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July 2023 by Ruth Provine
Liz Jarvis is the best mortgage lender we have ever worked with. When we have had questions she has the answers or finds them in a timely manner. After Hurricane Ian devastated our area and the main office of Englewood Bank & Trust, her office was moved to the Gulf Cove Branch where she seamlessly resumed operations and continues to support the bank's customers flawlessly. The entire staff at the Gulf Cove Branch are friendly, helpful, professional, and attentive to all of our banking needs
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May 2023 by Sherry Seals
I recently moved to the area and wanted another small bank like the one that I use in Lakewood Ranch. I sat down at the branch and explained my needs. I needed to be able to transfer money between accounts easily from my mobile app. I needed to be able to complete transfers to outside accounts for business purchases. I needed a seamless mobile app to handle most of my needs while I travel.This is what I ended up as a standard protocol from the bank.Only allowed to transfer $500 per day period, even from a business account.Cannot transfer money between business and personal.Mobile deposit rejected entirely because I didn’t write “For mobile deposit” under my endorsement signature.What a colossal waste of time. If you like more rules than convenience, this is the bank for you. ?
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April 2023 by Angela G.
I was puppy scammed twice. And had a police report. I was told by the Fraud Dept to submit proof. I did I submitted screen shots of my conversation with the scammer. And was reimbursed by the bank. However, Chris never submitted my second screen shot proof and the bank took my money back. I received a letter from the bank saying they called the Merchant (scammer) and said it was verified that I paid. I did pay for the puppy but I never received it. I paid 750.00 and they said they would deliver door to door. But they wanted more money and said it was refundable. Yeah right. I called the police & reported it and was told that it was a scam.And I was frauded. But the Bank refused to follow through with this complain when I went higher up to Michell.
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September 2022 by H T
I am so pleased with this bank. Reann Quirk helped me out when I was very confused. She explained everything in terms I could understand and made me feel comfortable and supported. The branches are all wonderful but I'm partial to Gulf Cove. The atmosphere is cozy and clean. Best place ever!
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September 2022 by Debbie Sauline
We've been banking here since this branch opened and we have nothing negative to say.. All the tellers have been very professional but with us using the drive thru Lisa has been serving us 98% of the time..She is personable and efficient at her job. She is definitely very seasoned at what she does...
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September 2022 by Wayne Choinski
Liz Jarvis and her team at EBT are first class! Outstanding service and great products to offer. Working with Liz and her team was by far the easiest part of buying our SW Florida home. Extremely satisfied.
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September 2022 by John Roberts
Renan Quirk and the other 2 employees were extremely helpful, when I had been hacked and money stolen from my and my wife’s checking accounts.She never slowed down, until our money was returned. She also helped us open all new checking and savings accounts, along with new debit cards.I can’t say enough good things about Reann! More businesses need to have employees like her, she really cared about my wife and I, and I really appreciate what she did. I can’t tell you how upset I was when I arrived at the bank that day, and Reann was so helpful in calming me down and taking control of the situation.Reann is the best!!
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September 2022 by Elizabeth Taylor
Best customer service around!
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June 2022 by AMW 47
Generally good. They suffer in tech. Horrible with online banking and the app.
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March 2022 by Virginia P
Hometown bank. The only way to go.
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August 2020 by Mary Kay Norus
I have been with Englewood Bank since 2012. I have to say it has been the best banking experience I've ever had. You are treated as a person not a number and the customer service is exceptional! They stopped forged checks from going through because they instantly knew it was not my handwriting! That would have never happened with a Corporate bank. When my debit card was scammed they caught it instantly as well. Stay local, you will not be disappointed.
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May 2020 by Ellyn Nadeau
Terrible customer service
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November 2019 by X Cline
Always great customer service.
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April 2019 by maggie nacey
The best customer service in the world I have never ever gone there and had anyone in a bad mood I highly recommended this local bank for anyone needing a bank no matter what you need help with everyone is super helpful and cares Michelle the manager is above and beyond
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March 2019 by Patricia A. Cote
Yes, I would. They are all very friendly and courteous every time you go in.
