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March 2024 by C S
Ms. Sabine and her team are meticulous, caring, professional, detail-oriented, time-conscious, adaptable, efficient and kind. Thank you for a wonderful experience. 5stars/5stars. Bravo!
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February 2024 by Vealosaurus
Car smelled of marijuana and service was abysmally slow.
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February 2024 by Ali Hector
Stellar customer service! Thank you Sabine, for handling an overwhelming, steady flow of customers on multiple servers, like a true professional! I would recommend your services without question, a refreshing calm, controlled management skill so often missing in customer service. Thank you ?
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February 2024 by Charles Minzey
stay far away from this place. Placed reservations online and in the order it says we can use debit for a fee, got a 30 minute ride to the location to be told at the counter that my debit isn’t good enough, that I need a different debit or a major credit card. If I could give 0 star, I would.
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January 2024 by Jorry Abraham
I rent very often from this location, I’ve always had a great experience renting from there thanks to Sabine and her staff.
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December 2023 by Jamarlin Huntley
Never knew you had to bring a bill to get a rental ?
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December 2023 by Miss Jazzy
Amazing staff and Manager
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December 2023 by Tatiana Chang
I had an awesome experience here! The staff was very friendly and quick to get me in and out in my vehicle! You guys rock!!!!!! I'll be back!
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October 2023 by Dex Jam
I needed a last minute rental and everyone was very helpful to get me the right car that i needed. The car was clean and ready to go.I was very happy with the overall service i received. The jeep gladiator was fun to drive.
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August 2023 by John in PSL
Never enough help at the counter.... cars never ready for pickup.Excuse of the day... the computer is slow. Then... the car needs cleaning.How long does it take to pick up a car Avis? 45 min? 1 hour?
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May 2023 by Nick D.
I'm giving this review as a total customer nightmare where you do NOT get what you pay for....However there is One Great person at this location and her name is Sabine who is spot on and caring!! if not for her I would never go back to this location at 8617 us 1 in Port Dr Lucie !! thank you Sabine hopefully you can teach the others your great customer skill set
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May 2023 by don anderson
Vehicle picked up from PBIInspect your vehicle closely prior to driving off. It may be an inconvenience but reject a vehicle that does not meet your standard. I apologize for the low rating but safety should be your first concern and PBI is lackingMake my reservation for vehicle at Avis. Arrived early at 10am and to my surprise no one approached me to see why I was on station for approximately 2 hours sitting on the bench. I reserved a pickup truck and after two hours was told we don't have any. Was directed to an Explorer. Inspected the vehicle and the normal scratches around the door handle and frame. Didn't notice the cracked windshield until I pulled away. Called customer service three times and allegedly it was recorded but refuse to send me an email noting my call or the crack windshield. The vehicle has 57k miles and it drives like a vehicle with high mileage. I have been a Preferred member for a long time but this is the safety of my family.
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May 2023 by O B.
Went there to pick up a car, it wasn't ready I had to take it not washed, but inside was OK. I was coming back the next day about the same time so I explained it and asked for a dropped off box, they didn't have any, the guy told me they will be closes because it's weekend, but bring back early Monday, (he was nice) I did, but only to run into the nastiest manager a black lady and I'm black so nothin racial. They charged me for a extra day, so I explained and asked her to call the guy so he can explain, she said she doesn't work for me so I can tell her what to do, I wasn't telling you lady, I was asking you. She was so rude, she needs to be fire! I hate seeing people lose their jobs, but customer service is not for her. I had to call Budget, the first person I spoke to was just as mean, but then I got the nicest person who was so polite and returned the fees for me. I always rented from Budget because I travel a lot, but this was the first bad experience I had and it was my first and last time at this location.
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March 2023 by Dean W.
So we got to the airport very late and instead of getting the SUV we had rented 3 months prior we got a suburban. A beautiful vehicle, but not the easiest thing to park.So we called the Avis Port St Lucie Avis the next day. Sabin (sp) was exceptional on the phone and delivered an SUV when we arrived. Kudos to Avis for having such a pleasant person working in what is probably a really tough business to please people. A+ Sabin
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March 2023 by Pat White
Although it’s secretly located, it’s pretty busy. The service is pretty good. They appear to work with a skeleton crew. Nonetheless, they are pretty fast and friendly. It appears they reach beyond their means to satisfy their customers. I would recommend this place but be patient sometimes there’s a line.
