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March 2024 by Helen Walton
Absolutely great service every experience here has been great
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December 2023 by Erek Reynolds
Worst decision of my life trusting these crooks with my car.I was in a fender bender that required my passenger side headlight, fender and bumper to be replaced. I dropped my car off before a 10 day trip on 9/7. I should’ve known what I was getting into due to the fact their office is completely disorganized. Papers everywhere and no sorts of order. They said it’ll be a 4 day job tops. I spent the $ to replace the other headlight so they’d match. On 9/18, they told my my car would be done end of day. When I got there, my car was in pieces. No call/text telling me it wasn’t ready. They also let me know that they LOST pieces to my car which delayed them putting it back together!The next day I Uber there to pick up the car. I noticed TONS of overspray on areas and the bumper wasn’t fully in place! Something told me to check the headlights before I left. Sure enough NEITHER OF THEM WORKED. They literally told me my car was ready without testing it prior to me picking it up. That evening, we got a tremendous amount of rain. I noticed the next morning water was all inside of BOTH headlights, damaging the components, faulty instillation job!We ordered BRAND NEW ones down Honda. I got my car back the wk of 10/16. On 10/20, several wks after the car was painted, the paint started to fall off the grill! When I took it back on 10/23, they claimed that they didn’t paint the grill. Tonyas exact words were ‘The grill wasn’t on the invoice and my guys are too lazy to paint something they’re not getting paid to paint.’ When I broke out the before & after pics of the car, she STILL denied that they painted it! I talked to the husband Joe and he could clearly tell the paint on the grill was done by them. The day before I took my car back in to paint the grill, I noticed my brand new, never damaged prior headlight wasn’t working. When I shared that with them during my next appt, I received 3 different stories on why it was not working! It wasn’t broken before and anything damaged by the previous faulty headlight should sb rectified. They REFUSED to fix it. These people cut corners, lie about the job they do, poor communication, and completely disorganized.
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November 2023 by Erek R.
Sunrise collision Worst decision of my life trusting these crooks with my car. I was in a fender bender that required my passenger side headlight, fender and bumper to be replaced. I dropped my car off before a 10 day trip on 9/7. I should've known what I was getting into due to the fact their office is completely disorganized. Papers everywhere and no sorts of order. They said it'll be a 4 day job tops. I spent the $ to replace the other headlight so they'd match. On 9/18, they told my my car would be done end of day. When I got there, my car was in pieces. No call/text telling me it wasn't ready. They also let me know that they LOST pieces to my car which delayed them putting it back together! The next day I Uber there to pick up the car. I NOTEST TONS of overspray on areas and the bumper wasn't fully in place! Something told me to check the headlights before I left. Sure enough NEITHER OF THEM WORKED. They literally told me my car was ready without testing it prior to me picking it up. That evening, we got a tremendous amount of rain. I noticed the next morning water was all inside of BOTH headlights, damaging the components, faulty instillation job! we ordered BRAND NEW ones down Honda. I got my car back the wk of 10/16. On 10/20, several wks after the car was painted, the paint started to fall off the grill! When I took it back on 10/23, they claimed that they didn't paint the grill. Tonyas exact words were 'The grill wasn't on the invoice and my guys are too lazy to paint something they're not getting paid to paint.' When I broke out the before & after pics of the car, she STILL denied that they painted it! I talked to the husband Joe and he could clearly tell the paint on the grill was done by them. The day before I took my car back in to paint the grill, I noticed my brand new, never damaged prior headlight wasn't working. When I shared that with them during my next appt, I received 3 different stories on why it was not working! It wasn't broken before and anything damaged by the previous faulty headlight should sb rectified. They REFUSED to fix it. These people cut corners, lie about the job they do, poor communication, and completely disorganized.
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June 2023 by tall PAguy
My recent experience with this Body Shop. I had a minor repair of my front bumper cover. I paid out of pocket, so no insurance was involved. After the repair was completed, i drove the car for about a week, and noticed the bumper cover was pulling out of place, in the same spot where it was damaged. I took it back to the shop, explained the situation. At first, they told me, no problem, would fix it quickly for me. As I sat the in lobby, I was then told, it appeared to the technician that I might have pulled back from a parking divider and caused damage. I disputed this. But I was told all I needed to do was tip the technician and it was fine. Until the greedy owner, decided that he wanted paid for $10 for "glue" that would be needed. Then, the owner decided that wasnt enough, rather than tip the technician, he wanted $20 for labor. At the end of the process, I was charged $40. The owner even commented that only 1/2 a can of glue was needed, so rather than charge me $10, they charged me the full amount of the can. So, in essence, rather than give good customer service, fix a "questionable" repair, rather than let his technician receive a $20 tip (which I was prepared to do), he got greedy and decided wanted paid for the labor himself. So at the end, the owner tells me,, "its better we part friends, than enemies, as you will want to come back if needed for any further repairs". To this I say, not in my lifetime.
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May 2023 by gabriel llamas
Tonya and staff went above and beyond!!! Quality of work is great and the customer service is awesome! Highly recommend Sunrise Collision! Thank you, Tonya!
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May 2023 by Nicolas MARCOT
Horrible Job! Never again !
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April 2023 by Jeffrey Sabio
Very friendly, responsive, and communicative. Had my truck repaired there recently. Repairs done quickly even with a parts shortage. Wasn’t 100 percent happy (I am kinda picky) but they made it right, right away. This is how a business should be run. Great place. Tonya thanks for dealing with my annoyance ?.
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April 2023 by Elizabeth Echeverry-Dangond
They were friendly.
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March 2023 by George Landau
Took over a week to schedule an estimator appointment, where they could only start repairs weeks later and then, after changing the assignment with State Farm twice, which took all day they never kept the appointment
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February 2023 by weizhi you
There is no luxurious office here, only patient, enthusiastic, and considerate service for you.
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February 2023 by Sebastien Ross
Excellent Service. No one will know.
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December 2022 by Krystal Blanco
If I could give zero stars I would! Super rude and don’t trust them they lie and don’t keep you in the loop of what’s going on and they like to play stupid.Service: Body & Trim
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December 2022 by Mark Charan
Fast.. reasonably priced..nice
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November 2022 by Shan B
This was definitely a disappointing experience for multiple reasons. After repairing my car’s front and back bumper, the new back bumper was clearly painted a different shade of silver that did not match the color of the rest of my vehicle, and Sunrise Collision thought it fit to present this poorly completed job to me. Interesting enough the front bumper that they also painted was a perfect match, so that alone makes no sense.Funnily, the incorrect painting was not the part that upset me the most. The woman who works in the office took little responsibility of the shops mistake. Instead she deflected and made it seem as if the previous back bumper prior to the accident was already an incorrect color. I can assure that for as long as I’ve had this vehicle it has been one single shade of silver for the duration of time that I’ve had it.When communicating with customers, refusing to take responsibility of the obvious mistake by the the paint department, then proceeding to blame and insult the customer by claiming the paint job on the vehicle prior to their work was wrong is infuriating.She was not short of excuses either, the other excuse the woman provided was that my 2008 Camry was an older car, and finding the correct SILVER paint was challenging. Also, when finalizing the paperwork the paint listed for my vehicle was GOLD, which she had to change to the correct color of SILVER prior to sending the paperwork to the insurance company. This leads me to wonder if the improper paint on the back bumper was related to the incorrect paperwork. Nonetheless this place is disorganized.Even after redoing the paint work the bumper is still a different shade of silver.If I knew that a simple paint job after bumper work would have been such a huge challenge for this repair shop, I would have opted for a different shop because there is no shortage of repair shops in the area.Very disappointing experience.
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October 2022 by Shanique Brown
This was definitely a disappointing experience for multiple reasons. After repairing my car’s front and back bumper, the new back bumper was clearly painted a different shade of silver that did not match the color of the rest of my vehicle, and Sunrise Collision thought it fit to present this poorly completed job to me. Interesting enough the front bumper that they also painted was a perfect match, so that alone makes no sense.Funnily, the incorrect painting was not the part that upset me the most. The woman who works in the office took little responsibility of the shops mistake. Instead she deflected and made it seem as if the previous back bumper prior to the accident was already an incorrect color. I can assure that for as long as I’ve had this vehicle it has been one single shade of silver for the duration of time that I’ve had it.When communicating with customers, refusing to take responsibility of the obvious mistake by the the paint department, then proceeding to blame and insult the customer by claiming the paint job on the vehicle prior to their work was wrong is infuriating.She was not short of excuses either, the other excuse the woman provided was that my 2008 Camry was an older car, and finding the correct SILVER paint was challenging. Also, when finalizing the paperwork the paint listed for my vehicle was GOLD, which she had to change to the correct color of SILVER prior to sending the paperwork to the insurance company. This leads me to wonder if the improper paint on the back bumper was related to the incorrect paperwork. Nonetheless this place is disorganized.Even after redoing the paint work the bumper is still a different shade of silver.If I knew that a simple paint job after bumper work would have been such a huge challenge for this repair shop, I would have opted for a different shop because there is no shortage of repair shops in the area.Very disappointing experience.
