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January 2024 by Jay Beezy
The girl could not get my phone to work. I got a refund and left
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January 2024 by Bryan Smith
They need more people working. The help we received was good and they were very professional but the wait was trrrible.
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January 2024 by Tom Fitzgerald
They didn't have the modem I wanted.
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December 2023 by Anya Bien-Aime
Treshaun (black guy with dreads ) was very helpful made my process smooth I came in there really upset about my charger and almost walked out due to the wait and he went above and beyond called me to come back in & fixed my problem within minutes. I’ve been with T-Mobile over 10 years and they almost lost me as a customer until he helped me .
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November 2023 by Devin
One of the best experiences I’ve ever had at a phone store. Genie was the absolute best to work with highly recommend this store
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November 2023 by Jon
Danny Broit was instantly unhelpful when I told him I started the transaction online. Because he lost out on the sale, he then denied my trade in to feel some kind of power. I went down the street and it was handled no problem.
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October 2023 by Brandon Mitchell
Sabrina is a professional person serving me should deserve a promotion and higher pay very great customer service ? The Best
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September 2023 by DONIELLE GARCIA
Absolutely best experience getting my damaged phone replaced! Stephanie was amazing!! So helpful and was able to answer every question I had. Thank you!!!
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August 2023 by Ebony J
Roberto was very helpful and made the process switching to T-Mobile from AT&T simple and straightforward. Love this store, very clean and all of the sales reps have been friendly, helpful, and patient. I recommend anyone looking for phone service or new devices to come here
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July 2023 by Oscar Mendoza
I came 2 months ago. I had t-mobile before and I had to change to Att because everytime i went to a t-mobile store my bill will never be what they said it was going to be. After I was paying 600$ for 2 lines at ATT I decided to give T-mobile another chance. I'm greatful Johana took care of us. She is extremly knowledgeable, while she was taking care of us, her coworker would approach her to ask her questions and she always had the answer, thats how i knew i was in the right hands. She was able to give me a new phone and pay off the phones from ATT, she did all the work for me and my wife. My wife must've asked her about 100 questions and Johana answered every single one, she never got impatient with us or cut us short . To top it all off , she wrote down on our reciepts how much our first bill was going to be moving forward, and the promotions that we did that day. The bill was right on the money to the cent. To a customer that came back with poor faith towards t-mobile, it has been completely restored.
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June 2023 by Henrique Fernandes
Victoria helped us today and she was amazing! She had passion to help us solve our problem, great worker.
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May 2023 by THEMURPHABLE
We were lied to by Hector the Manager about the new 5g gateway when I was just activating 2 new phones I got. I was told that we'd get a $50 credit if we "just try it". If we like it keep it, if not we get the 50 bucks either way... this was not the case and instead I was called a liar! Worst t-mobile store I've ever been to. So much for the customer is always right. I even asked him to show me on paper where it says about we get a credit only if you keep it. That is not what I was told and the main reason why I tried it out in the first place. Rude staff
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May 2023 by Valdir Souza
the worst service in the world by Genie and Jane. I had my cell phone stolen even before delivery and when I tried to explain it in the store I was approached with rudeness and shouting. I was embarrassed with all the customers in the store looking at me. a terrible scene. Thank God the store has an employee Roberto who is practically a superhero in there. this store should review these two lousy ones would work. less than 20 minutes later genie got into trouble with another couple . what a rude woman.
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April 2023 by Natasha lantz
Victoria was so helpful switching over my families plan from tmobile! She was incredibly patient with us (and our questions) and a blast to chat with while we were waiting for transfers.
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April 2023 by Valeria Castro
Nancy was very helpful and professional. She was very patient and helped us solve a problem we had with a line. Janet also assisted me with finishing the process. I would recommend them and this store for any of your cellphone needs.
