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February 2024 by 07mbrasil ..
Make an appointment to oil change and to check my car air conditioner. When I got there the front desk told me that they couldn't get the air conditioner checkup because they have 3 appointment in front of me. Lost of time, if I called and make an advance appointment why they didn't tell me they was booked? Left that place to never comeback!
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February 2024 by Sarita Lytell
They took me quickly and got my tire on and out quick.Pompano location is the bestAdam and Juan are great
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January 2024 by Peter Beck
A couple of months ago I took my SUV into the Lake Worth Pep Boys and had a nightmare getting 4 tires installed. I gave a very negative review that was well warranted. Last week I took my wife's SUV to the Pompano Beach Pep Boys for 4 tire installation. The experiences could not have been more disimilar.
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January 2024 by Angel C.
This new crew I encountered Saturday 1/13/24, was definitely one of the best services teams I've had in awhile. My oil change didn't take all day, I was finally informed my vehicle was ready (without having to call them first) and the camaraderie was awesome.
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January 2024 by Brion Hurley
Easy to schedule online and find your exact tires and what is in stock, nice staff, quick service (less than 2 hours to replace tires) and nice waiting room if you want to hang out.
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January 2024 by Lori Freedline
Management was terrific! They took care of my car like I was a member of the family. Concerned for my safety and making sure the work was done right and to high standards.
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January 2024 by Rick
Week before Xmas, made appointment for the next day, got in, got out less than 2 hours for new tires, alignment & oil change. He also worked with me on alignment price. Only bad part is when you make appointment online, some third party handles the booking and wants you to pay through them. I had them nix that when I got there.
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January 2024 by Michele Yarber
I had a flat tire after picking my Mom up from the airport and it was pouring rain. I went into the Copans location to see if they could change it and I was told no, they were all booked up. The Manager saw the frustration on my face and asked what the problem was. After I explained I was far away from home and had no way to change my tire, he said don't worry I will pull someone off a job to help you out so you can get home. I can;t thank him enough for his help and professionalism.
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January 2024 by Neal Moskowitz
I took my car in for an alignment and two new tires, Aldo in the Sunrise Blvd store recommended a real great handling tire. When I went to pick up my car, they told me the alignment machine broke, and Juan the other manager immediately called Adam at Pompano, who was able to get me in, and align my car. My Mini Cooper has been treated right. Most shops would have not gone the distance, like they did , to help a customer on such a timely basis. This is why I take my personal and work vehicles to Pep Boys
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January 2024 by Jeff Pellicano
My first visit, everyone was polite and helpful. The prices on tires are very good. I bought the same tires Lexus was trying to sell me for $40.00 per tire less.
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January 2024 by Rosie Mincey
I brought my car in it had two issues fix the oil leak first , went back weeks later to fix wheel bearings to find out car was still leaking a mistake on their part. Day after wheel bearings were done car was making funny noises they played it off since then I’ve brought back car 3 times long story short car still has issues they said they didn’t do anything wrong..they get an F
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January 2024 by Mst Bskn
Of course, I can help you rephrase your review:"My visit to Pep Boys’ Pompano Beach was disappointing. Although my spouse and I had separate appointments for our vehicles and arrived on time, my car wasn't serviced even after 1.5 hours. Despite explaining the situation with my children, the response was unhelpful. It seemed that despite appointments, service wasn't guaranteed, making the experience uncertain and frustrating for customers like myself."
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January 2024 by Gamze Algan
The experience I had today at Pep Boys’ Pompano Beach location was incredibly disappointing. My spouse and I scheduled separate appointments for our vehicles. We were both present at the appointed time and I entrusted my vehicle’s key to my spouse to initiate the service for my car.However, the attendant at the service desk didn’t start working on my car even 1.5 hours after the scheduled time, despite promptly servicing my spouse’s vehicle. When I inquired about the delay, I received a rather impertinent response stating “first come, first served.”Despite having an appointment, I had to postpone my service due to the distress of my small children. Nevertheless, customers arriving after me were prioritized, and their vehicles were serviced promptly. This situation leaves customers with scheduled appointments uncertain about when they will actually receive service.Considering the situation with my young children and the failure to honor my appointment time, I wanted to share my dissatisfaction with this experience.
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January 2024 by Angela Mohorn
Better service than before use to be not so good everyone was very helpful and polite. Great service
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December 2023 by jamil jalil
Horrible service. Was quoted 210 for tire installation and camber bolt install on a 2012 civic. They came back with a price increase to 330 because it would be 2 hours labor each side to install oem camber bolts due to the fact that they would have to heat and insert the bolt, which is false, since Ive replaced this part in previous cars before. After clarifying to him that the procedure he mentioned does not require any of the methods he explained and that i knew he was lying to me, the adjuster went back to the mechanic. The mechanic threw a fit in the store when he saw the original price the adjuster mentioned. At the end, the asked me to install the camber bolts myself at home and come back for an alignment because the mechanic was unwilling to do the install for less than 300 dollars, not including an alignment. Total would have ran near 450 minimum for tire install, oem camber bolt replacement, and an alignment(with all OEM parts included and supplied by AutoZone)TLDR Stay away from this shop
