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February 2024 by JOHN WLOSEK
Went for a international driver license. Was quickly greeted and was taken care of immediately.
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October 2023 by Susan Coyle
Visited for an International Driver's License, great service, only took about 15 minutes including photos.Noticed that no AAA in Jax area is open on a Saturday, interesting.
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September 2023 by Mike Lee
Gloria is so sweet. She help me with my membership which has save me already several times in my first year.
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August 2023 by mmidflip
Waited for 5 hours along the highway and finally had to leave my car. Called every hour to check status of tow because I never received any updates Finally at 5 hrs the girl told me no one had been assigned even though the previous representatives said they had been dispatched. The car is still setting along the highway.
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July 2023 by Mehdi Benzakour
Came in to get an international driver license for an upcoming trip. In and out within 30 minutes. It was very easy and everyone was very helpful!
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May 2023 by Elizabeth Mercurio
Nice front desk attendant. Super easy with bringing in my baby to get passport photos done. Even provided extra info for potential future travels with my little one.
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May 2023 by Jerome Hamel
Had my truck battery replaced in late AUG 22, drove to work yesterday, 02MAY no problems. Parked in a parking garage on base went out to start it at the end of the day, dead battery. (It was a 36 month free replacement battery). Was thankful another member with jumper cables drove by and assisted. Called AAA the next morning, Mather R (Jake’s towing?) was the service rep. Had a bit of difficulty starting it with his portable, but got it going. Tried again. Wouldn’t start. Said indications were that it was still serviceable with more charging. Mentioned to him (had my receipt fromPrevious purchase) the 36 month full warranty - free replacement - asked if I wanted a new battery, I said heck yeah, couldn’t trust the other one! Zero charge - free replacement. I see a lot of negative reviews below, glad to say Matthew R. was a great AAA rep and really offered good customer service! Thanks Matthew R!!!
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January 2023 by Michael Molyneaux
Friendly, professional team member (Dawn) got me the materials I needed promptly and efficiently. Thank you, the personal touch is very welcome, although the internet is also helpful. -Mike
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December 2022 by Suzanne O'Brien
AAA in Ponte Vedra came out within 30 minutes. Technician called to say he was on the way. Once he arrived it was obvious he had years experience around cars. My 2008 GL450 Benz was no exception. He tested our battery that was installed in 2016 & found it very low. He gave us the choice & we decided to have him onstall a new one. We anticipated he'd have to find a battery for our car but no. To our amazement, he actually had a battery for our car along with maybe 20 makes & model batteries at the ready. We've been with AAA for 20+ years and highly recommend them. Very cost effective and believe me, they slways come through in a pinch.
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November 2022 by Anavas Utest
Very helpful and knowledgeable staff.
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September 2022 by Jessica Lutge
Helpful - got passport pictures done quickly and easily
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September 2022 by Shawna Clark
Was quoted a 3 hour long wait because only “one technician” was working….. it was very inconvenient for a Saturday night. Dispatch wasn’t really helpful.Update: it’s 8 am (first call was after 11:00 pm), and I still have not been responded to…. Sitting lame duck on a highway, and no one has responded to the scene in over 7 hours.Boyfriend called on his own account at 8 am this morning, and was responded to in 30 minutes with a tow truck. How is that safe or reasonable to leave me for 8 hours stranded by the side of the road then take “new wave” of calls first according to dispatch. Look somewhere else, very upset with AAA.
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August 2022 by Wizrd378
We visited to do some computer work.
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June 2022 by Home Staging Texas
AAA in Ponte Vedra came out within 30 minutes. Technician called to say he was on the way. Once he arrived it was obvious he had years experience around cars. My 2008 GL450 Benz was no exception. He tested our battery that was installed in 2016 & found it very low. He gave us the choice & we decided to have him onstall a new one. We anticipated he'd have to find a battery for our car but no. To our amazement, he actually had a battery for our car along with maybe 20 makes & model batteries at the ready. We've been with AAA for 20+ years and highly recommend them. Very cost effective and believe me, they slways come through in a pinch.
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June 2022 by David James
aaa roadside assistance is absolutely terrible. several months ago we were stranded on I95 , we were on the side of the road for more than six hours and the tow truck never did show up. it was almost midnight we luckily able to get a tow truck. it cost us $160 dollars.that was story number one. here is number two:contacted aaa for roadside assistence today (5/27/22 at 1:36 pm at 1:38 received a text saying that the tow truck was dispatched. another text said i could track the driver. i did get linked to a website with a map and an eta of 2:59. as i am writing this at 5:21 and still no towtruck. the best part is that the map showed supposedly the dirver location which indicated that they were only a mile or so from my location. hours later the truck location has not moved. i have tried multiple times to communicate with the people at roadside assistance each time i was placed on hold and after 5 minutes or so, i was disconnected.AAA is a total waste when you need help with your vehicle.
