Polk City Ace Hardware is a local gem that stands out for its exceptional customer service and community focus. This store is a part of the Ace Hardware family, known for being "the Helpful Place." Customers appreciate the personal service provided by friendly staff who are eager to assist. Many have shared experiences of staff members going above and beyond to help find unique items, making shopping feel like a step back in time compared to larger stores. Recent reviews highlight the outstanding support from employees during difficult times, with one customer expressing gratitude for the assistance provided while gathering supplies for a relief effort. Shoppers value the convenience of having knowledgeable staff ready to guide them to exactly what they need, eliminating the frustration often experienced in big box stores. Whether it’s for a simple household repair or for more specific needs, Polk City Ace Hardware is recognized for its wide selection and commitment to helping every customer. With a welcoming atmosphere and dedicated service, this store truly embodies the spirit of community support and assistance.
This store has almost everything. Employees are nice and treat you with respect. There very knowledgeable of your needs and willing to help you as soon as you get to the door. The welcome Greet, makes you feel like family. A+. Handicap friendly. Veterans are welcome with military discounts.
October 2025
Ace is the place for customer service in Polk city I had two young fellas help me find a weird part. Neither had a clue what I was talking about, but we did find what I was looking for a place for odds and ends. It’s almost like a step back in time from the big box store it’s kinda nice
Always put God first
July 2024
This is a really good helpful place staff is nice just don't have a big selection but still a good one
