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July 2023 by Juliana Spring
This U-Haul location has it together! Had my u box dropped off here, it came 7 days early!! They put it inside their unloading area where I had so many days to unload it. It was so simple to use one of the many carts they had available to take my personal belongings from the U box directly to my storage unit or my car. The building was very clean, well lit, easily accessible right up to the front door, never had problems with enough parking, and in 1.5 years the elevator to the second floor was down for a few days. I can't say enough about the efficiency, accessibility, and ease of using this U-Haul had been in a moving and storage transition.
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January 2021 by thomine beverly
When I reserved my U-Haul online I was given the option to check-in online so I can use my phone and it would be quicker. Online I was also given the option of the "Collision Damage Waiver Responsible for only the low $150 deductible - Be Protected! for the price of $10.00 or the Immediately upon return reimburse U-Haul for damage. Charges may include but are not limited to vehicle replacement, loss of use, and other administrative fees." When I went to pick up my van from The U-Haul Neighborhood Dealer Located at 8728 U.S. 19 in Port Richey Fl. I was asked to register again and was told I had to pay the $10.00 fee for the protection. I was forced to do it or not get the van. I was told that if I rent the truck or the van for $19.95 I must pay the extra $10.00 fee but if I get any other truck for $29.99 I do not have to pay it. I felt scammed and pressured because they knew I needed the Van, I took off work for the move and arranged others to assist so I was in a bind. That was so wrong that you are forced to still pay an extra $10.00 that comes up online and in their store as optional.
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September 2020 by Shelby Baker
I had first went to Budget Truck Rental since it was a few cents cheaper per mile, but had a HORRIBLE experience. I left empty-handed and very frustrated. I headed to this U-haul and was shocked at how much more friendly and helpful they were. I happily bought more moving products from them and will be back in November when we move. This is going to be my go-to moving truck place.
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August 2020 by Barbara Rivera
I was at the wrong uhaul n sales still took the time to help me get what I needed was out the lot with a u haul in no time.
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August 2019 by Glenn Klingensmith
great location, helpful nice facility
