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January 2024 by Brandon
They claimed that my laptop was physically damaged, as to why they would not fix an internal issue with it. I had a couple of tiny scratches on my laptop, nothing major and by no means would it have damaged any internal parts.When they told me this, I went to go pick up my property which they refused to fix, and I was returned my laptop in parts, not in the original condition it came in from. After having to manually put everything back together, I was also missing multiple screws. Needless to say, I fixed it myself and there were no issues from physical damage, just a faulty motherboard.Along with this I received horrible customer support from mean staff including the manager named Luis I believe. DO NOT SHOP HERE!! Horrible place that rips people off, doesn't follow warranty guidelines, and rude unhelpful staff.
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January 2024 by Christina Schamp
Excellent
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November 2023 by Derek Phillips
Went to rent a couch they had in stock, when it was delivered after 10 min we noticed roaches about 5 of them coming out of the bottom so we had them come get it! It took them over a week to get pest control here and now it has been well over a month and still no couch, now they are telling me it will be another 2 weeks before my couch is here! horrible service!
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June 2023 by Tony Major
Luis and his crew are the ultimate professionals. I had ab issue with a love seat and Luis went above and beyond to make it right. Great customer service ?
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January 2023 by Maria Stember
Thank you Calvin! You helped us out from beginning through the end, I highly recommend this store your professionalism is outstanding.
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October 2022 by Jasmine Stewart
Even if you’re a day late. They show up to your house and call you 100 times. Never again
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September 2022 by Kara Bolenbaugh
If you wanna waste your time and money this is the place for you. The “manager” Kelvin couldn’t care less about the customers and runs the place like he owns the furniture. He makes it seem like he doesn’t want you to buy anything he should not be dealing with customers i was very surprised when he said he was the manager? Online it says same day delivery but when asking about it he says you’re demanding it to be brought today. This place has the most inconsiderate people working for it don’t waste your time here go to the Stuart rent a center where they actually care about their customers ?
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September 2022 by lileny mercado
I would give this place a 0 rating if I could, the man Calvin is so rude. His attitude is HORRIBLE. & we will not be going there Ever again to purchase anything! ??
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February 2022 by Danielle Peltier
We had a washer and dryer for about 22 months. My daughter went on maternity leave and I had lost my job. But what's $32 or whatever amount a week. It was the fact, and I live in a community, no call. However, I come outside my garage, and some man comes up to my garage starts asking me who I am and that we are 32/34 days behind on payment.Which I did not know only because it was withdrawn from my daughter's acct. I'm shocked at how the communication started and how his head movement was when he was here. I said you can go ahead and take the merchandise. So as he sits out in his car, mine you no one came in a truck "Rent a Center" logo, nothing a personal car, and no door bell ring. As, I sit here and write this.Because of all of the drama they just caused and did. As a business and professional, you shouldn't have acted as you did. And please when someone is speaking you don't walk away and keep speaking.Sad part, is I had the $145 to make a payment, it was more so how his facial expression and attitude is why Rent A Center lost our business. I will contact the BBB.
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August 2021 by Adairis Perez
Amazing. Wonderful customer service. Ray was super helpful & nice. Luis was very nice. Will definitely go back. Thank you for all your help. I had to exchange my furniture & they were so helpful. Didn't give me a hard time & had the new furniture delivered the next day. ??
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August 2021 by _thefatman _
Ray was amazing helped me and my mom get new furniture and helped me get a new gaming pc. 10/10
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May 2021 by Ryan Erickson
Luis and Renaldo are absolutely AMAZING! They really care about their customers and go to the moon and back to help them out and make sure they are 100 percent taken care of and satisfied! I would recommend this store to anyone and everyone hands down! Awesome products, and awesome people. What more can you really ask for?! Soooo stop what your doing now and head over to RENT A CENTER for an enjoyable and satisfying experience!! You wont regret it :) -Julianna M
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March 2021 by Robert Grant
Kelvin performed excellent customer service and leadership while the big man couldn’t speak and handle my application. Thanks a lot kelvin you the man ?
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November 2020 by Monica Johnson
Luis, the manager was so friendly, helpful and patient. They have reasonable rental rates and the furniture is nice quality.
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October 2020 by Janelle Jarosz
Excellent customer service. In the past year I've had the chance to deal with everyone on some level and I always feel like they got my back. Especially through pandemic and new policys that kept normal operations from happening, they remained professional. They always put customers and employee safety first. Thank you Louis and Albert. Tip your delivery guys they work miracles with small doorways ?
