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March 2024 by Dave Daniel
I had the following issue but was contacted by the Management and they are giving me 2 months to use my 2 paid sessions. Really appreciated them caring enough to reply and making the matter better. Want to give props to a business that handles negative comments head on instead of hiding or deleting them. Thanks"BEWARE OF MEMBERSHIPS. Was a member for over a year and recently canceled my membership 3 months ago. I had 2 appointments left that I never used and without warning or notification, I was told they expired. I was able to make an appt online while they were still valid with no issues, but when I got there, I was told that they expired and I had to pay full price....AFTER MY MASSAGE, of course, because thats what shady businesses do. Honestly, its an extremely underhanded way of business. Those are 2 appointments that I already paid for and they expired that quick...wow."
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March 2024 by Danielle Corneiller
I used to be a member a couple of years ago in Port Orange & always had phenomenal experiences. The staff was always friendly, on time & professional. I always left feeling extremely relaxed & ready to book my next appointment.However, my most recent experience was awful from start to finish. Firstly, there was an issue with my booking. I booked a 90 minute massage which the location called to reschedule last minute. So, because I couldn’t make another time, I was moved to a 60 minute massage. I arrived 15 minutes early for my new appointment. I was brought back late, and only after the therapist, named Lisa, called back another client and the receptionist went to the back to, I’m assuming, tell Lisa I was waiting, was I brought back. I was put in the couples massage room as if I was an after thought that they had to figure out where to put. The room was not dark nor was there steam as in all of my other massages. Lisa was coughing the entire time & even had dirty towels laid out. Also the table was not as warm as I remembered. Lisa was not familiar with the session I had booked and I had to tell her twice the type of add-on. Once the massage began, she was applying entirely too much pressure. It was not relaxing at all, it actually was very painful. Light pressure was requested in the session I booked as I am on blood thinners and other meds that make me very sensitive & subject to easy bruising. She asked once how the pressure was and I asked for her to lighten up. She very slightly lightened up for maybe 1-2 minutes and then it was right back to extremely painful. I asked again a few minutes later and same thing. She spent 95% of the time on my neck and shoulders making extremely repetitive motions. I have never had a deep tissue massage before but what I described to others I was told sounds like this. I booked a Swedish massage. I also booked the aromatherapy scalp massage add-on. Lisa pressed so hard I started to get a headache and she even pulled my hair, intentionally, multiple times. My hair was also left in a pony tail for the duration of the scalp massage. Previously this was very calming and soothing and my hair was taken down. I left in pain and have been in pain since. Even so much so that it hurt for my neck to touch my pillow and my sleep was effected. This was overall a terrible experience. Only giving 2 stars because of the lady who checked me out being extremely friendly. Otherwise 0 stars.
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January 2024 by Tina Clough
My adopted mom brought me here for my 40th birthday celebration. It was a first-time experience for me. She booked a facial and massage for both of us.Upon entering, we were greeted by the friendly ladies up front. They helped us check in and went over the details of our visit.The facial was first. The young lady talked to me through each step, making me feel comfortable throughout the process. The end result, my face felt like a babies butt. Soft and clean.Second was the massage. Again, they explained the process before starting and listened to our focus areas. The massage was a bit much for me, having sensory processing disorder. They did a great job. I definitely recommend a heating pad on the muscles after, especially if it's your first time.It was welcoming and an overall great experience. I will be back!
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December 2023 by Cheyenne Navarro
Great therapist Abigail. But for the $129 for 45 min isn't great. I used to work at a hand and stone and I know they don't get paid enough. Make sure you tip your therapist well.
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December 2023 by Brook Mark
My facial with Marissa was excellent! She took great care with extractions, and has wonderful touch! Thank you!
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December 2023 by Derik Ortiz
First time at the port orange hand and stone. I booked online told me $69.95 at booking for first time visit at that location which is what I expected get a massage which wasn’t a full hour more like 47 minutes.. They tried charge me $120 first visit at this location. when I got there ended up discounting it after requesting to speak to manager multiple times but a extra $50 not worth the massage even at full retail not as a member. Didn’t say sorry for the inconvenience or the mix up on the website not reflecting the correct pricing instead discounted it and said this will be my last visit meaning I’m not welcome back for not paying full price like it’s my fault... I will be bringing my business to massage envy down the road your service sucks. Don’t recommend this location they try to get over on you when website shows different pricing.
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December 2023 by meagan Lamb
Patrick has been the best that I have found in the area for deep tissue!!! Love his experience
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October 2023 by Laura Metzger
I always have an incredible experience with my massage therapist Lisa. I leave feeling incredibly relaxed and rejuvenated. She’s always attentive to my needs and makes sure I am comfortable throughout the session. I highly recommend her services to anyone in need of a skilled and caring massage therapist. She’s the BEST!
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October 2023 by miJesus007
My massage therapist was amazing. It's like he had a map of exactly where to go and found every tight spot in my back. Usually, it is said it takes more than one session for you to feel relieved from a tight back or a stubborn ache. However, the knots in my back where relieved after that first massage session!
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October 2023 by Skip Cady
Nice place. My hour massage lasted 45 minutes from walk back to out the door. Other than that, everything was great.
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October 2023 by Rebecca Kimbel
We've been members for over a year. My bf and I visited the Port Orange location for the 1st time this week. From scheduling our appointments to exiting it was an awesome experience!! Great customer service. Our therapist was Marissa. She was absolutely amazing!! I went right from my massage to a facial without having to get dressed and change rooms. My microdermabrasion treatment showed excellent results. I can't wait for my next visit with Marissa!!
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September 2023 by Sarah Chesser-Comella
I have had great massages here so far. I like deep tissue and a hard massage (like you can't hurt me) and there is a women named Lisa that is amazing.
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August 2023 by Alex
Extremely poor customer service skills from front desk and manager. It’s frustrating when a business like this just tries to upsell memberships and don’t communicate policy changes to customers. Latoina I believe was the girls name but didn’t catch managers name on duty.
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August 2023 by Sandy Yanes
Wow. I am a rollerblader and Robert hit places in my feet that No one ever has. I highly recommend him. Very professional, I only wish I had more time. A very pleasant experience with Robert.
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August 2023 by Shar
Very peaceful and pleasant atmosphere. The massage therapist Dom was amazing and attentively listened to my needs and executed them. Great massage and friendly front staff!
