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February 2023 by Phillip K.
Budget Location 1250 Federal Hwy Pompano Beach, FLBEWARE! Booked a Reservation online for a cargo van for next day pickup. The reservation was confirmed and followed up with another confirmation the morning of the rental. I waited 35 minutes to be told SORRY there are no cargo vans or anything available. Totally unprofessional and disorganized. I went to Uhaul and they were able to assist. So, how will I be handled in the future Budget Rental Car?
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August 2022 by Joel V.
This place is the rudest most unprofessional car rental operator I've ever seen! I have rented 2 times there when they didn't bother to fill the gas tank all the way and I wound up paying for more fuel than I used. They said they'd fix that, never did. This last time, I prepayed for a rental but upon return, I was rudely treated and charges a 2nd time for the same rental without even bothering to send a receipt. I called about this and a female employee hung up on my ear! I then drove down there myself and was greeted with shouting and insults, including an unkind remark about my mother. This person should be fired. And, to top it all off, they refused to make things right and correct their own mistake in double charging me. Not to mention that the place is an unkempt dump. So don't rent a car from these losers. I had to edit my review after I saw this, there are 4 other reviews on here and ALL are 1 star! Need I say more?
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February 2022 by Geralyn Q.
We arranged for a rental in September of 2021 for a pick up in February of 2022. Way ahead of time because of the rental car shortage. We arrived at our scheduled time but no one was there. There was a paper sign reading "be back in 2 minutes"...about 10 minutes later the door opened & we were helped by a sullen "customer service" rep. Our original statement gave a price of $709, which is ridiculous in itself for a one week rental but it went up to $800. We asked for a Ford Edge or something similar. We got into our Ford Edge, but the battery was dead. She changed the car for us to a Dodge Journey...no GPS, terrible gas mileage & vibration noises on our whole trip. We will never use Budget again!
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January 2022 by Jolene G.
Pauline was so helpful and kind and solved our problem immediately. We were given a Free upgrade of a Ford Mustang at the Miami Airport, which sounds great, but we are on our 60's and 70's. It was way too hard to get in and out of. Pauline gladly traded our vehicle for a Camry with no issue. We didn't have to drive back to the airport. I would highly recommend this shop.
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August 2020 by Arsenio Weiss
Worst place ever I rented a moving truck to go one way over 2000 miles at the pick up I had let the manager know that the vehicle is unsave after I inspected it my self I drive a truck just like it every day for work so I'm fermila with theses trucks she promised that the truck is in perfect condition and if i still feel that it's unsave and will put me and my family in danger she (Pauline Lee) would make it right so 3 days later I finally was ready to leave got on the highway way and it was almost impossible to stay in one lain due to work out steering parts so I when back to there office and lesitc the tech. Was there who was very rude and did even want to tell me his name he called Pauline and they told me it's not there problem and told me to call the 1800 number or if I want I can empty my whole truck and move it in a different one after I just got done loading a 3 bedroom apartment they expect me to empty it by my self which is impossible due to big heavy fruniture I done want all scratch by moving it by my self so I ask if they could help and I got told no I have to do it by my self it's not there job to load my truck well but it is there job to make sure the truck is safe and not risking killing who knows how many people on the highway
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December 2018 by Sal Diaz
I love this place, Pauline and Leslie are the best
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October 2018 by John Stamos
I made a reservation online. Went to pick up a truck the next day. They didn't have a truck. So they sent me to Margate 2 towns over.
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August 2018 by Skye Kitty
The service that I received from Leslie was very disrespectful and unprofessional. I called to get information on the extra charges that was charged to my account Leslie hung up the phone on me twice as a property manager who deal with customers at all time that was unacceptable.
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December 2017 by Rizco Mover
Leslie, is exceptional, professional, the best customer service and has great kindness. Thank you Leslie
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September 2015 by Shelli Sheppler
Leslie was great. He was fast and efficient to get us on our way. When we called to have a shuttle come and get us, we found out they have a very limited area they will pick-up from AND that day the drive was not in anyway to come and get us. Either way, it worked out with us catching a taxi in. The car was ready, we had the choice of 2 cars and we were on our way with a full tank.