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January 2024 by Carlos Montanez
Outstanding customer service from Melanie at State Farm. She is very professional knowledgeable and very helpful. Keeps you updated every step of the way. She gets things done. Kudos to her. Great job.
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November 2023 by Ruby Limey
Jossan was Very efficient, professional an great customer service. He wrote the policy(which saved me hundreds?), cancel the old one an kept me updated on each step with emails an text messages. Highly recommended.
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November 2023 by Cathy Herzog
Jossan was great! He was very knowledgeable and helped us save nearly $300 a month on our car insurance. Very appreciative!
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October 2023 by Mindy Williams
The best agent ever ! Takes the time to get to know his customers and their needs and does what he can to make it happen ! An agent you can call family!!!! Thanks Julio!
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September 2023 by Brian Harvey
I’ve been with State Farm for 36 years and this agency is my only complaint. I have homes and vehicles in 3 states, with 3 agents and this agent cancelled my policy without a call! Apparently there’s a new state farm requirement to have a 4 point inspection in Florida and instead of calling, they just cancelled my policy. They never answer the phone or follow up. Do yourself a favor and find an agent who cares.
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September 2023 by Rhonda Du Bose
I know Elena is a busy bee flitting and fluttering around PH, policies and phones. She has never been too busy to remain dedicated to the problems around my policy. She has been balancing her sanity and lunch hour own many other policies. I haven’t spoken once with the agent, but she kept her nose to the grind-stone and shook her head in perplexity. She has been tightly rooted, in what I know personally, confusion of the system changes that are supposed to make a positive difference. If I had not experienced it myself, I couldn’t be so specific. The things the office faces when Corp heads make a decision can make their lives a hair burning moment. I appreciate her dedication and commitment to excellence, even when she has no vote in the ballot she doesn’t see obstacles that make things difficult, she pushes through. I thank her.
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July 2023 by shearon forrest
Elena called me to help me save some money. Who does that? Which business do you know that looks for ways they can help you with your expenses? Insurance is expensive and she took the time to help me. Julio you have an invaluable agent. She is an asset to your business.Shearon
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July 2023 by Henry Alicea
Wow. How Sad, it is that this company, without any reason, or justification. They call you and tell you after 2 claims that are not your Fault. We will cancel your Policy. Please Folks out there, avoid this type of Insurance , not only the office, but the entire State Farm, is one of the worst experience. Trust me they will give you a great quote and within months, they will cancel you if you use the insurance. And the big Question, why do you have insurance for then ? They can not stand by their word, and always are sorry. But as we know Sorry does not do anything with all the running around that you have to do to have a decent insurance. And State Farm is not.
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April 2023 by Mr. C
I’m a new customer too, they take care of people’s car insurance needs, give you the best quote and discounts, as well. This agent and Employee Melanie at cypress parkway poinciana office. Mrs/Ms. Outstanding she/melanie when out of her way, to make sure my billing was corrected. Statefarm should recognize, and acknowledge this employee, on an Awesome job. She does. Melanie, it’s very knowledgeable, and honest, and she knows the business of car insurance. Please acknowledge her, great job she does. Sincere New Customer
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March 2023 by Tamara Thomas
My agent Elena is THE BEST...she goes above and beyond what is necessary..does whatever she can to help you w your policy and is always there when u need her. Great employee who NEEDS A RAISE!! Y'all are lucky to have her!
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March 2023 by Jose Jimenez
I have been a customer now for close to 2-3 years and always happy with the quick response for any questions or concerns that I may have.
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March 2023 by Bryan Scott
I want to give a HUGE shout out to Elena for going above and beyond for her customers! It is extremely difficult for me to reach the office on normal business hours since we have the same schedule but she always find a way to help me even me telling her I could call the 1-800! She is always with a smile and great attitude at all times even when she is extremely busy! Which I have seen her in the office she still takes care of every single person in the building!Thanks Elena! You Are Awesome!
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March 2023 by Beatriz Acevedo
IF YOU ARE LOOKING FOR AUTO INSURANCE AND HOME INSURANCE STOP LOOKING Elena Tseitlin is your girl!!!!!!! I reached out to this office for a quote on my home insurance as i was in the process of purchasing my home I was beyond stressed and over whelmed and Elena was just IT for me she has such a GREAT attitude every time i have spoken with her she was able to get me the best coverage for my car and my home and she was able to also help me feel less stressed through the whole process!!! ILOVED WORKING WITH HER! and look forward to continue to work with her and I will most def keep recommending her to all my friends and family. State Farm should keep her and give her a raise its well deserved! -Angellie Beatriz
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February 2023 by Jasmine Cameron-Hall
This agency is terrific & embodies the true definition of helpful. I’ve never witnessed a team like this one, outstanding is an understatement! I would like to give a special shoutout & genuine thank you to a state-farm agent by the name of, Elena. Elena wears her heart on her sleeves. She is a pure soul who exceeds the expectations her clients have & I can attest to that. Elena from state-farm deserves a raise, she handles her clients with care & is very knowledgeable. It’s an honor to have insurance with state-farm.
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February 2023 by S
I cancelled my policy in august of 2022 and I still have not received a full refund from Julio Cabans office. I keep getting the run around of i'll call billing and find out what's going on. I have received a couple calls back but I have only received a partial refund. It has been months and I am still waiting.
