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March 2025 by Robert JMI
Good customer service people
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March 2025 by Steve Feibus
Customer service rep didn't smile did NASCAR was doing didn't even look at me and acted like she wasn't happy to be there
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March 2025 by Paul Millen
Yesterday I ordered internet service to my existing Xfinity account. Shamel was great meeting my needs and I was able to pick up my needed equipment at my local Xfinity store within minutes of confirming my order. When I arrived at the Pompano Beach Xfinity store, I was greeted immediately by Katherine. She found my internet equipment within minutes and proceeded to give me detailed “set-up” instructions. Thanks !
set-up” instructions.
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February 2025 by Laszlo Domahidi
Poor customer service
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February 2025 by Mike Kosmalski
I had to return some equipment here. As suggested on their website, I scheduled an appointment before my visit. When I arrived there were a few people seated in the waiting area. Since I had an appointment, I was called back right after checking in at the reception desk. I was in and out of there in less than 5 minutes. Easy, Breezy, Macaroni and Cheesy!
My advice: Make an appointment!
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February 2025 by John
Zero urgency from the staff. Nobody helps you. They keep going in the back and staying there rather than help the massive line of people who have been waiting for hours. It’s truly insanity. Horrible customer service.
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February 2025 by Angie Jones
Went there this morning right after opening told the girl who checks people in that the phone was reading no sim. She says she can help me. I think she should've stayed at the position she was in...just checking people in because she switched the 2 phone lines to the point the phone I was holding was connected to the other line that was not in my possession. I explained to her what number I was having the problem & handed her the phone. Instead of LISTENING & following my request, she altered the account based on a female standing in front of her. I was trying to fix my husband's line & take his phone to him on his work/ delivery route once it was fixed. Once she screwed up, she had her manager come out to tell me the problem couldn't be resolved until I bought in the other phone, which was just fine before I stepped foot into this place. No apologies, no credit, no nothing!! I drove from Sample to Davie Blvd to take him the now working phone & took my now non working phone. I went to the plantation location to have them fix my phone line. Once this happened....his phone was again...not working. He was out working with no phone (he needs a phone to work) I missed an entire days work, used a half tank of gas, then couldn't fix dinner because we had to go back to Federal location together with both phones before they closed at 7pm. We left around 7:15 & were the last customers in the store. COMPLETE BIRD BRAINS!!! We will be porting out numbers back to Metro ASAP
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February 2025 by Karla Murillo Zelaya
One start is too much for this company I going to start letting you know that I worlk from Home and I missed one day of work because this insane company management I tried to transfer my internet service from my previous address which I had the internet for a couple of years and I couldn’t transfer easily Saturday night I spent 4 hours with customer service agent who are unknowable how to handle by speaking with agent they sent a link then after several time failed I was able to speak with live agent who said that I can’t transfer my internet to new address because there was unpaid balance obviously not mine for previos tenant my question to the Manager at the store was my account was opened given my social security number and you cant see that is nothing unpaid I have automatic payments set up . He cane to me with rude attitude and with no profesional manners and told me that the internet goes by location address so the previous tenants had unpaid balance and I had to show my lease but not only that came to my apartment and still issues to transfer the account/internet service hours over the phone , went to the store twice . I wish this company go out of business very soon and 8 going to finish my contract and never again get another contract with them all are incompetent and I paid the consequences nosing one day of work plus a couple hours for another day, I never received an apology from the manager at the store in Pompano Beach has morr manner the person who pick up the trash on my complex HORRIBLE EXPERIENCE DO NOT SIGN CONTRACT WITH THIS COMPANY stay away from company thT the customer service is an automated system sending a link then live agent that they are out of United States rude an imposible to speak with live agent need to be waiting at least 45 minutes.. Stays away from this company or you will regret it
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February 2025 by rob rusti
Short wait time and they were Very helpful
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February 2025 by Orestes Soto Ruvio
Very good
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January 2025 by Francois Gamache
Excellent client services from a gentleman who took the necessary time to explain everything to my 80yo mother. Very nice and professionnal. Thanks.
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January 2025 by Alex Jaffe
Poor in person service.
Refused to return an unusable piece of equipment even though that was the direction provided by support team.
Would recommend alternative provider if you have other options.
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January 2025 by josh lewis
Super rude customer service…. Seems like they didn’t wanna be bothered. Why even do customer service? I’ll do everything online and schedule a pickup. Don’t waste your time they are very rude.
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January 2025 by Alex Tapia
They got me out in less than 15 minutes.
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January 2025 by Alan Mo
Natalie did a wonderful job assisting me right before closing.
