July 2015 by Mitchell S.
Are you joking me? Someone in Marketing or and Employee in that store had to write this - so get comfortable, because here it comes! less than one star, IN FACT, MAKE IT 2 MIDDLE FINGERS! alphabetically - "assurance" is "boost" mobile is "sprint" is "virgin" mobile and each time - if they call back - they will give you another name - thats a branding issue to hide their crap service would you let your daughter date someone who had four different names they used at different times? whoever runs the branding for these companies must know what we all know now - that anyone connected to this bs operation would be hiding who they are and how to get in touch with them at all costs. usually you call and you get one of 30 different people in the BILLOPEANS. they don't understand english, no matter what they say. yes, i know what i just wrote. some days they use different names when they are doing customer service. and, each time you speak with them, no matter why you are calling, they make you go back to program the phone, even though you have the names and times of the 19 others who had you do the same thing. IT BUILDS UP YOUR MINUTES AND THEY COMPLETELY IGNORE WHAT THE LAST PERSON WROTE - NOT SURE IF THEY CAN'T READ, CAN'T WORK THE COMPUTER. OR THERE IS NO COMPUTER. if you ask for their supervisor, one of their co-workers gets on the phone to pretend. and if you ask for that persons' supervisor, after they laugh, they promise to "escalate" this to the next level. THE SYSTEM IS DESIGNED TO GET YOU TO THINK THEY ARE DOING SOMETHING OR GET YOU TO BUILD UP YOUR MINUTES BY TRYING TO GET THEM TO HELP YOU WHEN THEY COULDN'T MAKE A DIFFERENCE ON THEIR BEST DAY EVER! their techinical support people - thats probably one family somewhere in MANILA on a good day - never call back when they say they will - even if you have their promise, their name & their fake phone number extension - they will never call back and have no intension on follow through - ask for their supervisor? they will wake up someone else in the house, if it's their turn. ONCE AGAIN, THEY WILL PROMISE TO CALL YOU BACK - THAT ONLY MEANS IT'S THEIR DINNER HOUR OR LUNCHTIME - YOU WILL NEVER HEAR FROM THEM AGAIN. SO, - to lilly, anthony, wade, michael, roger, ann, pete, stuart, mary, maria, janice, cynthia, george, bill, louis, nico, philip, doris, stan and marge --- who are probably all the same 4 people --- this company of customer service and technical support people is the worst of the worst of the worst of the worst. they take your money for a service they never provide and they have activated your phone the day you got it, even though the "tower" doesn't work so they can start getting money. the phone and system will never work. WHEN YOU ASK THEM TO PAY FOR THE MINUTES IT CAUSED YOU TO HAVE TO BE ON THE PHONE WITH THEM OVER AND OVER, ANN HOWELL & RICHARD LANE SAY "THAT'S NOT THEIR POLICY" ---- SURE THEIR POLICY IS TO ASK YOU TO BEND OVER SO THEY CAN DO WHAT THEY THINK THEY ARE GOOD AT! alas, when you finally get to ann howell or richard lane in their "techincal customer support unit" they will give you the royal run around for days, no weeks, so far - two months. sandra crenshaw - don't you return your calls either? file a complaint with the fcc in washington - that is your best way to get them to at least respond 888 - 225 - 5322 when you ask for that persons' supervisor, well ha ha - sandra crenshaw - she doesn't even have the courtesy to call you back. BE AWARE THAT THESE ARE ALL THE SAME COMPANIES --- ASSURANCE, BOOST, SPRINT & VIRGIN MOBILE-- I SUPPOSE IF YOU ARE HAPPY WITH WHO YOU ARE, YOU WANT THE WORLD TO KNOW IT --- AND IF U KNOW U ARE A SCAM, THEN YOU TRY TO PLAY THE OLD SHELL GAME AND CHANGE YOUR NAME OR DO THE "LOUISIANA 2 STEP". There is a reason they aren't AT &a
