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March 2025 by dent guy
I went to cash a check there and they told me they can’t cash it because I do not have an account with them because the check was for a certain amount of money and they can only go up to a certain amount of money that makes no sense at all Look how shady they are they want you to open up an account so you can cash check there I will never bank with Chase. Young lady, there was very nice and you could see the expression on her face like it’s not cool. They wouldn’t cash my check because it was too much money. How crazy is that?
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February 2025 by Random Person
Customer service needs work ! Went for a notary .. could not be seen that day without an appointment which I understood. Came back for my scheduled appointment on my lunch break and the only notary was still with a client ( what’s the point of the appointment?!) Terri was able to help me about 10 minutes later thank goodness .. the young lady checking clients in (although I got her name, we all have don’t wanna get her into trouble) was super rude stating “yea ups does it for $15” as if I don’t know any other place that notarizes for a fee .. this is my bank , why should I ?!!! lol… 3 stars only because I got what I needed.
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July 2024 by Jake Leventhal
This branch literally never answers the phone.
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July 2024 by Luciana Lima
Do not go there avoid at all costs. Been there 2 days in a row, they set up an appointment for me for the wrong day in error and after they made a mistake they said it’s nothing they could do cause everyone is busy. I’ll bring my business to Bank of America it’s always someone available there. Customer service is the worst here
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June 2024 by Maria Gomes
Great staff and great management! Terry & Ravi helped me a lot recently. Hermane, the manager, is a great leader. Manager, tellers and bankers are competent and friendly. It is definetely pleasant to bank in this branch.
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May 2024 by Alban Bejko
I’ve always been extremely well treated the staff is very professional and supportive , attentive to my request as a business owner and patiently explained all the details. Our sincere gratitude goes out to Lulu Ramirez for organizing our merchant account setup and for personally calling to check and set it up.
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April 2024 by Duane Mellor
Hermane, Ravi and the Chase Team are amazing. The customer service with the professionalism exceeded our expectations.
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March 2024 by Sam S
The worst service. My boyfriend went twice this week and it was awful. 1. Asked for a blue pen and the teller gave him a blue money bag 2. The guy at the register today (3/1/2024 12:30 pm ish) was being extremely rude to an older lady in front of us that was trying to make a withdrawal. Unnecessarily creating a hostile environment.
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February 2024 by Kimberly Small
Chase's approach to customer service has drastically changed, to the point where their branch managers exhibit a flippant and condescending attitude.
I have been a customer with Chase, using their non-interest checking accounts for 21 years—until today. Today marks the day I decide to close both my business and personal accounts, into which I have consistently deposited in the low to lower mid six-figure range annually over these two decades. This is substantial capital that Chase has been able to leverage in the Central Bank, while I have received no returns, and have even incurred fees, just so I can have the convenience of making payments. Previously, I had a banker assigned to my accounts, but now my average daily balance apparently does not meet the threshold to qualify for a relationship manager. The dismissive and patronizing manner in which I was informed of this by this branch manager today has prompted me not only to close my accounts but also to report this experience to the Office of Financial Regulation (OFR).
It's disheartening to say, but Chase has descended to the lowest of the low in banking services.
I highly recommend avoiding this branch, and Chase altogether.
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November 2023 by Istvan Z
Bad service. Just drive further down the road if you need assistance.
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November 2023 by Tony Warren
Very rude, inconsiderate staff. Have been a Chase customer since 2018. Will be taking my business elsewhere.
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July 2023 by SAILY NUNEZ
Excellent service
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July 2023 by Bill Sandre
Friendly staff , great service , good bank to work with
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July 2023 by mark cape
Not happy with the crew on Saturdays.
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June 2023 by Realestate Destiny Campbell
Worst experience ever. Because I come in at 10 mins before I get no service. I’m trying to open an account with a $60k check. Two african american nasty teller and manager bad attitude to speak to me saying they close 5pm sharp!! I would never do business with Chase
