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December 2023 by Mike Strother
I hate to leave bad reviews but when it is warranted I will do so. First, I have a service dog...a REAL one. She doesnt require a leash because it could pose a danger of tripping me. She walks on my left side and stays there at all times...They wanted to argue with me that service dogs are required to be on a leash eveen though she was right on my left and stayed there perfectly obedient. I left.The next time I came in i explained i recenty moved here and needed a regular pharmacy. I had a scrip for a medicsl supply. They said that i couldnt buy it from them and they would not order it...i would have to drive ab hour to east point to get it. Sgain i asked them to order it i didnt care if it took e few days...thre answer was no.I took my business to the other pharmacy in PSJ. They ordered it for me and got it the next day. Needless to say the other pharmacy now has my business and they complimented me on how well behaved my service dog is...stay away from this CVS theres a WAY better choice just down the street.
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December 2023 by Crystal Klein
Absolute WORST customer service. A lady was extremely rude on Friday to my husband when trying to get a prescription transferred and got very angry when he asked for an approximate time. And today spoke to a pharmacist and when asked “pharmacist, can I help you” he didn’t bother to listen whatsoever to what I was saying. RUDELY acted like I was making no sense when he didn’t bother to listen at all! I’m trying to get prescriptions covered for my elderly grandmother and instead I’m getting a horrible attitude from someone whose job is supposed to be to help people. There are a lot of sick, depressed people with anxiety that need their meds and shouldn’t have to deal with such right out MEANNESS!! Well karma will get then. I know people probably don’t have very many options in town but I I’m praying corporate reads this and gives these. Workers additional training how to be a tad bit better to their customers
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October 2023 by Katee Earnest
Absolutely the nastiest attitudes. I pulled into the drive thru after an ER visit for my 6yr old and all I asked was did they receive the script from the ER. It was not just one employee, it was two different women. One that greeted me via the phone, had a nasty attitude and then the one that came to see what my need was as well had a nasty attitude. They literally hung up the phone before I was even able to get the words thank you out of my mouth! I will never go back, but they probably don't care. I think CVS corporate needs to look into the pharmacy customer service judging by some of these other reviews.
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August 2023 by clair raabe
Wish I could post a negative star. THE WORST ever. Shockingly horrid pharmacy. Had no idea this goes on in America. Run!!!
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June 2023 by Whitney Land
This is quite possibly the worst pharmacy I’ve ever had to deal with. Every single person working was rude. The male pharmacist LITERALLY huffed OUT LOUD every single time he got off the phone. They didn’t want to work with us at all. I had to call Publix (the best pharmacies in the nation) and ask them to help us. THEY are the ones who got it done and got me my son’s asthma medication. Please, drive an hour away to the Publix. I promise you x1000 it’s worth the extra drive.
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June 2023 by Suzanne Carr
This drug store customer service within the pharmacy is abhorrent at best. The phones will not be answered, so don't try. Be ready to wait hours for your script to be filled while the members behind the counter stand around and talk abt their upcoming personal plans, who did what on tv shows and should one get their hair dyed. There are other pharmacies, so keep going.
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May 2023 by Leslie Nelson
Son was seen in emergency room in the evening. Waited until 11am to pick up meds that had been called in. Was told prescription wasn’t ready and to come back later. I guess orders directly from the hospital aren’t a priority? Apparently they’re 3 days behind and can’t catch up? That’s what another employee told me. Counter rep wasn’t pleasant either. I don’t know what’s going on there but after being in multiple CVS stores in several different states- this isn’t typical.
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March 2023 by Ann Vang
I was on vacation and my husband got Covid. We needed to pick up a few Covid tests and I never got a call or text to pick it up. Like every other 1 star review said the Pharmacy employees are rude. They act like we cannot hear their conversations.
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February 2023 by Beth Hammerstone
I am in a boot and can’t drive. Spent over two hours on hold throughout the day and never spoke with pharmacists. Need more help
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February 2023 by Ray Roberts
Great to have a large CVS here vers having to drive 40mins. Great selection of stuff and staff is always nice
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February 2023 by Drew Bryan
Terrible service. They don’t care about their customers at all and are in no rush to fill medicines.
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December 2022 by YourBiggest Fan
It’s the holidays. We are having surges in viruses and overall cranky people. I get it. However, the lady at the counter in your pharmacy is rude and ratchet. I literally watched her roll her eyes at multiple customers and respond in a recognizable annoyance. Lady, if you don’t like your job or this particular type of clientele (elderly Caucasian) then kindly go elsewhere. We were there today around 3pm and the line was long. But her stank attitude made it so much worse.
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November 2022 by Martha Armendariz
I called costumer service to ask about baby formula because there’s been shortage. They spoke to me disrespectfully.. He told me that they have baby formula but I’ll have to come in store to see what kind of baby formula they have. I’m in Panama City and I’ve been calling many store but none have the baby formula that my baby is comfortable with so I called the store hoping that they had it but I was just met with a disrespectful employee. I wanted to make sure they had the kinda of formula I was looking for so I wouldn’t have to drive around like crazy. Also the gas prices are high so I didn’t want to just waste gas to go to a place that didn’t have what I was looking for. That’s a reason why costumer service exists so they can help the costumer… not to treat them disrespectfully. Thank you
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November 2022 by Kassidy Issa
The ABSOLUTE WORST pharmacy I have ever dealt with! I would give negative stars and recommend anybody considering this pharmacy to save yourself the headache and stress and just go elsewhere. First I called on Tuesday to have my prescription transferred from a Meijer pharmacy. The lady that answered already sounded like I was a bother but took all my information and the pharmacy information and told me it would take 24hrs. So I didn't hear anything all day Wednesday and called first thing on Thursday morning as I needed the prescription this day since I have an early flight Friday morning. When I call Thursday morning the guy that answered said there was no information about a transfer and so I had to give him all the information again. He says he will get right on it. So I call after an hour to double check. Now a different person answers again. Asks for all my information AGAIN and tells me it will be ready at 5:30. Which seems quite a long time for a birth control prescription that is already pre packaged! I wait until after the time and start heading there which is an hour away so I decide to call on my way to make sure it's ready. I wait on hold for over 30 minutes and no answer so I just decide to keep going at this point and hope they have it ready. I get there shortly before closing since I did not realize they were on a different time zone from where I was staying. ( Not from Florida) the guy tells me the price and I give him my insurance card. He tells me I can come back tomorrow if I want to use my insurance because they are about to close and he didn't want to put my insurance info in the computer. Since that wasn't possible for me and I explained that he did not care and told me I would have to pay. So I paid out of pocket for a prescription that should've been completely covered by insurance all because this pharmacy couldn't just get it right the very first time I called and the workers all seem like they don't want to be there.
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November 2022 by Lisa Mcclary
Sitting in drive thru pharmacy for litterly 10 minutes no acknowledgement and every time somebody walks past the window they pretend like they don't see me very poor service