The Xfinity Store in Plantation provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Reviews highlight exceptional in-person customer service that is helpful, kind, and goes above and beyond. Staff members are noted for making processes seamless, providing amazing service, and being very funny. They efficiently help customers upgrade equipment, get needed WiFi, and adjust plans, often accomplishing in minutes what calls and live chat could not over hours or years. Customers report being very satisfied, more than satisfied, and grateful, walking out with solutions and benefits they didn't know they had. The experience is described as having no wait time and no strong sales pitches, just satisfaction.
Some nice rep's.. they were all standing around doing nothing when I came in, so the stores may have to become obsolete as well.
March 2025
Went there to pick up a cord needed and it was an in and out trip because the line was short and product in stock. The staff was nice and understood exactly what I asked for. It doesn’t get much better than that in customer service.
February 2025
Got through quickly and efficiently. Staff is very friendly.
