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August 2025 by David
Holly was the best! 10/10 customer service and helped me with my glasses. I can see at night now when driving😎 Thank you Holly🙌🏻
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July 2025 by Scott E
Had a quick stop at the optical shop inside Target. Had a wonderful experience from the moment I crossed the threshold into the shop. Holly Godwin greeted me immediately and took care of my glasses that had a nose piece fall off. A very clean, organized nicely optical store.
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June 2025 by Lexy Miller
I’m on my fourth pair of lenses after going back so many times to get the correct prescription and it still isn’t right. Went back today to tell them something is still off, the left side seems to be wrong.. they told me I had to pay to be checked. How is it my fault that they got my prescription wrong and still continue to? I had to pay for the glasses and now am stuck with them. All I want is to be able to see without an issue. Definitely don’t recommend.
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June 2025 by Elaine Ayala
I had a disappointing experience at Target Optical at Tradition. During my initial visit for an eye exam, the staff was friendly and helpful. I received my glasses, but I returned shortly after because the prescription didn’t feel right. They sent the glasses back for adjustments, saying something was off.
When the glasses were ready, no one called to let me know they had arrived. I ended up going to the store myself, only to find out they were already there. The staff apologized and admitted they should have contacted me. If they had called, I would have had more time to try the glasses and realize they still didn’t work, before the return or exchange window expired.
Even after the adjustment, I continued having the same issues. I’ve tried to use the glasses multiple times, but I honestly see better without them. I can’t even use them to read. When I returned to the store again, the staff member made me feel like I didn’t know what I was talking about. She asked if it was my first time using progressive lenses, which it wasn’t. I’ve been wearing them for years. She seemed dismissive of my concerns.
I told her I would give the glasses another try to see if my eyes would adjust, but they never did. Unfortunately, I had to travel shortly after that visit, so by the time I returned, the exchange window had closed.
Despite paying a significant amount for these glasses earlier this year, I still can’t use them. I left feeling unheard and frustrated. Based on my experience, I would not recommend this location.
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June 2025 by Jason LeValley
Extremely helpful and fixed my glasses in less than 5 min!
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May 2025 by Caterina H
Shirley Melendez was great, she's very knowledgeable and helpful.
Thank you
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May 2025 by donald green
I went in and Shirley took care of me very quickly! Thank you I would recommend target optical.
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April 2025 by Jeanne Marie Trujillo
Shirley Melendez provided excellent service!
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April 2025 by Jonathan Shelton
Shirley M. Was a true delight to work with. She was kind, knowledgeable and solved all my vision needs. Highly recommend.
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April 2025 by Magdalena Perez (Maggie)
We are so happy with the service received from Shirley at the Óptica she’s very helpful and nice . Thank you
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April 2025 by Donna
Horrible customer service on every level. When you call the store, the majority of the time , no one answers. You leave a message and no one calls you back. You have to keep calling and calling until you get lucky and someone actually answers the phone during business hours.
My glasses were supposed to be mailed to Ohio when they came in but instead sat in a drawer for over 10 days. When I asked Holly why they did not follow thru and send them, she replied she had no answer. I then cancelled my purchase and asked for them to email me a copy of the credit going back on my card. They initially lied and told me that they did. More calling and they were so inept they were unable to do it. Later that afternoon I received an email, supposedly of the receipt that I could not open to view. No apology for all the hassle and all the time I wasted because they could not do their job.
I called corporate customer service for Target Optical and no help there either. They have you fill out a form that the store has 5 business days to respond. The retail store is not accountable because as a customer, you are unable to report their unacceptable customer service to management. The process is a joke!
I strongly suggest that you purchase your glasses elsewhere!
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March 2025 by Connie 100
Shirley Melendez was very helpful and fixed my out of wack glasses.!
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March 2025 by Mark Khoury
Shirley was phenomenal! Thank you for your help!!
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March 2025 by Janell Van Every
Shirley Melendez helped me with a lost nose pad and fixed it quickly and well. I really appreciate her help!
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March 2025 by Barbara Berry
Friendly, exceptional service!
