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November 2023 by Jeff Yates
Fast, efficient and very helpful. The only reason it's not 5 stars is the labor rate is OUTRAGEOUSLY expensive. $1900 for a water pump... $1400 of that was labor.
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October 2023 by Gianna Blaum
Thank you to Tony Bone and John the manager for giving me the opportunity to drive off the lot in a 2023 Volkswagen Taos! Tony is an absolute pleasure to work with and made this process as easy as possible. There was no pressure and executed all of my options to allow me to pick the best one. I recommend Tony to anyone who is in the market for a new vehicle. Thank you!!
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October 2023 by Orlando Hyman
Service was excellent and there was no pushing to purchase any other vehicle accept the one we came for.Eric was our sales person and did an excellent job handling everything we needed. He went over every tiny detail of the vehicle and made sure we were comfortable with accepting it.
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October 2023 by Corey Magee
Looking forward to sharing review across multiple platforms. Number of RED flags. Pay extra for premier warranty & a year later told we owe $400 for a battery. On a vehicle that broke within 30days and not fixed over a year. Sending a customer a bill and not fixing the issue is very frustrating. Especially when it’s clearly documented what is covered. There needs to be more transparency between warranties and service. Sloppy experience and finding myself as the pun of the joke.
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October 2023 by Kristine W
The service adviser was courteous and professional, the visit was pleasant, and I was given an accurate ETA for the service. I appreciated getting back a super clean car and having new key fob batteries installed at the desk. Thank you.
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September 2023 by Jeff Delmonico
Sean the salesman was very knowledgeable about the products and did a great job with working with us on the pricing of the vehicle. It was not a high pressure sales pitch, they worked the numbers and gave me the best price they could and allowed me to think about it overnight. I went back the next day and re-test drove the vehicle and purchased it. Michael was also very helpful with final paperwork and reviewing all the features on the day I picked up the vehicle since Sean was off. The financing was very smooth and again no high pressure to purchase add on coverage, just information to make an educated decision. This was my best vehicle purchasing experience!
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September 2023 by Meschelle Sahli Dolak
Everyone is so friendly and helpful; however, the stand out is definitely IVAN ? He has consistently delivered on his promises, and followed up appropriately on our questions. He's super easy to work with, no high pressure beating like car buying USUALLY is; just an easy-going kind person. We are grateful we met him, he's been a tremendous asset for us VW virgins ?
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September 2023 by Calvin Holder
Ivan the salesman, is an extremely pleasant human, and a true pleasure to work with. After a rocky start, in regards to finance, we were helped by Edwin Benson. Mr. Benson worked diligently to make sure we got the best deal possible. He was extremely helpful, and made us look forward to using this dealership in later years to come.
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September 2023 by George “GI” Ioannides
Caring VW dealership, with a very good service department. Service Advisor #1 checks you in, service advisor #2 listens to your problems, has his mechanics inspect/diagnose the problem, and then advises you on your options. All in a very calm, informative manner. Never pushy, rude, or in a hurry (that’s the worst right?). Politely answers all your questions, even while being interrupted by another person!!!It was a breath of fresh air—REALLY.Worth the drive.
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August 2023 by Justin Cruz
Dealership made me feel welcome and made the car buying experience seamless. No games, or haggling. Kessler was an amazing salesman to work with! Thank you Kessler and Norm Reeves VW for an awesome experience with my first electric car!
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August 2023 by Sandy Russo
I want to tell you that Michael A. was such a great salesman. He took the time and patience to help me and my daughter. I am 86 years old this was my first time buying a car without my husband. Michael treated us with kindness, and respect. We originally went to look at a used car, it was out of my payment price range. Then he searched the lot and said you can get a new car for the same price as the used and it would be in your payment range. So low and behold I was able to afford a new car in my price range. Michael sat with us and waited with us to the end of the sale. I am so happy we had him as our salesman. I wish there more sales people like that in the industry. Thank you Michael A. you were the best.
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August 2023 by Jorge Estrada
BEST service experience I had in a very long time. I drove 1.3 hrs and Will definitely drive it again. Great staff, attentive, everything a Shop should be… I have been training dealers for 20 years. HANDS DOWN one of my best experience! PLEASE, pass this on to my advisor Michael!!!
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August 2023 by Jay Willy
I was driving to the supermarket in my 2023 VW Atlas and suddenly lost all air pressure in front passenger side tire. Pulled into a gas station and called Norm Reeves Volkswagen for last minute appointment. The service department went out of their way to fit me in and discovered a roofing nail in the tire. They replaced the tire and also completed the 10,000 mile service/maintenance while the car was on the rack. I was back on the road in about one hour. Everyone was super friendly, especially the rock n roll service manager! Thanks for your outstanding customer service!
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July 2023 by Dylan Lagerstrom
Awful experience. Took 3 days later than scheduled. Final cost was double of estimated price. Advertised times say they close at 8:00 but they will not tell you the service center closes at 6:00. I was unable to get my car so I showed up 2 hours prior to them opening in the morning and oddly enough I was able to get my car. False advertisement of opening hours and false advertisement of closing hours.
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July 2023 by Inky Doughnut
I wasn’t in a rush and already had a general idea of the service I wanted on my car so everything was process quickly and easily. I was actually surprised when the man who helped me opened the door for me and took my car straight away. Though I am not sure how long it took for the general inspection and oil change that I asked for because I was reading, but I was told exactly what my car needed for the future and I was provided paperwork that explained it. All and all a really nice experience and if I could remember the gentleman’s name who helped me I would say that he deserved a raise.