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November 2023 by Paulie M
Requested an appointment for estimate to replace my 1965 Corvair Monza front windshield twice, 3 weeks from the first request........no answer, follow up, no nothing!!!! Not the way I do or would do business!!!! If you can't handle or do the job at least follow up & advise your potential customer that! Very unprofessional! This review is for the Port Charlotte, Fl store.UPDATE: Received an apology from the "owner" but still no call or follow up!!!! Guess they don't want or need my work or the money!!?At this point I'd give them a negative 5 rating!!! I suggest you find another company to replace your glass!
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November 2023 by christopher romero
They can’t calibrate certain cars windshields. they don’t tell you until you drop it off, knowing all your cars info prior to booking the appointment. They told me my windshield couldn’t be calibrated because of my turbo under the hood, (stock turbo mind you).
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November 2023 by Destiney Carter
I had my windshield replaced due to a crack and I wish that I had my cracked windshield back. My new windshield makes a horrendous buzzing noise when you go above 45 mph and I sent a email a week within getting the windshield changed because the warranty is only 30 days and i never got a response back or anything so now I’m out of warranty stuck with a windshield that wasn’t installed properly. Horrible customer service .
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October 2023 by Christopher R.
Horrible service, you book the appointment ahead of time, give them all your info. Only to have them tell you after you dropped it off that they don't know how to calibrate your car's windshield
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October 2023 by Anthony Kasper
Safelight Port Charlotte provided us with excellent service. Joan was responsive and kept us updated on parts and installation dates. They also handled all the legwork with my insurance provider. Clay the technician was ontime, cordial, professional and a pleasure. Thank you all.
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September 2023 by Tom Strome
In a world of service businesses who have bet on a "go for the throat" business strategy, it was refreshing to see that Safelite has adopted a small profit per customer strategy in favor of MANY more customers. The service was professional, accomodating and quick. No issues, JUST like I like it 09/11/23.
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September 2023 by Ron Watson
We called about a cracked windshield and a tech came to our home the next day. He was fast, professional and did a great job. He was gone in about 45 minutes and our window is perfect! We would give Safelite a 10 if we could.
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August 2023 by Zoltar vanaman
went to the store, had to go home to get insurance info, they gave me a card, told me to call the number on the card when I got home went home, got the info, called the number, no answer, tried again - every 15 min for 3 hours = no answer. Called the 800 # = robot wants my life history, and no matter what option I select from 'her' I just get more questions.
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July 2023 by Jeni Sanchez
thank you Evan for the fast and professional assistance in changing my windshield, and for the rest of the team for being so kind. would recommend this establishment for all repair needs.
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July 2023 by Tom C.
I needed a rear window replacement for my 2022 Ram bighorn pickup. I got three estimates. Safelite gave me the lowest price and I accepted it. But since they were the lowest, I called them to confirm that they knew exactly what needed to be done. When they strongly confirmed that they knew and I explained that their price was lower than both other estimates, they told me that because they were national they could beat other smaller companies. Then two days before they were going to install the window, they sent me a text to say my installation had changed. When I went on the site and checked what changed, I found the price had changed to over two times the amount they quoted. I called them and they said they made a mistake and that was the new price. The price was almost $500.00 more than the next highest price. The manager was belligerent, basically told me to go "f" myself and said he's cancelling the appointment. Nice company if you want to deal with them
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June 2023 by Kyle Perry
Michael was a service technician in the garage and was absolutely amazing! I will continue to use Safelite as long as Michael is there! Truly amazing customer service and craftsmanship.The Port Charlotte office did a great job scheduling the replacing my windshield and fixing a small problem with the rearview mirror.
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June 2023 by Sydney McLaughlin
Came in on a Saturday for service on my RAV4s windshield to get a resin fill on a couple chips I had and was pleasantly surprised by the exceptional customer service! I failed to get our technician name but their ID # is 396. He was ready for us upon arrival, he was quick to assess and very professional! We were in and out in less than 30 minutes! The entire staff worked together flawlessly and I would def recommend for any need in regards to windshield.
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June 2023 by Staci CooperHoffmann
In and done in less than 20 minutes! What a pleasant surprise. The desk clerk was very friendly and knowledgeable. Window tech was equally as impressive. And to top off this awesome experience, our All State Insurance covered it all!
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May 2023 by Yes Kirill
guys make fantastic job! not any delays! appointment on time! and done everything in 1.5 hours. 5 star business!!!
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May 2023 by Jason Goodapple
I've had good experiences in the past, so I use them on two vehicles my car was perfect no problems, my 2013 Nissan frontier truck has blue drip down the dashboard on my media player and things, originally reaching out to their website 1-800 number and the local spot and I think another method I was unable to get anybody to even return my phone call, until I put out a negative Facebook post and the webmaster or whatever sent me a link where I could get attention, they did come out and look at it and said they were going to replace the items however I have not heard anything back or how they plan on doing that, good company, maybe just once bad seed that should I use the drop-off
