this location and sought assistance for an in-person matter only they could address. Unfortunately, when she approached the staff, Jessica Gutierrez turned her back and left without explanation, displaying hostility and unprofessionalism. Such behavior reflects poorly on the environment and personnel hired at this location, raising concerns about State Farm's commitment to customer values and mission.
-
January 2024 by Bobby V
I believe this company is running a scam. I called and received a quote for homeowners insurance. I decided to move forward with the quote. Days later the agent asks me if I’m interested in auto insurance which I ended up declining. They charged my mortgage company for the home insurance which I stated was ok. 2mos later they charge my mortgage company additional money stating the quote they provided me was for an auto/home bundle which was never discussed. The only reason I caught it was because my mortgage company emailed me info on the additional payment. Very sketchy company. Please keep away!!! All they did was apologize and give me terrible reasoning for their mistakes.
-
January 2024 by Brittany
EXTREMELY disappointed with the fact that Mr. Rupert Brown is running an illegitimate business and issuing insurance police’s by unlawfully adding names to policies to lower the cost for customers WITHOUT consent of both parties. This is not right and I would like it fixed immediately.
-
November 2023 by Branden Hertz
I got a boat insurance policy with Stacy Brown at Rupert Brown Insurance Agency via State Farm for around $6k for the year two months ago. However, I just received a letter stating that my policy was bumped to almost $12k annually only a few months into my policy period. This is outrageous, considering we reviewed all the details several times, and I had already paid the annual fee ($6k) for the months.I still don't understand how they messed this up. I have asked to speak to a manager several times, and no one has got back to me to rectify this issue. The only thing Stacey told me to do was to find another provider...
-
November 2023 by Alexandra R-j
Ernest Brown was such a nice person to work with! He saved me money in little time and made everything easy in order to lower my insurance rate! Thank you!
-
November 2023 by Ashley F
Jessica was amazing and explained everything clearly for my understanding. Will definitely recommend speaking to her. A big 10/10
-
October 2023 by heather smith
Christopher Brown is a total professional and very knowledgeable about insurance. I was very pleased with the service from the entire team at Rupert Brown State Farm. Well done folks
-
September 2023 by G Odom
I was referred to Christopher, as he was spoken of highly. I found him to be quite knowledgeable, and eager to help me find an affordable car insurance policy. He is very proficient, knows his product, and someone I would have wanted on my team. It was a pleasure working with you.
-
September 2023 by Avi Cohen
Wow, Mr Brown and his team provided me with the best customer service and professional advice. Quick, sufficient , and to the point; These guys they know insurance, and the rates are very competitive. It was few hundred dollars less than the silly computerized quote from competitors. These days, to actually have a real insurance agent on your side is a real treat.I highly recommend using the agent for all your insurance needs.
-
August 2023 by Jeremy Delgado
Chris Brown is amazing! Very responsive and helpful. He was very quick to assist with a quote and answered all my questions. I highly recommend him!
-
June 2023 by Tanya L
Agent Christopher was professional and extremely helpful in making the process for car insurance easier, I couldn’t recommend him enough.
-
June 2023 by cassidy williams
Came in this morning with an issue regarding my policy. Receptionist was sweet and professional. Ernest Brown was phenomenal and assisted me with my issue and I felt so much better afterwords. I will return if I have any issues.
-
May 2023 by Chantal Griffiths
I spoke to Jessica today and she was very helpful, attentive and moved at a fast pace which was what I requested because I had to go back to work. I really enjoyed speaking to her as she was very kind and patient with me because I did not understand the insurance lingo.
-
April 2023 by Philip Goombs
State Farm Insurance has been my insurance provider for several decades, providing life, home and auto insurance policies to protect myself, my family as well as my physical assets. My agent Rupert Brown and agent Christopher brown as well as all staff members have been attentive to my insurance needs and has recommended policies that has been affordable, adequate and timely. I fully recommend Chris Brown and the Rupert Brown agency for all your insurance needs. In my mind they're a 10/10.
-
April 2023 by ChoicesofJo LLC
Stacy is one of the best agents I have encountered sooooo far. Everytime I speak to her is a delight, she is very knowledgeable and soft spoken. The only reason I am a loyal customer is because of agents like her .
