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March 2024 by RedeemedSufferer
Really weird experience here. My husband likes five guys and has me go pick him up a burger once in a while from five guys locations all over the East Coast, US. It's never a problem. This location was still locked up at 11am. I waited outside until 11:03 when they opened the door. I ordered him a bacon cheeseburger. The man making the food went in the back to get ingredients (which is weird because usually all the other five guys already have burgers on the grill) and when he came back out Shakerra W said "no tip" and he nodded. I assumed that meant he was going to do something to the burger so I left. Called corporate for a refund and they are handling it now after requesting no call backs from the pompano location. There's a lot of places to eat in this strip mall, so it's best to avoid this five guys location.
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March 2024 by Carlos Marin
Too expensive
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January 2024 by Stephen Pierson
Was nice when entering the building and was quick with my order. The taste is the best.Parking: Just a little bit tight for it being in a shopping mallKid-friendliness: Plenty of room for families inside.
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January 2024 by R Z
This is the cleanest most professional five guys in the entire area I refuse to go to any other location now and pretty much come here everyday for my little cheeseburger. The staff here is the best!
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January 2024 by walter dilg
Last night I ordered a little cheeseburger. When I picked it up a few minutes later, the bottom bun was rock hard, like a cracker, and the burger was lukewarm. This was extremely disappointing as these sandwich’s are not cheap. I will not return or rescind the review until I can get an eatable burger.
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January 2024 by Aramis Rosa
Absolutely the best five guys in the area! I’ve been coming here since they opened and not once have I had a wrong order. Always very friendly, great staff and food!
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December 2023 by Stephen Morrissey
Mediocre food and service. Dirty tables. Way overpriced.
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December 2023 by Victory Forever
Food is always good. 4 stars on the atmosphere because music was so loud I couldn't even listen to my partner. 1 star service because I ordered online and when I arrived they didn't even start my order yet and it was a slow night. I went shopping for drinks at another location, came back and the burgers were ready but not the fries. They dropped the fries in the fryer after the burgers were done so the burgers sat getting cold. Other employees just playing around and playing chase.
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December 2023 by Oleg The Russian Bear
Burger and fries were on point & this place has a great manager. Thanks a lot Andre for impeccable service ???
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October 2023 by Trevor Scranton
Came to get burger and fries. The kid at the register, while smirking said they are out of fries, meanwhile a basket full of cooked fries were sitting in the fryer. I also had to almost yell at the kid to get his attention because he missed items I was ordering because he was joking with co-workers and dancing around. Usually I have a great experience coming here. But tonight was a joke. The employees cared more about laughing then doing their jobs. While I sat and ate, there was about 4 different customers that left without buying because of service. If I was management I'd be upset losing money.
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October 2023 by Haley J.
Because the staff wants to leave work early and not be attentive till the end of their shift, they decided to lie and say the don't have French fries. So due to their laziness and lack of judgement they put a negative mark on the company. If the store is open till 10 all food should be available till then.
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October 2023 by Steven N.
This was the filthiest Five Guys dining room I have been in, with sticky, soiled Coke machines, dirty tables and chairs, and a dirty floor. I had to ask the staff twice to clean a table for me before they sent out a young woman who started wiping and cleaning. I felt badly for her because the place wasn't busy and one of the other 3 young men should have helped too. And the men's room was gross too with an overflowing waste basket.The food was a much better experience! My cheeseburger was perfect, like every other Five Guys, exactly as I ordered. The fries too were good, not overly salty, and tasty. Both items were extremely greasy but that's how a good, fatty burger and fries done in peanut oil should be. I took antacid afterward just to be proactive as I always do.
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September 2023 by Federico Garcia
I thought they were specialists in French fries... they are quarter-size... they don't crunch, they are old and the oil lacks temperature or is old... they can't charge a dollar for a slice of chedar cheese that should weigh 4 grams.
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September 2023 by Ashmeed Mohammed
$23.90 for a burger a small fries and a shake. Now that's ridiculous. I guess they want only rich customers at their establishment. Never again.
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September 2023 by Danielle Urbanek
The staff is so friendly. They really take their time putting together your food and you can definitely tell. The best part is the burger doesn’t fall apart when eating it. So happy to have them in the neighborhood.
