Metro by T-Mobile at 1630 E Sample Rd offers unbeatable prepaid plans and the latest 5G phones from top brands like Apple, Samsung, and OnePlus. The friendly staff is dedicated to providing exceptional customer service, as evidenced by positive reviews. One customer praised the exceptional assistance from Alex, who went above and beyond to help resolve an issue with an elderly customer's phone messages. Alex's patience, kindness, and technical expertise were highly commended. However, not all experiences were positive. Another customer reported being "ripped off" at a different Metro by T-Mobile store, where they were allegedly pressured into buying a new phone they didn't need. Despite this, the Metro by T-Mobile store on Atlantic and Cypress Road in Pompano received praise for its helpful employees and clean, well-stocked environment. Customers were disappointed that they couldn't retrieve their account history from a previously closed location. Overall, Metro by T-Mobile seems to offer a mix of positive and negative experiences, with standout employees like Jay and Innocence providing excellent customer service, while other locations may fall short. Customers are encouraged to visit the 1630 E Sample Rd location for the best prepaid plans and 5G phones, along with friendly, knowledgeable staff.
