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December 2023 by Cathy Holman
Shocked. I am in town helping my mother close out her Bank of America account as they are closing branches in this area. Very short notice. I was a bit shocked at how low her interest on her accounts were. They have their banking in mobile trailers with no handicap access at all. Very disappointing. #bankofamerica #banking #ada #disabled #interest
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May 2023 by Ellen T
The owner of this building housing bank of America on Olympia in punta gorda is really dragging his feet on repairs. We have to do our banking in a parking lot. The next closest bofa is at least 8 miles from here if not more. I was told today we will probably have this mess until the new year. I'd personally love to speak to that building owner. He probably bank's somewhere else.
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May 2023 by Frank L.
The 2 branches in Punta Gorda have been closed due to Covid or Hurricane Ian. If you need access to a safe deposit box or need to see a representative it is extremely inconvenient.
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January 2023 by Chris P.
Worst customer service ever. Why does this bank hate people so much? Poor all the way around.
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November 2022 by j wolfe
Once I get some personal accounts CLOSED. I will leave BoA. Terrible service. What? There is NO 'Service.' So, how can it be 'Terrible?' The people seem fine and capable. Just damn near impossible to get in touch with one. Oh yes, why 'impossible to in touch with open of them?' You can go by bank and likely standing long line with only 1 teller working.Just called this BoA, and was automatically disconnected... As some might say, 'I'd give them a "O" if it was one of the options.
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October 2022 by Bernard Bullock
I called to speak to a commercial loan officer to get assistance and advice for a commercial transaction. Got the automated system that coldly told me to schedule an appointment on-line. I'm not in town and my business is clearly not important to BOA. If BOA didn't have such a good mobile app, I'd be a customer somewhere else.
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October 2022 by xxwhispersxx
Absolutely terrible service, and it's very hard to get ahold of anybody when you have a question. I have been completely ghosted in the last few weeks (even before the hurricane).
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August 2022 by Zac K.
Slow service. Atm always broken. Bank of America is closing down everywhere here. Need to just switch banks. They now suck.
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August 2022 by Scott Leonard
How/ why is there only one teller on a Friday afternoon? 9 people in line.Update after review response-You need to know your clientele and age of your customers in this area you are operating. Most of them do not use mobile banking or want to use an ATM. The few times a month I actually need to see a teller, the wait is ridiculous. One teller on a Friday afternoon ?! Come on. 2.3 out of 5 stars review. Fix the problem and stop making excuses.
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August 2022 by Richard winebrenner
For the last month unable to use ATM to deposit cash have to wait till after 10am Monday to Friday to put money in my checking account was told it would have been fixed over a week ago. Maybe they closed the wrong bank in Punta Gorda.
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August 2022 by DJ DJ
Worst banking experience ever. Don't expect anything from them and except the bare minimum.
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July 2022 by Randal Nolan
I’ve been with BOA since I was 15 years old, and the service that I received today was so terribly shocking, that I almost lost my faith in humanity. And not just I, the way teller spoke to the elderly couple in front of me was disgusting. No matter how much money you have or what you do for a living, you shouldn’t be judged or discriminated against.The teller was so short with me like it was a burden to do the simple task of helping me with my coinage, when she’s actuality getting paid for it. The end result was her referring me to another branch in Port Charlotte which I usually go to but it had been temporarily closed due to Covid. So I did indeed go there where I was greeted with a smile and the teller helped me with everything so well that satisfactory does not capture how well he served.I only hope that whatever those people were going through at the Punta Gorda branch, to make them treat me and other customers so unkindly, turns out okay so if there ever was a next time (and it’d have to be an emergency at this point) that they would be kinder and more helpful in doing their choice of work.I’m not even a member of Sun Trust and they met my needs better than my own bank, and did it with a smile. So thank you to them. And to Bank of America, to entitle yourself with having our country name in your name, if it were war we would have lost by the way you represented it.
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July 2022 by Julie Anne
Horrible! Sooo extremely disappointed with Bank of America! Especially this location! I've been a customer for over 10 years. Went in to this location to have my signature witnessed, also making a deposit at the same time. The teller wouldn't do it, called the manager and the manager (who, by the way has no customer service skills and is a manager??) rudely refused with no explanation. Absolutely horrible branch. The atm doesn't accept deposits! How is that even possible? BOA closed one Punta Gorda and one Port Charlotte location in the last month. How does a customer make a cash deposit?!This bank really has taken the customer out of customer service.Do yourself a favor, don't bank here!!
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June 2022 by Lois Hamilton
I had to make transactions at this bank again today.Punta Gorda on Olympia Ave. if it’s possible to make your customers feel unwelcome these employees have made it an art form. I’ve been there other times when there are 10 to 13 people waiting in line (at this no drive up bank). The people behind the counter and others seemingly just walking around have no sense of urgency. If they could move any slower they would be frozen in time.Maybe they feel like Bank of America is treating them badly and they’re just exhibiting their disdain for everyone to see. It’s a very bad reflection of BOA.
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June 2022 by salvatore ialuna
This is why I would rather drive the extra 15 mile and go into Port Charlotte. They lock the door before 4PM!! A customer was walking out and I held up my phone showing 3:59. Horrible service at this location.
