March 2020 by Sue T. M.
We live on the Massachusetts/New Hampshire line, and Meant to Post in February!! At home, in N.H., My Mom usually goes to our local "Walgreen's."In Florida, she goes to "Walgreen's," in Pompano Beach, FL. (1101 Atlantic Blvd.-RTE A1A). What a HUGE DIFFERENCE, not Only Between Pharmacies, but Also the Stores, and ESPECIALLY SOME OF the STORE Staff! I've Been with my Mom, who is Still a Young 80+, but who Also is Hard of Hearing, and has Early stage Alzheimer's Dis.. When she's Picked Up her medications, (or I've Picked Them up For her), at Both the NH & FL stores. Although the Pharmacy Staff at the Pompano Beach, Pharmacy Sometimes SEEM TO TRY to be Kind, (& Helpful, However, Some of Them Fall "A Bit " Short in the Customer Service/Compassion Depts.! (This is Why I Go To CVS Pharmacy, (Very Compassionate & Kind!), Especially in Pompano!! As I said, my mom is hard of hearing, and when she asked a few questions of the pharmacy staff, and had to ask A Pharm. Staff Member to, "Please repeat what she said, one of the Pharm. Staff members rolled her Eyes, and showed her Obvious Exasperation!! As I Said, My Mom is 80 years Young! She's a Classy, Beautiful Woman, and She CERTAINLY DOES NOT Deserve to be treated this way!!Also, MANY of Our Condo Building's Residents, and I As Well, sometimes Come to This Walgreen's for Convenience, and ONLY FOR CONVENIENCE, Because A FEW of the Ladies at the Store Register, Are USUALLY VERY RUDE TO CUSTOMERS!!! NO SAYING THANK YOU, NO SMILES, ETC!!! We Understand that if someone buys cigarettes, (which I, and others have picked up for ourselves, or each other), we have to show IDs,...but Some People had not been in to buy cigarettes before, and instead of asking Nicely for our IDs, TWO LADIES IN PARTICULAR, Inez, who USED TO BE KIND, and another lady from Cosmetics, Have Been VERY RUDE!!! I Witnessed the lady from Cosmetics Being Extremely Rude to a Nice Older Lady who asked questions about a Sale Price,...and she was not only RUDE, but insulting in front of MANY CUSTOMERS!! I Am Disabled & Use a Cane, and Also Use EBT at Times, and another Employee who I think works there, but was off & came in for cigs, and I was taking A BIT TOO LONG FOR HER, As She Ignorantly Asked the Cashier for cigs, to go to the other register, & Said, (Meaning Me) "Coz This Old Lady Is SLOW, on Welfare, and Can't Pay for her Own Stuff!!" (Coz I Used EBT FOR 2 ITEMS)!!! The Cashier said Nothing BUT SHE LAUGHED!!! (ANOTHER CASHIER)!!! I LET AN OLDER MAN WITH A CANE GO AHEAD, AND THEY DIDN'T LIKE THAT!!!! THEY DON'T EVEN FREAKING KNOW ME,...I AM DISABLED, But STILL WORK PART-TIME, I'M 57,...NOT AN OLD LADY!! HOPEFULLY WALGREEN'S HEAD OFFICE WILL SEE THIS AND START TRAINING SOME, IF NOT MOST OF THEIR STAFF HERE AT POMPANO BEACH, TO BE COMPASSIONATE & KIND!!! I'M A NURSE BY TRADE, IF THEY WERE HAVING A BAD DAY, I COULD UNDERSTAND,.....BUT NOT EVERY DAY!!!! IN CUSTOMER SERVICE, THE CUSTOMER IS ALWAYS RIGHT!!!! I USUALLY DON'T COMPLAIN,...HOWEVER, IF YOU CAN HELP IT,....DO NOT GO TO WALGREEN'S,...IF YOU MUST,...INSIST ON KINDNESS,...OR TELL THE EMPLOYEE TGAT THEY ARE RUDE,....CRUDE,...SOCIALLY UNACCEPTABLE,...AND COMPLAIN!!!