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October 2023 by Barbara Ann
Absolutely horrendous. Storage Rentals of America recently bought the place from Outer Space Storage. While it was still Outer Space, I was promised that my unit’s door was going to be fixed. It was not fixed and then it was sold. Rent went up just slightly and I’ve gained absolutely nothing from it. I am never able to reach a human being on-site - I only get their call center and then someone local calls you days later if you’re lucky. It took me several phone calls and a “case escalation” from the call center to have someone reach out about the door. All the while, I couldn’t open it to access my things. When a girl finally did reach out we went to my unit together. She asked to keep my key and said it would be a quick and easy fix. I gave her my key and waited to hear back. Seeing as customer service was thus far atrocious and I had some things pop up in my life, I let about a month or so pass by without hearing from anyone. That’s a long time to have my key and not call me to say it’s been fixed. I have a second key and decided to go back today. The door looks exactly the same! I called and yet again had the “pleasure” of speaking with the call center. And yes, I call during business hours and still can’t get someone. I brought someone stronger than me to move the latch so the broken door would open and I have started to remove my things. No one should ever feel like their unit and key are being held hostage with zero communication.Another aggravation since the change of ownership which I expressed when sharing my key is that one day that I came to attempt to access my unit (still wouldn’t open), the gate was wide open. What’s the point of codes then?When I called today to end my contract at 9:15am on a Monday, I got the call center again. I asked why communication is so poor seeing as it was never an issue before the company change. She said “oh it’s common to not be able to reach people on property they always busy taking off locks”. What? I never see a soul walking around doing anything and there certainly aren’t enough units for them to be “taking off locks” all day, but ok.
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August 2023 by Judy
Michael was very pleasant from the moment I arrived at the property. We took a short golf cart ride to the climate controlled building. The entire building is locked and each customer gets a secure code. I got a 10 x 10 unit, the lock and key was provided with the unit, and I even got a little extra space free the way it was set up. Competitive pricing for the area.
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July 2023 by Roger Kleemichen
The story of a mom and pop business getting swallowed by big corporations.I had my stuff here at Outer space storage for years.Sent my last payment just as they transitioned so the new profit machine could not process it and proceeded to harass me with emails and text messages.I stopped in and paid cash.Now they sent me a notice that the rent will go up another $10.When I expressed my distain for being harassed they didn't seem to care (business as usual I guess).Also they will force you to get insurance and if you don't they will add it to your account.
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June 2023 by Lorraine Thomas
Clean and secure place to put your items you want to store.
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June 2023 by Fanny
Best customer service!!!! Thank you Michael!
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June 2023 by Samantha Slagoski
Michael is very friendly and very helpful!
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January 2023 by jonathan
They worked with me and have been very helpful when needed.
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December 2022 by anthony bonfim
Good peoples kinda expensive, seems all storage is thought. Just found cheaper at half cost .
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November 2022 by Vicki A.
I am so impressed with their customer service, always polite, clean units, a little older facility, but clean and manicured. I was shown the unit I was to rent before signing anything, told rates and penalties up front, no surprises! Not had any problems.
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September 2022 by Bruce Berger
I searched long and hard to find the best rates in storage. You can save a lot of time by stopping your search here.And just by luck, staff is very pleasant and easy to work with.5 stars all day.
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September 2022 by Big Ed
Good prices and very helpful staff
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June 2022 by Lilly
I had my stuff here for a few years. During that time they hit into my unit, had to replace wall, broke stuff, and had access to my unit while it was damaged and for a month later with their own lock; til I could get someone to put a new one on it. When I closed out my unit tons of stuff was missing or broken. Almost everything was moldy, dirty as hell, and covered in rodent droppings. Would not recommend this place nor would I ever use it again. Ended up wasting tons of money because whatever was still in the unit was damaged and had to be thrown out. Spend more money and go else where.
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April 2022 by Brian H.
Great to be back. Went to a mini storage in Hudson and someone stole my battery and cables from my RV. I feel much safer at outer space storage. Vikki is a gem I called her in the morning and by 7pm my RV was afe and sound. Thanks guys!
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April 2022 by Jesse Darnell
Solid spot. Stays dry
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November 2021 by Valencia P.
Went to pick up a sale item off Facebook and seller said he would let me in. The gate opened and I drove around looking for the unit. Found it. The seller showed me the item when the bitchy woman came up ranting and raving I had followed someone in and wasn't suppose to be in there without the seller being with me. I DID NOT follow someone in and she argued with me about that and was totally unprofessional and bitchy. What she did was totally unnecessary and not the way it should have been handled. She needs a class in professionalism and how to handle customers. If I was the owner she would be fired. She should spend more time getting the trash picked up from around the place. Maybe that is why she didn't like me driving around because I saw what a garbage dump it was. I would NEVER rent space in there. It is definitely from outer space. Dirty Worst then Poor Customer Service Bitchy Complaining Unreasonable Confrontational Unprofessional
