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July 2022 by Lea Flores
Definitely dealing with incompetent workers. They cannot confirm any vehicles there and are providing customer with false information.Manager hangs up on clients that she is cannot assist and proceeds to bad abput the client in from of store clients. Cometely Unprofessional and Definitely not recommending this location to anyone.
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July 2022 by Jocelyn Aviles
Not helpful. Attitude is negative. Reservation means nothing. Absolutely worst experience ever.
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March 2022 by Dan H Garcia
Great service,good location.
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January 2022 by Jared
Absolute most unprofessional service I have ever received. Natasha specifically was rude, unprofessional and unaccommodating. I returned the the trailer after hours and followed all of Uhauls procedures. Their system wasn't working and I waited for 56 minutes on hold with live share in order to properly return the trailer. I left the trailer and returned at 8 am. Natasha stated that because I left the trailer overnight (she confirmed it was not returned in the system yet) she is charging me the 20.00 and if i want to fight it i can call back later. I offered to show her screenshots of Uhauls system not finding my contract and she refused to acknowledge them. When i disagree in a very calm matter she called the police and had them ask me to leave. Two other people in line were on my side and agreed how ridiculous this was. Highly recommend you rent from any other uhaul than this one! Best of luck.
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December 2021 by Augusto L.
Beware of any reservations you make, chances are they will not honor it. I came in at the reservation time, and was told the truck hadn't arrived. When confronted the agent (who was weating a Name tag that said Owner) was told: "WHAT DO YOU WANT ME TO DO? I have no trucks" I quickly pounted at the ines on the lot, to what the "mager" replied, "can't give you any of those, they are for reservations". I have never been Told off by a representative because they were not prepared to fulfill the commitment I was paying for. The most horrible and rude experience I have ever had when paying for a service. Third-World countries have better and more helpfull public attendants than these individuals at a private enterprise. Certainly they have too my h business they are not in need of my money Want to rent a truck, choose Penske...NEVER U-HAUL
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September 2021 by John Shiffer
Nice facility. Horrible, and I mean flat out lazy and HORRIBLE customer service. Our truck practically blew up on us, on the free way, and we had to limp it to the next exit. We found this facility on Google maps, it was the closest to our current location. They had lot of spare trucks, 3 just like the one we were in, and we went inside and told them of our situation, and they snubbed us off, didn't bother to look at the truck or anything. They said call road side services, we can't do anything for you until you talk t to them first. They did ask what happened and they said that sucks. Spent an hour+ trying to get in touch with road side, in that hour we found another facility down around the corner, we limped our truck over there, while waiting to hear back from road side. The facility was amazing and the customer service was above and beyond. So if you need any equipment and want a honest sales person that can help, go to 903 E. Sample Rd. , Pompano Beach, and ask for Solutions, because he fixes problems, coolest guy I have ever met at a Uhaul facilty.
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July 2021 by Quinton W.
This is by far the absolute worst truck rental location I have ever come across. I own a furniture store and frequently use these companies as a means of delivering to our clients. The first location that I went to stated that they had no trucks even though their lot was filled with trucks all day even after the times they said they had reservations for, so they sent me to the location on 48th St. in which I was able to pay cash and be on my way. Although the second time that I went and tried paying cash the owner John said that they have never accepted cash and that the employee must've been new and made a mistake. So after putting money on my card their machine still would not except my payment, their customer service is nonexistent and they offered no additional options.
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June 2021 by Dan O.
I ordered a trailer that I realized was too small when I got back home. I went right back and fortunately they had larger trailers and got the one I needed. The staff was extremely helpful in the trade and took me just 15-20 minutes. I'd recommend them any time.
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May 2021 by David Raeder
Fast courteous service. The Service personnel where attentive to my needs as a disabled Person and answered knowledgeable and respectfully. I will use this locating for all my moving needs
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March 2021 by Matt R
Good over all experience> Walked in and rented a truck and a tow trailer.Michelle was very nice, Ron was a a bit cold but nice none the less.Truck was like new, Trailer worked just fine
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November 2020 by Daniel Ribeiro LLC
I made a reservation the day prior online for a 17 foot for 9am. When i got to the location they told me the truck wasnt there and sent me 2 different locations searching for a truck. Johnny the manager at this location was extremely unprofessional and rude and started yelling when i expressed my frustration saying its not his problem. I never got the truck and my entire move was delayed. He should be fired because he has no idea how to deal with customers.
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July 2020 by rogerio alves
Very good customer service. Nice truck.
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June 2020 by Chad Odle
Great Prices! Excellent / Knowledgeable Staff! Everything you need for moving and storage.
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December 2019 by Sonicdash
I needed them to help out put boxes in for a toy drive at work, one employee helped me get them set in the car, they are very kind to lend a hand, I didnt ask so im grateful
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August 2019 by Shelby Brown
Scheduled a trailer hitch installation and a few things were off about it, ends up the guy is trying to charge me over $100 more than I was quoted. I tried to explain the quote I received was not the price he was saying and he blamed it on "taxes". He was trying to charge me $550 (total). Unfortunately I did not have my original quote with me, but when I got home I found it and it was $438 total. Luckily the work hadn't been started so I cancelled. Tried calling and chatting with UHAUL and got no where. Sent them an email with proof of their poor business practices (I have the $550 invoice) and they never replied. Buyer Beware! These are franchises. I am obviously going elsewhere. Oh and they all wear fake name badges because I went to a different location nearby and the guy had the same exact name on his tag.
