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January 2024 by Wilmer Sanchez
Supposed to be the best internet service, but im so unhappy with it, i was told that i was going to pay $29 for home internet and i end up paying $69, i went so many times to the branch to resolve my phone internet problem and never got fixed, i don’t recommend Verizon to anyone
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January 2024 by Muse Mouse
Do not speak with David. He cannot multitask and comes across extremely rude. He will cut you off and state he cannot handle too many questions due to his being squirrel brained(his words not mine). I had hoped we wouldn't have him but sadly we ended up with him. He needs some re-training on customer service and speaking to his customers. It's sad that this is what you get at a corporate store.
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January 2024 by daniela figueroa
Bad customer service
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November 2023 by Pattie Powell
I want to tell you I went to Verizon to get a New phone and Switch from ATT WHO WERE NOT VERY KIND TO ME!I came to Verizon at Saint Lucie West and had Paul Polissant as my specialist and Rob Hollingsworth helped me as well!! THESE GUYS WERE THE BEST THEY WERE VERY PROFESSIONAL AND KIND AND PLEASANT TO WORK WITH!!IM VERY HAPPY WITH MY NEW SERVICE SO THANKS TO THEM BOTH!!!
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November 2023 by Katrina Wells
My husband and I came in last week in attempt to buy 2 new iphones and get a new family line for us to be on together. Employee gave us a number to call and then vanished, about 10 minutes went by of us sitting on hold with the line without getting any help from the employee who vanished, basically led us to fend for ourselves. Ended up leaving and getting a Verizon rep online to take care of it, might as well not have an in-person store if you aren’t willing to actually help.
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November 2023 by Scott Westervelt
100% crooks. After 20 years im switching providers. Blatently lie and try to make you buy "best phone" "best plan" despite asking for the exact opposite. Scam of a place, save your money and timeWould give zero stars if i could
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November 2023 by Lisa R.
BUYER BEWARD DO NOT USE THIS STORE. The managers and assistant managers are dishonest, lie, and are terrible at their jobs. I have had to deal with them previously, because they were the closest store to my mother, and she too always said she found they gave her the poor service, with bad attitudes. A bunch of times, over the years, they would tell her that she could come in for help with her phones and basic Verizon tablets I gave her because she was a senior and not great with technology. But each time she came in, they were rude and refused to help her. They even told her several times that they used to have small classes to show older customers how to use the Verizon technology, but that they didn't have it anymore, and that she was out of luck. Also, several times, with me, she came in that store, some time ago, looking to buy an iPhone, because she thought the talking to the phone feature would be easier for her. And, on several occasions, their staff and managers, IN MY PRESENCE, got frustrated with her, and told her several times that the phone wasn't for her, even though she could have paid for it, and it would have been a big sale for Verizon and the St. Lucie West store. Now again, today, I was given a difficult attitude, by their managers and assistant managers they refused to help me, to help my very disabled brother, with getting his phone set up, which he needs in his new group home, which has no landline, as well, as his part-time job on top of SSI, that he is bused to with senior transportation. I am a large business holder for Verizon, for MANY, MANY YEARS. So, now my brother is moving to a new group home, where he knows no one, without a phone. My brother, who was born prematurely and somewhat disabled, did work part-time and lived in Title 19 housing there, working for a store. but had a bunch of strokes, two years ago, when he almost died, and lost his independence, at a young age, forcing him into a group home. However, just so you can all see that is a definite pattern for that store, before the strokes, my learning-disabled and dyspraxic brother, used to come in the store for help with using the phones, because he too had trouble with technology. And, each time he came info the St. Lucie West store, the staff and managers would get frustrated with him and discriminate against help by not helping him either, telling him he should pay for help on how to use a Verizon Flip Phone, somewhere else. And today, the Manager with a name that sounded somewhat like Terell, who most definitely said he was the manager, one of the assistant managers, and one of the workers were all rude and unhelpful to me, and THE MANAGER THEN HUNG UP ON ME. My mother, whom they used to treat rudely, died a few months ago, and I am her trustee and my brothers' Power of Attorney, my brother is still mourning the loss of our mother who lived right near him in Florida and is dealing with moving into a new group home today, without a phone, for something I had already spent hours setting up with Verizon off my business account that I have had for MANY YEARS, as well as having Verizon cell phones personally, as long as they are business, and I am HUNG UP ON THE STORE MANAGER. He needs to be fired, immediately. How dare he act like that! How dare his staff and workers act like that. Verizon customer service please check the records, because they were all working at that store, this morning 11-01-23.
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June 2023 by Mitchell Douglas
Everything look pretty cool. They were stocking so stuff was all over the floor and I couldn't find my white cheddar Cheeto puffs. Other than that everything was good
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May 2023 by April West
My phone has been un able to connect to a network for about four weeks I still continue to pay and can only use my phone on wifi. This happened when I did the normal update. Verizon has not fixed the issue and basically told me since I don't have insurance on a phone I'm still paying for screw me.
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May 2023 by Michelle Giovannelli
Absolute best customer service with the manager Lasaun. I had a major issue with my phone and he was so patient and helpful and took care of everything.
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April 2023 by John C.
We have been a Verizon customer for almost 20 years and the coverage and service has consistently been going downhill for the last couple years. Purchased 2 new phones two weeks ago and it took 3 hours and a lot of frustration. Verizon sent a coupon for $15 off any new products. Tried to use it to buy a charger block today and they couldn't get the coupon code to work, they locked themselves out of the storage area. I gave up after 30 minutes. How hard is it to just buy a charger and use their code. I really liked the OLD Verizon. Please go back to being helpful, courteous and having great coverage and knowledgeable employees.
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March 2023 by Kerrie Delamadrid
Went to the one in PSL at the right time. Walked in waited like 5min then after we were being helped the place got crowded Worked with Jeff that was super knowledgeable and very nice. Great store.
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March 2023 by Chris Murray
A little bit of a wait, but the service was excellent.
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January 2023 by Frank P.
My wife purchased i phone from this store, they messed up phone so bad that nothing worked properly! After paying30$ for them to transfer daya to new phone. Came back to this store next day, they tried again, no luck! Finally after watching some employees laughing and snickering at customers! Behind their backs! We thought this was very un professional! We could not believe what we saw! We finally drove to west palm, Apple finally fixed phone. We are considering legalities. Driving 80 round trip miles to Apple. The Apple store manager was appauled when we told stiry. Hey Verizon st lucie west! Get on the ball. Stop mocking customers!
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November 2022 by mie coe
Excellent service. Fast and friendly. I've had Verizon for about 5 years now and I'm satisfied with the network, customer service, and plans/phones they offer. Although this is a very busy location they work expeditiously to serve you, and always with competent, helpful advice