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March 2024 by Leon Long
Great service. Thanks for the extra effort, if I could give you 6 stars I would!
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February 2024 by Edward Esquivel
I am happy the way I attended and they helped me find the exact item I wanted thank you very much
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February 2024 by Mitz Syler
Elena and Dulce are incredible and helped us pick the perfect ring
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February 2024 by Amanda Salazar
****UPDATE: Notice how Kay's response was "We apologize that your ring did not fit", instead of, we apologize for giving you the wrong sized ring!!! No accountability for their error, and no please reach out to us at, and provide a number to call to indicate true interest or concern. Unreal! *****2 stars because some of the employees are very nice, but, the operation not good! My husband and I ordered a ring for me, and they measured my finger themselves since I wanted it for my middle finger. They said I was 9 1/2, so tell me why the ring I got was 9 1/4!?! I didn't fit my finger so I ask them what size they ordered and they said 9 1/2. I asked them to measure the ring they gave me. It was 9 1/4 per their measurments! So why?!?! The young woman standing in front of me said, well typically even if just off a quarter size you can wear it. Uhmmmm NO, it does NOT fit as they witnessed when i tried it on. I don't want it on another finger, we ordered it for my middle finger. Plus its too big on my other fingers! So because they dont believe their eyes they measure me again at 9 1/4, which yet again, didnt fit, then they measured me at 9 1/2, perfect fit! Sooo what I got from this was that they knew it was the wrong size but figured it could fit so just let it ride! Not quality care there, poor professionalism and bad for reputation of not caring enough to do the right thing from the beginning. I have been waiting since January 1, 2024 to get my ring!!!! Today is January 19, 2024 and I call the store and am told maybe mid to end of next week! First and last time, and I will make sure my friends know!
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February 2024 by Kisten Hahn
Monica was AMAZING! So sweet and got me in and out of the store in no time with new earring backs! I love Kay jewelers and Monica!
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January 2024 by Jessica Gonzalez
Ellen is so patient with me she is my go to any time. She is pleasant and professional. Thank you!
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January 2024 by Jeff Mariner
Always fix my jewelry really good
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January 2024 by Maria Pierce
Ellen was very kind. She was extremely knowledgeable which helped me make the right choice. I’m going home with a beautiful ring at a great price
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December 2023 by paige lindsell
I had such a great experience with Jade!! She’s wonderful! Best customer service, very accommodating and went above and beyond to help me choose the perfect gift. Thanks so much !! I’ll definitely be returning!
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December 2023 by Alexandra Hatfield
Felt like I was being rushed and not taken seriously. I wanted to look at engagement rings to determine size, style, and color. Jade seemed only interested in showing me natural diamonds, and when I asked to see the labs in comparison, she pointed at the case. I said I liked those better. She told me to tell my boyfriend to come back and ask for "single solitaire lab grown" and sent me on my way. She didnt direct me to different styles and quickly abandon me to help another customer (who was already being helped, mind you). Sad, because though you werent making the sale on me at that moment, had you taken the time with me to allow me to see what I liked, you would have the sale when my bf came back in to purchase what I like. Now I will specifically tell him not to get it from here. No kisses will begin with Kay over here. Looking like our kisses will begin with Jays down the road, who offered to take the time with me to explore what I like and all the options, before one of the most important moments of my life.
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December 2023 by Randy Parker
Beautiful store..very kind and professional staff..I will shop at this location in the future...
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December 2023 by Valentina Liscio
Kay Jewelers was an amazing experience. All the ladies in the store were very nice and attentive. My son needed his watch sized and they were so happy to help him with his very first watch. Thank you Kay Jewelers! We will be back.
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October 2023 by Madison M
Very helpful crew at PSL West! Untangled my necklace for me and I didn’t have to wait long :)
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October 2023 by Marcus Sutherland
I love KAY Jewelers, I’ve been coming here for about 25 years and it’s been a pleasure shopping with KAY Jewelers and their employees. They are very helpful and knowledgeable.
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October 2023 by MayoTv Tv
Went in to look at in engagement ring and wedding band ended up working with Dulce and she was the absolute best from the time I spent looking. To the time I spent purchasing. She was amazing very helpful and 10/10 customer service and smile. Thank you especially to Dulce for making the experience enjoyable and thank you for your hospitality I recommend everyone who’s needing any jewelry néeds to go see my girl Dulce she’s amazing and so is the store and staff❤️
