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January 2024 by Latavia P.
The bank intentionally plots on average tax paying customers to make money off of fees. Beware of the bank and their courtesy pay.
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January 2024 by Alex Guzman
That person was very helper in reliable, in my opinion a super customer service agent.The bank need to improve the waiting time for customer. I begining my call 1:30 Pm in when I received the requested call was two hours later. A PLUS in the agent in C to the bank in waiting time. The bank need to employed more people to do the job.
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November 2023 by FAJ JAF
She did an outstanding job. Was very patient and guided me all the way
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October 2023 by Mollie Beckham-Rolle
Ariel was awesome. Very professional and patient with someone like me that’s not computer savvy. I felt her smile thru the phone.
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July 2023 by Bruce McEachern
Your bank rep did a fantastic job.She worked with me until everything worked perfect. This girl deserves all the credits that one man can give and will deserves a promotion and the biggest rise possible she stayed with me till everything worked.Thanks again Bruce McEachern
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April 2023 by mary ruth el
I am so grateful to Bright Star for having customer service like Latonya. Thank her for me for excellent patience and outstanding services. She deserves a raise and a higher position.
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April 2023 by LadySophie There Is No body like Jesus
Very professional service. My issue was resolved very quickly via phone. My call back was quick too. I was surprised because it was after 4:44pm and I was for sure I wasn't going to get a call back. However I did?
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March 2023 by Sher J (Sher)
LaTonya was awesome. She was extremely helpful, knowledgeable, and patient. What I enjoyed most was her humility and approachable attitude. Thank you!
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March 2023 by Barbara Woychowski
Chrystal Arencibia was my customer service agent. She was very helpful and patient with my situation. Her friendly voice made the experience at ease. Thank you Chrystal.
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March 2023 by Cassia Tatum
Crystal was very very nice easy to talk to she was straight to the point she understood the questions that I had and she gave me answers to my questions she seems like a person I would want to have as a friend. Thanks Crystal for your kindness.
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March 2023 by A BG
LaTonya was very patient and went over and above to help me resolve an issue with a BrightStar partner merchant. She even gave me call backs to ensure that everything had been resolved. Great customer service. Thank you.
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March 2023 by Tiers Hall
Crystal was awesome. She helped me address the challenge or my account being blocked and was super cheerful along the way. She also suggested options I had with the Bank that I didn’t know of like lower interest rates ok my vehicle and credit lines. Thanks so much!
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March 2023 by Del Dray
The experience that I had with the representative (ms latonya) was amazing. I do appreciate her for taking the time out to help me with my situation for online banking. Very most helpful with all that I neeeded.she took the time to make sure that what I needed was accomplished and I am very satisfied. Thank you again
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March 2023 by ItsShay Day
I had the pleasure of speaking with LaTonya of BSCU today. She was able to provide me with some information and take care of my need quickly. Her personality was great. Her professionalism was top notch! If I could give her 10 stars, I definitely would. Prime example of excellent customer service. Thank you so much Latonya for starting my day off right.
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February 2023 by SONYA GRAHAM
It’s usually always a pleasure speaking with the representatives at BSCU. Today was on a different level though. The rep. named Latonia or Latonya was very attentive to my needs and she displayed genuine concern. She heard my distress through the phone. She handled me with the best care. By the time the call was finished, I had a smile on my face. This is why I be a forever member with BSCU, because they know how to treat their members.
