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December 2023 by Alexandra G.
Wonderful staff that takes excellent care of our cats and dog! Our cat had surgery to remove a bladder stone and he received the best care here. We trust them with our beloved family members!
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November 2023 by Madison Wadsworth
They're absolutely wonderful. Compassionate, caring, lovely people that will do anything in their power to help pets and their parents (I don't like the word "owner"). Had an appointment today and they took such great care of Tangles, as they always do. Couldn't give them a higher recommendation. They're inquisitive and thorough. The front desk personnel is lovely as well. My favorite veterinarian office by far.
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June 2023 by Jordan Barrow
Heard good things about PVAH so I decided to give them another shot. Haven't been here for a few years as it use to be very poorly run. It's now a totally different experience! I've been a few times now for an ear infection and my dog Renegade's annual exam. Each time I was greeted as I walked in and didn't have to wait very long before I was brought back to an exam room. Dr. Darnell and Dr. Wavell are both top notch! The staff was pleasant and helpful. They even called the next day to check on Renegade. This is the best run vet clinic I've ever been too! So glad I switched back!
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May 2023 by maryann hance
Love Dr Darnell and the entire staff who are very thorough, compassionate & responsive to my many questions for 8 years since moving here I would highly recommend.
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February 2023 by Lynda Barrow
The best vets are at Ponte Vedra Animal Hospital!!!! Our shih tzu Abby, loves Dr. Darnell. We always get the best care and concern for all Abby's needs met here. When I arrive they have a cute board welcoming Abby. Everyone there is friendly, and they definitely love animals. The place is clean, and I am in and out quickly. The hospital is run very well.
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January 2023 by Luis Trejo
I took my dog this morning for his annual check up with Dr Cinque who suggested a $400+ X-Ray package was convenient to better diagnose a potential sickness. I felt the study was pricey and declined. Dr Cinque replied saying their costs were a bit higher than other places and certainly more expensive for people living on a paycheck to paycheck. Seriously? Her response was disrespectful. Let’s wait and see if the Office Manager takes a serious action to get this issue fixed. Unfortunately I am not the first customer pointing out Dr Cinque’s rudeness.
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September 2022 by Tai Tilley
My pet was rescued from the Jacksonville humane society and VCA partners with them to provide free wellness checks for your first time there.None of my concerns were addressed, my kitten has been sneezing and I was told “that’s just how humane society animals are”. I received this same response for every concern I brought up. I feel like we were being treated as “lesser than” because my pet was a rescue from the humane society which is so disappointing since a pet is a pet no matter where they come from.The “wellness exam” from Dr. Cinque consisted of a 30 second look at my kitten’s face and then I was told she looks “rough” but “that’s just how humane society animals are”. I was also told she was under weight but then took her to another vet the next day where she weighed a pound more than what I was told at this VCA location. I went in to also get shots but for some reason I was told to come back for another visit to receive them. I was also told she had diarrhea (which she did not, I even brought in a fecal sample) and was prescribed medication that was supposed to be covered by the human society but then I ended up paying for it because I wasn’t given an itemized bill before they ran my card (I did end up getting refunded). It was $150 for a fecal test and the feline leukemia test which is outrageous when I compare to other facilities now.I wish I would’ve avoided this place, it was a waste of time and money. If you rescued an animal I would not recommend trusting this place with your baby, humane society animals aren't valued here.
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September 2022 by Polly Hart
Wonderful people!!!! The staff is amazing, so friendly!Dr Darnell is great!Highly recommend taking your fur baby to VCA Ponte Vedra!#theyreallycare❤️
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August 2022 by Jenny Vasquez
We were visiting Jacksonville, and traveling with our beagle baby who had been acting strange. As concerned parents we took him in to VCA Ponte Vedra, they saw us as a walk in. The staff and doctor were very friendly and polite, we are very thankful with how quick we were seen and how thorough the doctor was with checking our pup. They really cared about making our pup feel comfortable during his visit, and gave us plenty of info! Thanks so much! Lovely staff and doctor!
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July 2022 by Charles Barfield
They had her attention and calmed her down for her check up and vaccinations.
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April 2022 by l byron
This veterinarian helped my dog a lot. The staff is nice and compassionate. Thank you. Highly recommend to anyone with a dog or cat in Ponte vedra or Ponte vedra beach area.
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January 2022 by Lo Christine
I am never the one to do this on any account. But I can’t help to feel compelled on behalf of my fur baby and the grief I’m feeling. I would give 0 stars if possible. We had a 16 year old golden retriever/cocker spaniel mix. She hadn’t been doing well for the last few weeks. Yesterday, I decided it was time for her to get checked out as I felt my dog was telling me it was her time to go. We called ahead, I voiced my concerns to the receptionist saying, “She is very old, can no longer hold her bladder, is having diarrhea, she can barely get up the stairs and she eats sporadically. We want to make sure she isn’t suffering”. This was my best way at telling them I was almost positive it was her time to go and we needed tests done. We arrive, and all that Dr. Hanafi was focused on was the diarrhea aspect of everything I had mentioned. She was aware of my dog’s age and I voiced my concerns over and over again about all the other things listed. I was told by Dr. Hanafi “She may have worms, a bacterial infection, or her food is upsetting her GI tract. Try changing her food and see how she is”. She said this along with prescribing my dog metronidazole and running absolutely no tests, just handing us a cup to retrieve a fecal sample ourselves. A blood test couldn’t have been done? I didn’t bring it up due to the facts that I let “professionals” call the shots. Never again will I do that. We go home and less than 10 hours later, my poor dog had a seizure and died. This was due to negligence and the fact that I’ve noticed this place treats you like a number on the list, not actually taking time to listen to your concerns. The doctor has an in and out consultation with you within under 10 minutes. I couldn’t be more livid and hurt. Do not take your fur babies here, especially if it’s a life or death situation. My poor Mollie suffered a very painful death instead of being able to go peacefully. Oh and here’s the kicker, we only received money back for the medication that was never touched. We still have to pay for the so called “health check”. Absolutely disgusting. These people will now be the reason I will hesitate to trust any veterinarian’s office again.
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December 2021 by Gene Kowalski
It is never easy to say good-bye.Everyone was kind and caring, both to me and to my beloved very "old lady" Bella.My sincere thanks and appreciation to each and all of you there at VCA.
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August 2021 by Corinn Noske
I’ve had the most awful experiences here. My cat still has the same issues since I started bringing him 2 years ago and the staff is MEAN and AWFUL!!! I’m disappointed in the wasted time and money and I should’ve left YEARS ago! Someone save yourself and your animals and never come here!!!
