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November 2023 by Negan
This is by far the worse Penske location I have visited. I received a call to confirm my reservation so they could make sure to have the equipment ready. I get there and the guy states they don't have the carrier but I can pick it up in Port St Lucie on the way out of town which was insane considering I needed the carrier so I could load my car before leaving. I told him no and waited until the next day for them to get a carrier.They didn't have blankets. They originally checked out a low mileage vehicle for me which had 30k miles. Then they changed it to a high mileage vehicle which had 90k miles. This also didn't make any sense considering I was driving cross country. The cab smelled really bad too.Also I asked if someone could help me by motioning while I was loading my vehicle and the answer was no. Every Penske location I've visited has akways helped.
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October 2023 by Dane Ramadar
Coming in Nehemie was a great help to our reservation, + he had wonderful customer service and understanding. The lady at the front desk as well, gave a nice warm welcoming as soon as Me and My Wife stepped in with a smile.
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September 2023 by Kimoy Isaac
Worst service were not nice and I will be suing and didn’t extend my rental had to leave a note
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July 2023 by Smit Gandhi
Nice truck, easy in and out of office.
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June 2023 by Hal Kreitman
We rent from them alot..check your receipt always
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May 2023 by Lloyd Winston
The worst company I Have ever had to deal with the trucks are never ready call in advance on three occasions and no urgency. To resolve the issue all you get is a bunch of finger pointing.
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April 2023 by Alexandra Thomas
Management lacks follow up and customer service
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March 2023 by RUDE BOI
This is the worst company to work for or to do business with
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October 2022 by Anthony Johnson
Go get fuel there every other day fast service in and out quick
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September 2022 by Eleni S
I rented a 12-ft moving truck to be picked up at a Home Depot location in North Fort Lauderdale. I got a confirmation e-mail and no further communication. When I got there, they had two reservations in their system, but mine was not one of them. There was also only one Penske truck at that location. So I called customer service in Pompano. Sharena, apparently a manager, informed me that my reservation had been cancelled, but couldn't tell me by whom or why. She was generally clueless and didn't care to explain this. She just kept saying: "I don't know." She also said that the truck that was there was going to be towed for service to their Pompano location. So the other two renters on their list probably were in for a surprise when they got there, too! Unbelievable!!! This was a very frustrating experience, especially when you have to make all kinds of other arrangements in to make a move happen and time is of the essence. I will NEVER EVER rent from Penske again! I called U-Haul and got a truck in a matter of minutes with no problems.
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July 2022 by shom Mabchour
Penske sucks! I recommend Enterprise or any other company but definitely not penske! ALEX is a good guy in this location but his boss who oversees South Florida locations is really a big looser who needs to go back to school to learn how to talk, solve and respect his clients!
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January 2022 by William Wiirzler
Manager Got right to my problem help me out on the spot great service
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January 2022 by Eleni Ward
I rented a 12-ft moving truck to be picked up at a Home Depot location in North Fort Lauderdale. I got a confirmation e-mail and no further communication. When I got there, they had two reservations in their system, but mine was not one of them. There was also only one Penske truck at that location. So I called customer service in Pompano. Sharena, apparently a manager, informed me that my reservation had been cancelled, but couldn't tell me by whom or why. She was generally clueless and didn't care to explain this. She just kept saying: "I don't know." She also said that the truck that was there was going to be towed for service to their Pompano location. So the other two renters on their list probably were in for a surprise when they got there, too! Unbelievable!!! This was a very frustrating experience, especially when you have to make all kinds of other arrangements in to make a move happen and time is of the essence. I will NEVER EVER rent from Penske again! I called U-Haul and got a truck in a matter of minutes with no problems.
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September 2021 by Sagi Varghese
Amazing place... I love their pricing and service. Will definitely rent from them again. I did a BIG move and they dont nickel and dime you. Customer service is Top Notch. Its a flat rate and 99c per mile. Insurance is pretty resonable too.
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August 2021 by Audley Williams
A place you can rent Trucks and do heavy duty work.
