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October 2023 by BS Lopez
Calandra, I hope I spelled it correctly, was incredibly sweet and patient. She juggled multiple clients and phone calls on her own when we checked in and made our return a breeze! Somebody needs to give her a raise! She really was doing so much on both days. I worked at Alamo car rental many years ago and I know how difficult it can be. She never lost her cool under pressure and made it look so easy. I’ll be back at this location in November and hope we get her again. I don’t want to go to any other location or rental company after this wonderful experience.
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October 2023 by Katie S
The lady at the front is sooo rude! Honestly felt unsafe with her. She was threatening and obnoxious. Check your people budget. Also in Pittsburgh was given a rental with no oil that basically blew up. Will never rent from budget again.
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April 2023 by Patricia Jarvis
I had no problem with making a reservation easily. There were lots of cars to choose from. Staff was friendly quick and professor. I will use Budget everytime from now on.
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February 2023 by Jeff Abbott
This spot is great. The people working the desk are kind and helpful. Much better than other rental places. It's my new go to spot.
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February 2023 by Phillip K.
Budget Location 1250 Federal Hwy Pompano Beach, FLBEWARE! Booked a Reservation online for a cargo van for next day pickup. The reservation was confirmed and followed up with another confirmation the morning of the rental. I waited 35 minutes to be told SORRY there are no cargo vans or anything available. Totally unprofessional and disorganized. I went to Uhaul and they were able to assist. So, how will I be handled in the future Budget Rental Car?
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December 2022 by Aleyna P
Horrible experience at this location. Felt unsafe with staff. Charged $45 for gas when the car was returned with the amount we got it with. Quoted $60 for use (5 hours) but charged $165. If I didn't feel so unsafe I would have debated it with them but I wanted to get out of there as quickly as possible.
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December 2022 by george kirby
Totally awesome Brittany was 5 star. Best of the best
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September 2022 by Ashley Owen's-Persad
Very good experience with trying to make my reservation and customer service was on point
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September 2022 by SofloSoul
It's ok not a large selection, cars are seemingly always half cleaned
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August 2022 by Lisa Eichorst
Really good service, quick, efficient, the price was fair and friendly staff!
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August 2022 by Joel V.
This place is the rudest most unprofessional car rental operator I've ever seen! I have rented 2 times there when they didn't bother to fill the gas tank all the way and I wound up paying for more fuel than I used. They said they'd fix that, never did. This last time, I prepayed for a rental but upon return, I was rudely treated and charges a 2nd time for the same rental without even bothering to send a receipt. I called about this and a female employee hung up on my ear! I then drove down there myself and was greeted with shouting and insults, including an unkind remark about my mother. This person should be fired. And, to top it all off, they refused to make things right and correct their own mistake in double charging me. Not to mention that the place is an unkempt dump. So don't rent a car from these losers. I had to edit my review after I saw this, there are 4 other reviews on here and ALL are 1 star! Need I say more?
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May 2022 by lois pantalone
I have been renting a vehicle for several months with BUDGET on federal highway in Pompano Beach with fairly good results , until recently when I was charged for a flat tire. When I arrived for my replacement car I was informed I would NOT be charged . My online banking showed I was charged $220 US . Later told to call a supervisor who agreed that I should not have been charged but would not inform the billing department that I should be reimbursed . After a lot of “run around” , billing would not correct the error and I am STILL left paying the roadside assistance and new tire!!! No one would help !!! Dissatisfied with Budget sorry to say .
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May 2022 by Suzette Tapp
This last experience, my husband took the rental back 13 late minutes and was charged $88, when there's a 30 minutes grace. So be very careful to get a receipt.
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February 2022 by Geralyn Q.
We arranged for a rental in September of 2021 for a pick up in February of 2022. Way ahead of time because of the rental car shortage. We arrived at our scheduled time but no one was there. There was a paper sign reading "be back in 2 minutes"...about 10 minutes later the door opened & we were helped by a sullen "customer service" rep. Our original statement gave a price of $709, which is ridiculous in itself for a one week rental but it went up to $800. We asked for a Ford Edge or something similar. We got into our Ford Edge, but the battery was dead. She changed the car for us to a Dodge Journey...no GPS, terrible gas mileage & vibration noises on our whole trip. We will never use Budget again!
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January 2022 by Jolene G.
Pauline was so helpful and kind and solved our problem immediately. We were given a Free upgrade of a Ford Mustang at the Miami Airport, which sounds great, but we are on our 60's and 70's. It was way too hard to get in and out of. Pauline gladly traded our vehicle for a Camry with no issue. We didn't have to drive back to the airport. I would highly recommend this shop.
