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December 2025 by Christopher Hester
Chase is a good bank for me but when I try to call to talk to someone they don't answer the phone I just keep getting hung up on
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June 2025 by Alex B
Excellent branch. Highly recommend!
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June 2025 by Michael Slowinski
I love this Chase bank branch. Conveniently located in the center of downtown. The manager Jeff knows how to run the bank well. And a big thank you to Taylor for always helping with banking needs. Also a round of applause for bankers Ryan and Sativa. This is definitely the best bank in Punta Gorda and the group of employees are first class.
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May 2025 by John Flynn
My wife & I had to visit one of our local banks here in Punta Gorda to check out one of our accounts. We were able to have the Branch Manager assist us with our situation.We have been Chase Bank Clients in business & private banking accounts for over 30 years and wish to commend our Banker Jeff Quattrucci for his knowledgeable advice & hometown experience to assist & advise us in our situation today.
Everyone in Punta Gorda should have the positive experience we enjoyed @ CHASE.
Mr Jamie Diamond has the Best of the Best Bank managers @ 911 Tamiami Trail here in Punta Gorda Fla.
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April 2025 by Amanda Renner
Jeff Quattrucci has the worst customer service. He is rude and Pompous. We were in town trying to resolve a banking issue. We are only in town for two days and did not even try to resolve our issue or thank us for being a customer. As Vice President I would think he could accommodate and work a computer. Chase should be ashamed to have you run a branch. You put a bad taste in the mouth of loyal customers.
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November 2024 by VNET
They use customers funds for profit before checks are presented. When a customer directs Chase to pay a bill through their bill pay service and they mail a check or electronically transfer funds, Chase debits money from customers accounts immediately and not when the check is presented for payment. During this period of several days to several weeks Chase bank is using that money for profit. Meanwhile, if a customer deposits a check in their account the funds are not immediately available.
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October 2024 by Kathlene Avila
Would be lovely is they ever picked up the phone.
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September 2024 by Evan Johnson
Drive-up ATM almost NEVER works.
Lobby ATM rarely works.
Thankfully they have tellers available, who are nice and competent, but the ATMs at this branch are some sort of practical joke.
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April 2024 by Brian Ritz
We have been fighting with our insurance company for a year and a half now dealing with Hurricane Ian damages and finally finished up that process last month. We deposited our check from the insurance company yesterday and started getting all kinds of alerts about a problem with our deposit. Went into the Punta Gorda branch location today and was told our check was denied because the public adjuster was listed on the check. The check was endorsed by the public adjuster and both my wife and myself and is still being denied. They are now saying that the check (FULLY ENDORSED) will be sent back to us to be sent back to the Public Adjuster so that they can cash it and then the public adjuster can send us a check without their name on it.According to JP Morgan Chase corporate, this is a branch policy and not corporate. The branch lies and says it corporate. Regardless, between not being able to cash savings bonds and now checks (not to mention political activism against people they disagree with) I will be closing our 25 year old account and taking our money elsewhere.
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March 2024 by Sarah DeMattia
The only Chase bank to answer the phone. Great customer service. Professional and knowledgeable staff.
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February 2024 by ben rogers
Always an inconvenience to help you. Choose another branch.
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January 2023 by alexis rodriguez
I need to get my last name on my account and rush to get to the bank before the closed. I am a busy mom and don't get much free time. I arrived there 10 minutes before they closed and the teller refused to help me saying they close soon and the banker left
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September 2022 by Janette Hamilton
Staff is great. Very attentive. Outside ATM has issues 90% of the time but the lobby ATM is available 24/7 if needed.
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July 2022 by salvatore ialuna
Friendly smart staff that gets you in and out without a big hassle. Bonus is they are open until 5 unlike BOA that locks their door at 3:57.
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April 2022 by Mike D
One star is too much to give them, they screw up everything they touch from credit cards to debit cards. I so love waiting on hold only to talk to someone at home in India. Customer service is an oxymoron with Chase. I'm closing all my accounts today. The branch is fine but the majority of serious banking is done off site, that is the problem
