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August 2023 by Brady Benner
Horrible customer service
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July 2023 by shahad abid
So my front loading washer is broken and asked around and someone told me about this company. Seemed like an easy fix as I did my own research on the problem so I didn’t want to deal with the hassle of buying a new one. Called them and it was an extreme pain to even get them to come out and look at the problem. A guy came weeks after first contacting them. Walked into my home and out within 4 minutes. I thought he was getting a tool or something from the car but he never came back until about an hour later saying “you forget to pay me” yes they take $45 for the initial consultation. Sir how could I pay you if you just walked out. I then asked him what the problem was and if he was gonna be able to fix it before I paid him he said the office would get into contact with me. Weeks pass and I hadn’t heard from them so decided to follow up. She said they were waiting on a part and finally called q few days ago saying they have the part and could come the following day. I said yes please come I’ll be gone all day and available. She said after 12pm someone will come. The following day comes and at 12:01 I received a call and missed it so she left a voicemail saying call us regarding your appointment. Nothing else. I called back MINUTES later and she said he was outside but because I didn’t answer he left. I had been home the whole time no one knocked on the door. And when the guy first came for the initial visit he called me when he was 20 minutes out and 5 minutes out and also when he arrived asking where to park. So it just did not make sense. I shared this with her and told her if she could ask him to come back since he just apparently left. She said she would give me a call back and it’s been a week and I have not heard back. Very poorly run company and I’m upset they stole $45 from me and more importantly my time. During all of this back and fourth I could’ve found a more reliable company or found another solution. DO NOT USE THEM. 0/10 overall experience.
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March 2023 by CARLOS DE CARVALHO
I have been doing business with this company for 14 years and have had no issue, it’s a blessed family business , They do the Best to serve you , the prices are great and very professional.Thank you.CARVALHO BROTHERS INC
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July 2022 by Alex Monroe
I have been using this company for ten years (since I moved to Pompano) and have had one issue, which they promptly fixed for me. Good people. They do what they say they will do, when they say they will do it, and the prices are great.
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April 2022 by Samanta Ferreira
I was having problems with my washer , they came to my house promptly to fix the issue. The first visit was to diagnose and order parts , next day was installing. The technician was very knowledgeable and professional. Price was fair and job done right. Definitely recommend them and will be using in the future as needed.
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April 2022 by J
Scam Company. They came out to fix my dryer charged me over 100 dollars. Promised I was given a month "warranty" next day the dryer broke again. I was charged an additional 50 dollars. Company would not honor warranty. Do not use. Stay away.
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March 2022 by Mica
I wish I could give 0 stars. My landlord used this company to fix the refrigerator that was freezing everything inside of it. This company came out on three different occasions in a 3 week period and here I am still with a frozen fridge. They “replaced” the broken part twice or so they say they did.. Every time they came it was a 10 min visit with no clear communication from their techs. Now that my landlord has agreed to replace the fridge, Mya (who answers the phone) lied to me by saying they sent pictures to my landlord to choose from. When I follow up the next day, nothing has been done. I normally do not rate companies because I am usually very understanding but it’s been 4 weeks now and a very frustrating experience with this company.
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January 2022 by Jim C.
This company called me in the morning and let me know they had a spot open to come fix my fridge the same day between 1 and 3pm. I mention to the person on the phone if it was closer to 3pm it would be better.She said she didn't know but she would have the technician call first and if I weren't home we would reschedule. I came home earlier from work and I gave them a call to get an ETA and the woman told me he wasn't coming(what????). He NEVER CALLED ME! She told my husband on the phone the technician was early and she told him not to come because I wasn't going to be home( what???? again!!!) Not a phone call from the technician to find out if I was going to be home or not, like we had agreed on...WORST CUSTOMER SERVICE!! STAY AWAY FROM THIS COMPANY!!
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December 2021 by Diana D.
They called me Monday to delivery my dryer it's now Thursday and they still have not come. This place has no sense of urgency or customer service skills. I would not recommend buying anything there. Everytime I call the lady says I do not know what happened let me call the driver and she never calls me back. As I wrote this I am on hold with them this place is a joke. I will be contacting the better business bureau and blasting them all over social media.
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August 2021 by Cheryl Davis
I just wanted to let people know what great service the folks at C % S Appliance give. I have used them several times and each time they are on time, could not be any nicer and their work is great. Thanks Michael.
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July 2021 by Wellington C.
Don't waist your time neither your MONEY; i bought a fridge there to put in my garage, they said it was free of defects with 6 months warranty, the fridge came with a leaking problem... i asked them to fix and they sent a technician twice and the only thing he did was put hot water into the fridge, problem not fixed... i was as nice and patience; the owner told me: ok, lets swap fridges if this problem persist, he never swapped.... i kept asking to get this issue fixed and after been pushing for a while, the owner of this place came to my house (i was not at home, just my wife) so, he left the fridge 2" out of level and he took off. when i got home i called him and he said leave that way you won't have the problem anymore. Inside was a mess, he not even put thing together. i sent them a video showing the mess the leaking is causing inside, they watched and never said a word. They NEVER came back, they push until the warranty was gone and the problem was never fixed. DON'T GO TO THIS PLACE!
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May 2021 by Vanrea R.
update on my previous post . The owner called me and out of his mouth he said, company policy is to leave all old parts at the resident. I asked the owner why wasn't it left and why when I asked the tech, while he was standing in the unit, to show me the part he replaced, he refused. Why wasn't it done The owner had the nerve to accused me of not wanting to pay. Really!!!! At a point he said maybe the tech was mad, my question is why? his tech is a thief and a lair. The owner was more concerned about his money that ensuring his customer was satisficed. I forgot to mentioned on the returned visit a week later the refrigerator was working ok. I honestly believe when he realized it was working ok...he didn't bothered to replace the part. He told my tenant if the light goes out call him back. this is laughable. Going forward I will have my tenant video any tech come to my property I had to log back in . I just noticed the previous post about this company I made was removed.
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March 2021 by Stephen Nevitt
Very expensive prices for Old used dryers
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January 2021 by Cash S
This company is horrible, I have been without a fridge since Monday, got to them Tuesday, and it’s currently Friday, we’ve been told that they have to “look” for a fridge! I’ve called everyday since Monday and was only called or given information ONCE, finally when I called today the lady(MYA) who is supposedly the only phone handler knew nothing about an update on our fridge and could not give us a date to when we would get our fridge, then after asking for someone else to speak to, she hung up the phone, run from here if you want fast, efficient and good customer service.
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January 2021 by Sam L.
This place is a rip off. My refrigerator died so I went there looking for a compressor relay. Their parts supply was maybe 20 items. They didn't have my part, but did have a universal relay that would get me by till my relay came from Amazon. This universal relay is about a $10 part anywhere you look. They wanted to charge me $125!!! I laughed and asked if they were kidding. They were not. I'm still in shock.
