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February 2024 by Helen S.
Michelle is a wonderful groomer and treated my dogs so well. Unfortunately, Emily (who I beleive is some type of "manager") is a nasty woman. I had two bad experiences with her. The first time I got to the shop a little early and she would not check my dog in and made me stand around and wait until my exact grooming time. The second time was the deal breaker. She called to tell me that Michelle could not honor the appointment I made 2 weeks earlier (the day before the appointment) because she had another dog at that time, but I could come five hours later. I told her that this was not acceptable, as I had my day scheduled around the dog's grooming appointment. I told her that she needed to re-schedule the other dog and she told me that she would not do that. I told her that if she could not accommodate my appointment, then we would need to cancel it. Her answer was "fine" and she hung up. Emily needs some customer service training. Her poor service has cost Petsmart and Michelle two good customers.
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February 2024 by Oleg The Russian Bear
Great store with an amazing staff. Thank you guys
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January 2024 by Samantha Kissell
We are visiting from Indiana and decided to give our dog a spa day. We usually use Pet Smart groomers in Indiana so we decided to try the groomers here. Harley did a fantastic job, our dog came back so clean and fresh. She was great about keeping us updated and informing us about our dog’s excellent behavior. We will be bringing our dog back here, I highly recommend!
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January 2024 by Ralph Marchand
Grooming and supplies in one location.
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January 2024 by STEWART SANCHEZ
Damn so many fish, I love it.
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January 2024 by Avenice Thompson
Friendly staff and great parking
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November 2023 by Gabriel Balandrano
I have been grooming my golden-doodle for about a year here. Leo is my go to but this time he was unavailable and I got stuck with Angela. Unfortunately, this was a terrible experience from the beginning. I dropped off my dog at 10 am expecting he would be ready by 2 at the latest. As soon as I walked into the groomers she was already complaining about how long of a day it was going to be, and seemed unsatisfied to be at work. Copper was finally finished with his apt at 4PM. I received an email at 3:15 advising me that Copper was ready to get picked up. I walked in and before I could even say a word Angela rudely and condescendingly told me he wasn’t ready and she needed 10 min. I proceeded to see Copper panting and I asked if she had given him water. She sarcastically said no! I was completely outraged as it had been over 6 hours since drop off. I decided to take Copper as he was! Overall, I just want to highlight Angela’s poor demeanor, customer service skills, and poor judgement in today’s events. Please think twice about using her as your groomer!!!!!
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October 2023 by Brandi Greene
This store is clean and organized. The staff is super friendly.
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October 2023 by Carlos
Susie was soooooo lovely and helpful! Guided us through the new puppy booklet and helped us safe some cash on the essentials. Look for her when visiting this location!
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September 2023 by judy S
I go here 2 or 3 times a week and their star associate Mike, is always very helpful and the the most knowledgeable one in the store. He is very attentive and my grandson has fish, leopard geckos and a cat, he knows it all, and I have a 12 yr old dog and he recommends great choices on new dog food as my dog has allergies. Mike is the key employee and Petsmart is lucky to have him, some of the girls are good as well, but Mike is the star..I am not sure if he is the manager but if he is not he should be, while in line I have had others talk about Mike as well, I used to go to Petco on Sample ...but because of Mike I always go to Petsmart. I just want to make sure they know about him and appreciate him.
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September 2023 by Nancy Cumba-Johnson
Staff is always welcoming, kind and helpful:) Good customer service is truly appreciated!
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September 2023 by Samantha Pezzolanti (Sammy)
Wonderful staff and they work with the Florida humane society to find fur babies forever homes !
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September 2023 by John S
Good PetSmart for tropical fish. Tanks are clean and healthy selection of fish always.
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July 2023 by Patricia Jarvis
A great spot to buy all the needs for your pets.
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June 2023 by Erik Boyd
Friendly, helpful employees, with a decent amount of pet knowledge. Conveniently located.