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March 2024 by Victoria L
How can this many miserable people be in one place. Same experience everytime that I never receive at any other CVS, and that’s across the state! Hope they make changes the way they treat the elderly and everyone else has been sickening to witness and endure! I’ve made a formal complaint to corporate as well, and judging by my below reviews that continue to make wave, they clearly aren’t taking this store location’s less than poor business ethics, seriously.This front should lose its branding flag, STAT!
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February 2024 by eve pinder
Professional, pleasant.
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February 2024 by Shelley Vakil
The staff at this CVS is rude and so unfriendly. They barely look at you when you are at the pharmacy, And they are never pleasant.
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January 2024 by Shelby Stafford
Everyone here ALWAYS has an attitude. No matter how nice you are to them. Even the pharmacist!!
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June 2023 by Judy C.
The system won't allow a rating less that one star, or this would not have any stars at all!Terrible service. Scripts are not refilled in a timely manner even when you call the pharmacy and they give you a pick up time. You'll get there for pickup and still wait another 15 minutes because it's not ready.
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May 2023 by Aimee R.
Walgreens is worse however that being stated... I'm a critical care RN WHOM has been on thyroid medication since 2012, I do not take the usual prescribed thyroid medication and I need different dosing for the one I do take that requires two different pills. One dose is 15 mg and the other is 60 mg, to equal 75 mg dose that is required for my hormonal function to be within normal range. CVS has screwed this up for 3 years every 3 months, I either get one dose refilled if 60 mg or 15mg, and every time I go there they always have to fix this issue, does not matter whether I personally make sure the tech or pharmacist themself puts it in their antiquated system, it's always (with the exception of 1time), wrong. It's like no one reads anymore and checks right drug, right dose, right person, right route, right time. There's also the fact that because my career is shift work 12 hours a day avg 3 days a week in icu setting I cannot just take my time and call them and continuously get the problem fixed because 1. I do call and it's automated and sucks 2. I'm in terminal holding pattern and when they do answer (which includes the pharmacist from time to time) they hang up and 3. Most days I'm off they are either not open when I can call or they just don't bother answering. It doesn't matter which way I/we try to rectify this problem, it still exists! I know as a healthcare provider and worker about the shortages in healthcare staff, such as nursing and pharmacy techs and pharmacists, it's a thankless job many days. However I only wish that they whom work at this particular establishment put in a minimal amount of effort to actually acknowledge this issue and address the problem I have had by either reading the actual order. From my physician and understanding what I take and how much I need in dosage or communicate with me via in person or on phone the steps they take to make sure they are correct. It's actually considered a medication error on their part, but not a single soul dose anything to correct it and help me, their customer with it. Not to mention ( which is not cvs responsibility I think) the 75 mg dose of thyroid medication I take is one dose and yet I am charged for two doses when I do get both ( happened once, and it is expensive bc it is not considered a standard treatment or formulary drug for my prescription plan I pay for from my job)
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April 2023 by Google user
The worst pharmacy ever!!!! Very very rude staff!! Avoid this pharmacy!! ?? We request a inhalator for my 8 years old daughter, they said next day.. , next day said next day for sure ….! The next day I mean the third day they said is still not there… I was super angry because this is for asthma and is not a game..! They start to be a very rude with me very very rude! Wheti say ok I will go to other pharmacy she said “have a lovely day…” shi was very cynical I never never had this bad situation
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April 2023 by Pannon Continental
The worst pharmacy ever!!!! Very very rude staff!! Avoid this pharmacy!! ?? We request a inhalator for my 8 years old daughter, they said next day.. , next day said next day for sure ….! The next day I mean the third day they said is still not there… I was super angry because this is for asthma and is not a game..! They start to be a very rude with me very very rude! Wheti say ok I will go to other pharmacy she said “have a lovely day…” shi was very cynical I never never had this bad situation
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March 2023 by Dana H.
Horrible customer service. If my insurance didn't have them as a preferred pharmacy I never would've used this disgrace of a pharmacy. The customer service here is the worst I've seen in my 51 years. I had a good rx coupon code and the rude cashier said I would have to wait 20 min to my my scripts. Asked to just get the others at this time and get the Zyrtec later. She said it would still be 20 min because they were all rang up together. Funny that Walmart and Walgreens can take a script coupon and alter the original sale in under a minute. So I will definitely be switching my scripts. Don't bother going here unless you want to be treated poorly and waste an hour of your day.
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January 2023 by Felix F.
The customer service at this pharmacy is awful. They do not answer their phones. I got hung up on multiple times and finally went up in person. I was told bc the pharmacist their phone are "broken" but when I asked the lady working the cash register up front how long it's been "broken" she said she wasn't aware of any phone issues. I called today and surprise! They did end up picking up their "broken" phone. Don't waste your time. Go somewhere else.
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September 2022 by Avery M.
Chose this location despite the ratings but I should have listened. Waited 20 minutes in line behind one car before deciding to leave. Not sure what could take that long in a pharmacy drive through.
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July 2022 by Ebba J.
We like the location of this CVS, but the pharmacy is just not helpful nor customer oriented. I have had CVS as our go to pharmacy for years, but this one, is not very good at all. We have had 3 issues with this pharmacy since moving to Port Charlotte and to be fair, I spoke with another pharmacist about our concerns, outside from CVS. Each issue we spoke to this pharmacist about, they were perplexed as to why they did what they did, just as we were. The only solice is, it affirmed the customer service at this location needs some corporate intervention. Unfortunately, the corporate office does not read the reviews. So, we are going to change where we purchase our prescriptions from. It is a shame to have to do it after years of being a CVS customer, but it is time to move on.
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June 2022 by Shirley G.
Please please please choose another pharmacy! This one never answers the phone, the staff is rude and unhelpful. I'm calling the store manager today to complain. I wish the system would allow me to give NO STARS!
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January 2022 by K Velez
This CVS is absolutely horrible! I've been going for years and nothing has changed, they just get worse. When is corporate going to step in and do something about it? It seems like everytime I go there theirs a new employee, they can't keep them. I was just there, waited 45 minutes in the drive thru because they couldn't find my medication, it was "misplaced". Then when they finally found it, they didn't have my insurance info which I had literally just given it to them 3 days ago! It's always the SAME issue with this place. My wife is the primary insurance holder so I did not have the insurance info on me. I was told when you get home call us. We'll I was on hold for 40 minutes. I gave up. How do they stay in business?
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January 2022 by lisa alvarez
Called to get RX filled. They said it would be ready the following day. Stopped by the day after & they said it wasn’t ready. Called the next day & was told they are OUT of the medication & waiting for it to come in. If they would of just told me this the first time I called I could of checked another location. Or maybe they should of offered to do that. Terrible service.