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November 2023 by Lucinda anderson (Kitty-Chan)
Emerald was friendly and had great communication. She explained the whole process and let me know what they would be doing. My nintendo switch the rails were not working with the joycons. I had constant communication through the repair process. It was fantastic. She did a great job.
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November 2023 by Madame Queen
Emerald kept me from a COMPLETE nervous breakdown!!! My Samsung Galaxy s8 had gone to a TOTAL black screen...the phone charged up (after going to a 0% charge which I just NEVER do!) & I could make & receive calls using the Bluetooth on my car but ABSOLUTELY NO screen access!!! I was HYSTERICAL to say the least...my phone is my link to the world. I went to my Carrier (Boost Mobile) but they were unable to access the screen. Fortunately, Valerie @ their Holiday Florida store advised me to give your company a try. I'm SO glad that she did. Emerald was VERY reassuring and knowledgeable. She was polite and professional AND she successfully resolved my blacked out cellphone screen issue. A new cellphone is in my near future but at least my current cellphone is working for now. UBREAKITIFIXIT & EMERALD the Wonder Woman are now on my prayer list...God Bless You ALL!!!Gratefully--Lee Sandberg
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November 2023 by Carmine Bell
My 4-year-old phone needed a new battery. Service was courteous and timely. However, the receipt included "Condition Notes" which do not seem applicable to my phone. The store rep. did not call my attention to these notes at time of device pickup. I plan to call or visit the store again to question the "Condition Notes."
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November 2023 by disney4lf
I have had such a wonderful experience in this place. Was able to fix my screen by the end of the day and Daniel was amazing. His communication was very good to me and the manager and him communicate well as well. Very detailed on what's going on and how things work. Point being phone fixed rest is ordered and will be fixed later will give them my business anytime. Thank you so much
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November 2023 by Classy Lady
Daniel and Emma were both amazing! Dropped off my cracked screen 10:30 today. Was fixed in less then two hours. And that was with them going to get q part in Palm Harbor. They are both very helpful, caring, and quick. While it is not cheap to get your phone fixed, you can get it done quick and right. Thank you so much. If I ever need you again, I will be back. Amazing store and customer service.
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November 2023 by Greg Hagan
Daniel was great. Very good experience. Answered all my questions professionally and was on time with my fix. Hope to not have to come back but definitely will if I have more issues. Thank you
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November 2023 by Ciera O
Out of this world customer service! Kyle went above and beyond for us. He saved us over $300 on my screen replacement and brought a smile to my families face! His hilarious wittiness and depth of knowledge/experience made for such an enjoyable time. Emerald was another employee that was super awesome and sweet! When we picked the phone up, we were assisted by Daniel. He added to our experience by being just as helpful and personable! He gave tons of great suggestions on phone cases within my budget. Even wrote out a list of brands for me when I didn't find what I wanted at this location. This place is FAST, helpful, and kind of fun lol. ? P.S. We think Kyle deserves a cool monocle for inspecting phones!
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November 2023 by Lloyd Agraviador
Staff was very informative. Kyle was gracious enough to even alleviate any concerns I had especially with price for a screen replacement by offering several options that he thought would be best. Service was fast, I got my phone back within 3 hours or less.
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October 2023 by Alise Hart B.
I hope zero stars work. I bright my child's iPad to be fixed. They broke it worse than it was and are telling me it's no charge.
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September 2023 by David Snyder
I am extremely happy with the service I received. I worked with Daniel and he was fantastic! He explained what needed to be explained and answered all my questions. The repair (iPad screen replacement) was done quickly, and they promptly informed the device was ready to be picked up. It was a positive experience from beginning to end.
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August 2023 by Bonnie Pena
If I could give the technician Emerald a score of 100 I would. She was not only knowledgeable but so extremely pleasant and caring. In the time I was there did she not only help me with great patience and kindness, but who ever walked in while I was there she greeted them and apologized for any wait they might incur. We need more people like her in this world. You are very lucky to have her.
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August 2023 by Tory Castle
I came right in and was greeted by Emerald who immediately took care of me. They were timely, professional, knowledgeable and absolutely great! I would highly recommend them and will definitely be coming back with anything else I need in the future!
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July 2023 by Olivia Burnsed
I must say , first time using this company and CUSTOMER SERVICE IS TOP NOTCH. Literally like i wish they got a bonus or something based on these reviews because everyone in that store was so great. The repair was fast and seamless and i couldn’t have been happier! THANK YOU!! You have a forever customer after today!
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July 2023 by Donna Cocuzza
First of all, don't even try calling them... they never answer their phone. and then they flat out lied to me and said they called and emailed me when my daughter's phone was fixed and that never happened. My daughter a teenager she was watching my phone like a hawk waiting for notification that her phone was ready she would NEVER have missed a phone call, text message or email. Then they forced me to fix the back of her phone which had a hairline crack that happened almost a year ago when she had previously broke the phone. They did not make us fix the back the last time and now all of a sudden we have to fix it. It's my phone.. I paid for it.. I should be able to fix what I want. They just want to weasel more money out of you.
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July 2023 by Michelle Patterson
Daniel the technician was very professional and honest!! He was able to restore most of my photos from my badly damaged iPhone! Precious memories of mine saved by his patience and knowledge for sure! I would highly recommend this place to anyone looking for competent and friendly service!!
