H&R Block is known for its friendly and helpful staff, who make the tax preparation process easier for clients. Many customers appreciate the guidance and support they receive, especially from individual tax professionals like Steve and Al. They express satisfaction with the thoroughness and dedication shown by employees, such as Paula and Kerry Merlen, who address concerns and ensure clarity. While some clients have experienced delays and issues with the process, the resolution offered by staff has improved their experiences. Overall, H&R Block is favored for its knowledgeable team and commitment to making tax season less stressful, with long-term clients returning year after year, trusting their taxes to skilled professionals.
