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December 2023 by Bonnie C.
We got the BEST service at Floor and Decor in Tradition from their Designer, Linda Pittman!! We were in a panic to get our floor tiles delivered because our contractor never gave us the square footage for our rooms till the last minute! Install was supposed to be in two days!! It was clear from the start that Linda would solve our problem for us. Not only did she get our tile ordered along with grout and schluters and filler, but she made sure we got the color of tile that would match the best for our floor and shower. We left feeling great, with samples to do paint matching and a schedule for delivery in 2 days! Right on time. She is talented and is a great designer with advice that we trusted. Thank you, Linda Pittman and Floor and Decor !! You made our day!!!
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November 2023 by Debbi (DEBBI)
Bravo Zulu to Carlos Reyes!! (at: Floor & Decor, Gatlin Blvd, PSL)I was so overwhelmed, in near panic walking through the store when Carlos Reyes approached me and asked me if I needed any help. 15 minutes later I was at the register heading out the door. He made this experience, that I thought was going to be hours and hours of aggravation, extremely pleasant. His warm smile, positive, laid-back attitude and vast product knowledge is a clear example of what a customer service agent should strive to attain.Thank you so much Carlos for all your help!!We LOVE the tile (and I don't have to worry that my Mom will slip and get hurt in the bathroom thanks to your redirection).Very truly yours,Debora StamperPS: My only suggestion to the company would be to offer a Retiree Military Discount to those who served our country with distinction and honor.
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November 2023 by Stephen
Where do I even start.There must be no management or leadership in this place.I walk in at 643pm on a Saturday.I never was in this store so no idea it closed at 7.4 angry women threatened me as I was walking in.Declaring I had to be out in 15 minutes.Watch the cameras.No greeting.No welcome.I asked one question and they all put their heads down.An answer would subtract from the fifteen minutes.Then I wandered through the metropolis of tile, too angry to take in the selection.Then a brave soul trailed me...like I was going to pick up giant tiles and steal them.SuggestionClean house.I can gladly list companies with 200 locations, that are shuttered.Place is a joke.Don't have some intern give me an 800 number.You failed in employee training and customer appreciation.I was looked at as an inconvenience so they could race home..
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November 2023 by Steve O.
Linda Pittman was outstanding.she took the time to walk with us and provided a number of great options for our upcoming bathroom renovation.My wife and I would recommend her to anyone looking for ideas and design recommendations.thank you
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November 2023 by Lisa Parker
Emanuel who worked on the floor was extremely helpful and knowledgeable. He pushed my car because my right hand is in the cast and even assisted me to the car.5 stars for him please
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October 2023 by Steph T.
You can never find someone in the store willing to help you. Once you do, it takes 30+ minutes for them to find what you're looking for. Front desk/phone is just as bad. I have been trying to get through for over an hour and no one answers the phone.
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September 2023 by Fred B.
Carlos Reyes was supper helpful, designing my bathroom. 10 out of 10 highly recommend .
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September 2023 by esperanza wegman
We were so happy with the customer service and advice from Linda, she came over when she noticed that we were having a difficult time deciding what to buy. Thank God she did because we were ready to leave. But with her expertise and patience we got what we needed. Will be back to purchase the rest. Thank you so very much Linda.
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September 2023 by Juan Campos
Wesley was great. Even when other store employees gave us a hard time about getting out merchandise. Need more employees like him.
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September 2023 by Vanessa Rowe
Jean in designs was outstanding. She helped me so much and went out of her way to ensure everything I picked was what I wanted. She is a genuine asset to this company because she is one of a kind. Thank you for being so patient and kind
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August 2023 by Cory G
GREAT customer service. Wes was super helpful and friendly with processing our purchases, returns and more purchases. Luis in scheduling was wonderful with assisting with deliveries. Had a few hiccups with the orders but the customer service made up for it. 5 stars.
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August 2023 by Michael Franchek
Products and Prices are excellent. However, Policies and Management are terrible. I spent over $10k last month at this location and Mary (manager) was not helpful at all. I returned on 3-4 occasions with no hassle. at the end of project, I went to return 9'sheets of mosaic. Mary told me that if it was bought in case pack (11 sheets) it had to net returned in case pack. Legally, the store never informed me of policy so it's not valid..... So, i bought 2 sheets.. walked outside and walked back in to return case. There were other issues regarding pulling inventory. My project came out great, unfortunately the store's "sales prevention" policies will drive me elsewhere.
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August 2023 by Miss Trice
Nice place. We were asked once if we needed help. People were friendly. They have a large variety of everything. I was looking for vinyl flooring. They have many different price ranges. Bring your note book ?. At the end of the day, not a 100% I’m going to buy from Floor & Decor, cause I did see a few at other places in my price range. I do feel like you can’t go wrong by going here. It was a good experience for me concerning the project I have going on. I also like how they show you a picture of what the product looks like in a home. I needed that visual. It helped me a lot.
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August 2023 by Heather Gelety
Today we went to purchase flooring for our home. The store had a great selection and good prices, however their customer service floor associates leave a lot to be desired. My husband and I were loading our flooring and multiple associates walked by and said nothing. When we tried to get one to answer a few questions we had, I had to search for one and he said he was busy and apparently so were all other associates, but he would send someone over. After about 20 minutes waiting we left. As we were rounding the corner 2 of the associates including the one who said he was helping a customer were just standing around talking to each other. I don’t have a problem with having to load my own purchase, but it would have been nice to have my questions answered as I am not a flooring expert. Very disappointed.
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June 2023 by Steven Perez
BEWARE OF MARY! She had an unwillingness and strong passive aggressive attitude the entire time as if she didn’t want to answer any questions nor be there to do her job. I have purchased several times from Floor and Decor however this time Mary tried to up-charge me for THE SAME flooring that was listed on there website for much less. Not only that but we went to another location in West Palm who said they honor there online prices and I had someone else at this Port Saint Lucie location ready to check us out with the online pricing however we unfortunately kept looking a bit longer for more options and then had Mary aimlessly attend us after.BESIDES HER RUDE AND UNFRIENDLY ATTITUDE THIS IS FALSE ADVERTISING AND TERRIBLE SERVICE!! IF I WAS THE CEO I WOULD PAY REAL GOOD ATTENTION TO THESE REVIEWS AND CUSTOMERS! SHE IS DESTROYING YOUR BUSINESS AND REPUTATION