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January 2024 by J D
I’m a new chase costumer and I won’t be for long after going to this branch.
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February 2023 by Andrew D.
Always friendly staff, lots of parking, inside and outside ATM plus drive up ATM and windows. My go to location in the area. No complaints so far!
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February 2023 by Andrew Fliegel
you cant get anyone to pick up the phobe
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January 2023 by Michael Boitnott
Horrible customer service! I was told it was a 30 minute wait to get a document signed by a notary because they were busy doing "maintenance".
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August 2022 by Richard Byrnes
Fast and friendly service for all your banking needs
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July 2022 by Dennis Wells
Sorry I’m late on filing this review but from out of state, his name is Stanley. Outstanding individual who cares for the banks customers. He stepped in and helped us during a critical time while we were on vacation. 2 other Chase banks said no but Stanley said, let’s see if we can help you. He did and I want to give him ALL 5 STARS. Thanks so much Stanley R.The Michigan family now living in Georgia.
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January 2022 by Mr C.
Chase customer for many years, and I must say that PISSED OFF! I get a call over the weekend, pertaining to a fraud alert to my surprise case fraud department is not open on the weekends, that really doesn't make any sense? They left a phone number and a reference number for me to call back, I called back and I must say, the amount of phone props that I had to endure was totally ridiculous, it was almost like they wanted to pass it back into the automated system. The biggest thing, that made me so frustrated is that the first prompts weren't about fraud but was a marketing strategy to sell life alert, Social Security benefits, etc. that even made me more pissed! I finally realized, that I should only prompt if I'm interested in these services, I ended up getting passed on to a customer service agent, who was in India . No this is ridiculous, a company like Chase outsourcing to India, what a sin... I explain to the customer service agent that I wanted to be transferred to somebody in the United States, and she did so. A customer service agent here in the states picked up, and I explain to her how frustrating it was to get a phone call on the weekend that possibly involves fraud on my credit card account. But I didn't stress, actually I really didn't stress that I thought it was horrible and sinful that Chase would use a strategy like this, to have people call in yes for the reason of trying to market some stupid services, lol! To top it off, when I voiced my frustration the customer service agent acted like I had made some kind of a mistake, and pretty much should just live with it? I stress to her, stop reading your screen to what you were supposed to say to the customer the bottom line, it is totally wrong and what Chase is doing to market outside services. Explain to her, how does an individual support a company that is involved in deception from the standpoint of marketing outside services they have nothing to do with fraus possibility and ones account? So this is why I'm posting this on your site, and I will be posting it on other chase locations around the country and on Twitter to make sure my point is made exclamation
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December 2021 by Darrion Sanders
I was dealing with a real major issue with my account I’ve spoke to at least 10 reps and 2 supervisors the whole process lasted about a week I’ve been in this branch 3 times it wasn’t until I ran into Stanley who seemed to be the only person who really helped me and had results he was very professional and took care of my situation immediately being patient reaching out to who we had to great work Stanley
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November 2021 by J Scott Linsley
Quick easy drive through. Almost never have to go into the branch
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August 2021 by Greg Peckham
something "not right" is going on, been unable to receive checks for six months. Latest claim is my address is wrong. Yet, I get mail from everyone else. Representative also lost some of the forms that a co-signer signed. Very strange things going on!
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May 2021 by Michael Anthony Alberta
JPMorgan Chase is good-for-nothing. The upper management is grungy and I think the guy who runs the place is a junky.
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April 2021 by DIABLO SHAMAN
When your own bank wont cash a check ? gotta love it
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March 2021 by Stephanie L.
Chase should be very embarrassed at this branch.. The customer service is horrible.. I have banked with chase for years (personally and for my business) Never would I recommend anyone to go here. I have had several problems here, but as it is near my business I made the mistake of going there once more.... I swear never again. It was not busy today when I went in... I waited 20 minutes (not at close it was 2:45) to see a representative; only to be asked are you waiting for someone... then they told me that they had to had all customers leave for 30-45 mins. With no explanation. This place definitely has me rethinking my banking relationship with chase.
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February 2021 by Kevin Hackett
I love Chase products, but this branch really makes me think of taking my business elsewhere. Very understaffed, really unprofessional- it's so conveniently close. I was going to set up a business account today. I went through their online system and was asked to set up an appointment with the branch (I knew it wouldn't be good)... my appointment was for 12PM, they sent nice reminders. At 12:09 I still didn't receive a call so I called the number in the email. Robert picked up very quickly and said he was just getting ready to call me. No apologies. After about 5 minutes into the conversation it was clear the phone call was a waste of time. He said I would have to make an appointment at the branch (not a chance) and when I asked him to provide me information about the chase business services, he said he wasn't able to do that either (but he could mail me a flyer or I could look online). This place gives me a headache...
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February 2021 by Joe Jones
Horrible experience for a long term customer with multiple accounts. I do not need lectures for showing up and asking for service. The worst customer service....
