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January 2024 by Amir S
This place went up and above service. The insurance company paying for my truck told me to get the estimate here. I had no idea of this place but they earned my business from here on out. First day of estimate, I was in a rush to pick up my kids. The ladies up front ( Sarah and Crystal?) made it a point to get me out within 10 minutes. Andre called me updating me about my car promptly and the truck was ready much sooner than anticipated. I had one issue with the car and that was my battery died the next day. I was worried that they would simply say that this wasn't their responsibility but NO... Miguel the manager, understood the issue and kept his word to simply buy a battery and he would reimburse me. The level of service here was so fantastic that I now hand out their business card in my place of business. I special shout out to Sarah at the front desk. Her level of service and concern was simply unbelievable. You would be a fool to look anywhere else to get your car serviced.
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January 2024 by Samantha Cabot
I had quite the experience at this Collision Repair place. Not a great experience either. I got into my first car accident in October 2023, I picked this place because it was close to my house and seemed like they had decent reviews. I should have picked a different place.I dropped my car off and was introduced to Kathy, she was fine the first 3 weeks, kept in touch with me, and updated me on the status of my car.The day I was in my crash my check engine light came on AFTER(key word) my car was impacted. The front of my car got crumbled from a head-on collision.3 weeks had gone by and my car was ready for pickup, Kathy showed me my car and it looked awesome. I went inside to pay my deductible and Kathy informed me there would be a survey sent to me to review her and the collision center.This next conversation had me feeling a bit uneasy as she informed me one of the questions on the review at the end was a question of whether I had to bring my car back to the collision center. Kathy informed me to say no and if I did have a problem I could reach out to her personally. So she pretty much told me to lie on the review. Knowing what I do now, I see why.When I pulled out of the parking lot my car seemed to be fine. Later that night I went to get on the highway and noticed my carwash driving weirdly. I decided to test it and floored my car. It should have been going at least 80-90 mph, and my speedometer read 50 mph. My car would not accelerate past 50.I reached out to Kathy informing her there was something wrong with my acceleration. And I told her my check engine light was on. They had the audacity to tell me that my car acceleration problem had to do with a recall on my car. I even got in touch with the General Manager Felipe.Felipe has the worst customer service I have ever seen. I did not even want to talk to this man, he kept yanking my chain. Telling me I had to take my car to KIA and get it fixed with them because it was a recall and pretty much made me feel it wasn't their problem anymore.I paid this collision place $2,500, and for Felipe to tell me to go to KIA was honestly a slap in my face. They didn't say come to the shop we will look at it. All of a sudden it was a KIA problem.I got in touch with KIA because I know the salesperson who sold me my car. I told him what was happening and that I needed KIA to inspect my car.I dropped it off and within 2 hours I got a call from KIA informing me they found the problem with my car. The problem was a wire was broken right in the front of my car right where my car got impacted. HMmMM crazy!Even though Felipe and Kathy told me from the collision place that my car acceleration problem was not incident related and tried to tell me I came to their shop and my check engine light was on before the crash.I'm sorry I do not remember you being in the crash with me. I told them when I dropped my car off that my check engine light came on after the crash.So after KIA told me this IS accident related I reached out to Felipe who happened to be in the area of the KIA I was at. He told me that he would stop there and needed to check it out himself. Like he needed to talk to the guy who looked at my car as if I was lying. I just wanted my car fixed so I said ok....Finally, after a few days, the collision place fixed my acceleration everything seemed fine until I found more broken parts on my car :). There is a padding that goes underneath your car to shield your parts of the engine and mine was dragging on the highway and it connected to the plastic part on my tire. It was so screwed up with it was about to rip off, I had to jerry-rig it. I had to tie tank tops through the padding and tie it to my bumper to keep it from ripping off.When I went to the collision place to tell them one of their car mechanics asked me "What did you hit"....Like I did not hit anything my car would show more damage from the fact it is a low car. This part was not fixed during the 3 weeks they had it. This place was awful, to say the least. NEVER AGAIN!
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January 2024 by Susan Noss
I couldn't be happier. They fixed my car so quickly and professionally at a great price. I highly recommend them!
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December 2023 by Ricky Ward
Crash Champions had my car for almost 6 weeks for moderate damage. The communication was VERY poor and then I learned my advisor left on medical leave. I had to physically go to the location and find that my car was not being repaired. I engaged with manager, Felipe, and only then was my vehicle given any attention. I left with my vehicle after 6 weeks but not completely repaired. I still have no safety headrests and or the back up sensors. My car constantly beeps. The worst part is - my transmission went out as soon as I left the lot. In fact, i turned around immediately only for the manager to deny that the issue was due to the car accident or their negligence. This repair cost me an additional $5,500 to repair. Based on their records, they also "repaired" my A/C unit. It is not in operational and I have another repair bill from Jeep for $3,200. I worked with my insurance company to reach Crash Champions leadership to reevaluate my vehicle. I've been told since 11/1/23 that someone would contact me to schedule the appointment. I attempted to reach them MANY times. I've still heard nothing. I did receive a bribe in mail and text asking for a "good review" in exchange for a $100 gift card from Crash Champions. They owe me much more money that $100. Save yourself a world of stress and choose another service provider.
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August 2023 by Matt Comesana
They were very professionalAnna behind the counter was extremely kind and helpful.I would highly recommend this place to anybody with autobody needs.
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July 2023 by Timothy Peterson
My Overall Experience With This Company Was Excellent!!! The Wait Time Was Quick. The Customer Service Is Crazy Good There!!! When My Wife And I Got Our Back I Was Very Impressed With The Work They'd Done!!! The ONLY Issue I Had Was That My Red Cloth That I Had My Brother's Obituary In On My Dashboard Was Missing!!! That Cloth Has Sentimental Value To It And When I Asked About It NOBODY Could Answer Where It Is!!!
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June 2023 by Mara Neal
I was in a car accident & I took my car her for the front end to be repaired on May 14th. Let me first say I was advised by a friend who had also took his car there for a repair as well & he said DO NOT go there. Against my better judgement I took my car there anyway because they were the only shop who could start the work by Saturday. Well by Monday they still had not started the repairs, but by Tuesday they called & gave me the estimate & advised that they had ordered the parts that were needed. I was advised that my car would be ready by May 28th, on that day they had an excuse about the paint job, the following Wednesday it was something else, my car is still there almost a month later while I am racking up rental fees. Reviews are written for a reason please listen when I say DO NOT take your car here for repairs. ?Service: Body & Trim
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May 2023 by Richard Inga
Theses guys are up to no good. I’ve literally called them daily for the last 2 weeks and they kept telling me it will be ready the next day. They finally called me at the end of the day on a Tuesday, 25 min before closing. I agreed on being there first thing in the morning Wednesday .If you’ve worked in the automotive industry you’ll see a red flag when they deliver a car to you all wet on the outside, under shade. In my case, behind another vehicle where I couldn’t get in front of the car. Why would the car be wet first thing in the morning when it was ready to be picked up yesterday?They were supposed to do a bumper, fender repair and headlight replacement, along with everything else for repairs around that area. There was tire guard that looked like it was coming apart, for which they sent me to the dealership, assuring me they should be able to do that for free, because they don’t carry those, and those are the same as bumper stickers, you don’t get them back when you get your car repaired. There’s also glue residue that wont come off all over the fender.I pay their deductible, start the cad and move it to the sun, only to see the headlight is not properly attached and shaking just from the engine being on, there’s a gap of at least one inch between the headlight and the bumper, just like when I delivered the car for repair. Yes I am stating that crash champions in pompano beach was trying to deliver a poorly repaired car to me, which they billed my insurance for. Their excuse is they were trying to get me the car asap as I’m now out of my rental benefit.They sworn I should get my car completely repaired by the next day. I have not heard from them nor their corporate office yet.Service: Body & Trim
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April 2023 by Thomas Buckland
My car was in a collision in early February. We dropped the car at Crash Champions on Feb 13. It is now April 10. We have yet to receive a single communication from Crash Champions besides text messages asking for surveys. When we call, we're always given the standard "call back after 2 pm", then "call back tomorrow," "call back on Monday, and "x process is happening, it should be ready next Thursday." They act nice and friendly when we go in person, but there is zero communication otherwise. Please don't take your car here for insurance repair. You will be frustrated to no end. Luckily we have another car to use, or we'd be royally screwed.
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April 2023 by Thomas B.
My car was in a collision in early February. We dropped the car at Crash Champions on Feb 13. It is now April 10. We have yet to receive a single communication from Crash Champions besides text messages asking for surveys. When we call, we're always given the standard "call back after 2 pm", then "call back tomorrow," "call back on Monday, and "x process is happening, it should be ready next Thursday." They act nice and friendly when we go in person, but there is zero communication otherwise. Please don't take your car here for insurance repair. You will be frustrated to no end. Luckily we have another car to use, or we'd be royally screwed.Update. Picked up the car this morning after a Geico manager called Crash Champions for an update. Magically the car is ready. The car repair is so poor especially considering the shop had it two months. I would strongly urge anyone trying to take their car here to think twice.
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February 2023 by Erick Kabler
These guys are stellar! And John understands higher level professionalism, and customer support. They basically had to replace the whole left side of my car and you wouldn’t know. Working with Geico, they have absolutely streamlined the customer experience. I’m very grateful for their expertise and highly recommend them. Please pass along my praise to the technicians that worked together to exceed expectations.Service: Body & Trim
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February 2023 by Isabel Ramirez
Excellent service, very comfortable lounge to wait at. The place looks professional and they keep you updated with phone calls about what’s going on with your car.
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November 2022 by Alison Trafton
I just went in to have a look over for an upcoming repair. The service man was more than courteous and was thorough in his inspection.
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September 2022 by Elizabeth Sharon
Amazing service and excellent price! Highly recommend this professional business. This shop was the third place I had to bring my car as no one was willing to work on it and able to complete the work to its entirety they said. When I found auto tech and body, Jay quickly agreed to help and he never disappointed! They found a way to work around the issues and come up with a solution that would get my car back on the road safety and efficiently. All the staff was kind and friendly and explained updates as we were waiting. The price was reasonable and they worked with us as we didn't have a lot to spend. I could not be happier with the final outcome and work they completed! I recommend auto tech and body to everyone!!
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July 2022 by Lisa G.
On the recommendation of my insurance company, I elected to use Crash Champions, Pompano Beach location to repair my automobile.Crash Champions called and told me my car was ready on 7/6/2022.This is the end result. The photos tell it all. There is something to be said about pride in workmanship.
