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December 2023 by Jennifer M.
This is the worst bank ever! I come to make a quick deposit on a loan acct and wait in line for 45 minutes, every single time. This time I'm learning and taking my business else where, it's ridiculous: they are full of managers telling people what to do but only 2 people behind the glass. People who run businesses, they should be taken to the side and spoken to one on one with a team member.. over 5 transactions should be handled in a more professional manner. Not holding up a line and having 17 people in your line waiting. I have used my entire lunch period waiting in line. I make deposits at Wells Fargo, BB&T, Chase... and never do I experience the wait that I do at this location. Not even in other BOA. It's ridiculous. The managers need to step up.
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October 2023 by Adrian
I put in 100 dollars cash and the ATM counted 60 dollars. The support number doesn't work and there's no one to talk to. I've been waiting for 20 minutes.
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October 2023 by Jorge Roche Leon
They deceive customers in this bank yesterday I deposited a check and the check should arrive the next day because this bank put a 7-day hold on the check so I could have my money
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September 2023 by juann xenaa
Great service
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August 2023 by Gleb Sherbovitch
The bast bank in America )))
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August 2023 by Alysha Levith
Bank is understaffed and unwilling to help customers unless you have an appointment. There is only 1 notary on site so good luck
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July 2023 by Eduardo Pazzini
This bank is definitely one of the worst in customer service, managers pass by you at least 3 times and disappear without asking if they can help you with something, it’s very unprofessional how they pass by you and Don’t even look at you.
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September 2022 by Steve O.
Bra this BOA location and pretty much most of them in the area are ROCKING!! Great,friendly and precision service!!! Great parking. Security tight. Keep it up BOA!
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April 2022 by Catherine Treiosi (Cat Tree)
I am not sure why this branch is even open and allowed to operate when the employees are all RUDE & have no regards for anyone but themselves! This is by far the WORST BoA branch. The manager, Andrea, is condescending and lacks customer service skills. I took my business to Wells Fargo on Sample & University, which turned out to the a very wise decision.
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February 2022 by Mr C.
It is a sin, with a Institution that surely makes HUGE PROFIT DOES not have the adequate staff at the tellers, NO I do not want to hear the excuse, COVID! The. Manager of this location is very incompetent as sh has proofed it over and over not addressing this issue...POOR Management! Chase just sent me a coupon for $250to change, May be it time to go for it?
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January 2022 by Chris P.
A terrible banking institution with outdated policies. Their online banking requires several steps to get access and then you might not even be able to gain access
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September 2021 by Thomas Hank Leimac
I’m about to change my bank… specifically this one… they take almost hour and nobody’s there and they doing nothing ?
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May 2021 by washinton canavesi
The most unreliable Bank on the United States
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January 2021 by rudy ramos
BOA moving away from customer service.. long lines one teller at this location.. Lousy and always closed lately..... no star.....
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July 2020 by Nick Seigmund
I've never seen homeless people living behind the bank.And it's not a big bank so there's not a need for a large staff.theres no drive thru teller at a lot of bank of America locations anymore due to check fraud!And there's probably a lot of check fraud in Pompano Beach because there's a lot of homeless people in Pompano Beach.Fraudster s approach the homeless people and offer them money to cash other people's checks and they do it because they haven't eaten in days so they are desperate for money I know of one person who just got off probation after serving 4 years in prison for doing this. It's not located in the best area and that's why they have security all the time.
