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November 2023 by Denise D.
I use CVS. My insurance pays. For six years I have said do not do automatic renewal and fir six years they have. They have sworn they don't get my prescriptions from my physician and my physician swears they have . It's back and forth, back and forth. They call me and constantly harass me about automatic renewal. I say I'm not even discussing this because I have said no a dozen times. The next day they text and say I have prescriptions to pick up that I have not requested. They never stop.I do like the Minute Clinic and find the nurse practitioners to be professional and knowledgeable.But that pharmacy just sucks.
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September 2023 by Jessenia V.
If I could give zero stars I would . This has to be the worst pharmacy there is the staff totally ignored me the whole time after being so patient waiting on there drop off line in side the pharmacy I decided to go through the drive thru in hopes that maybe I would get better service the man in the drive thru was literally arguing with me the whole time of why I could not pay the good rx price on top of the fact that he would just roll his eyes whenever he spoke to me or when I mentioned I had the good rx he kept asking for the insurance as I had already explained multiple times I was self pay had no insurance. I would never recommend this to anyone especially minorities definitely racist too I observed as other folks that weren't minority were seen on a timely manner they literally walked back and forth saw me and never acknowledged the fact I was present or even said a word like we will be with you shortly thanks for your patience
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April 2023 by Jennifer Kennedy
Not to happy with calling into the pharmacy. I had to call and have my scripts sent in via fax twice. The first fax never made it. Trying to find out if the second fax was even received was met with aggravation and attitude from whomever worked there. Don't even get me started on trying to get a price for my scripts which the woman gave the lame excuse of you gotta wait til we figure out what your getting cause prices very. You oughta know what I'm getting, you got the fax. Mind you my scripts that I've been trying to get filled today since one or so pm won't be filled until tomorrow. Really CVS pharmacy get your act together or hire more customer friendly people, for real.
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November 2022 by Sherry L.
I realize everyone is short staffed, over worked, and overwhelmed in my city following a 2+ year pandemic as well as trying to recover from the catastophic hurricane IAN. So I've been patient waiting 2-3 days on prescription refills and new prescriptions. Yesterday however pushed me over the edge. I never experienced the type of bad customer service as I did from a young man in the drive-up window yesterday. I was at the window patiently waiting my turn realizing they were closing the pharmacy at 1:30, yet getting there 10 minutes prior to closing. They finished waiting on the car beside me, and I saw they were starting to shut and close the windows inside the pharmacy. I rang the drive-thru bell to make sure I would be waited on as their last customer before lunch, it was 1:28. I rang the bell to say how I'd been there before closing and the woman at the cash register clearly saw me waiting and could have told me that I'd have to come back later for my pickup. Instead a very rude young man comes from behind the counter inside and made signs with his hands and ears that he couldn't hear me. I made a sign of answering the phone and mouthed "pick up the phone and talk to me". At which time he finally did, but started yelling how I was interfering with HIS time and how I didn't respect HIM!!! I finally had a chance to cut in to his rant, to say I would have come back, but now insist they give me my prescriptioin since I was clearly there 10-15 minutes prior to closing. After much yelling at me he finally agreed to hand me my prescription, so I sent in my credit card. After getting my card, he said he was keeping my ID and credit card and I could come back when the pharmacy opened again to pick them up!!! What??? you're holding my credit card hostage? I asked for his name and to speak to his manager. At this, he shoved my card and prescription through the window and walked away. This was the last draw of poor service from this pharmacy. I realize people are hard put for staff these days, but a little common curtsey would have been all it took to deescalate the situation and keep a happy customer. I'm now leaving this store, and telling everyone I know not to shop there or use their pharmacy.
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August 2022 by Susan L.
I would give 0 if possible. I needed to pick up 1 prescription and needed to go back 3 times. Staff are obviously overwhelmed and overworked. Just horrible
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June 2022 by Mel A.
They're disorganized, inefficient apathetic and uncaring about their jobs. Too many cvs screw ups to list. Go anywhere else if you can.
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May 2022 by Susan B.
Unbelievable. Power surge blew out the store's computer system & even though prescriptions (non-narcotic blood-pressure and similar rx) were filled & ready for pickup, pharmacist couldn't process Insurance info so refused to provide any meds whatsoever. Then closed pharmacy for the day. Some service.
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January 2022 by Yvette W.
Do I really need to give them a Star??? Completely disappointed in CVs MinuteClinic. Had a5:50 pm rapid COVID test appt. I arrived 4 minutes late. Not my intention as I am usually on time but I have had a fever for three days straight And two of my children are also battling this illness. Try getting them into a car and driving an hour only to be told, " so sorry but we can't see you." I get protocols have to be in place but come on how about a little compassion? What does it take a couple minutes? I would have waited for a gap. Nothing offered. Too bad.I have taken all the necessary measures to protect my family including getting vaccines and booster asap for myself and my children. We have worn masks long after everyone stopped. I am immune compromised and had to wait to test because of the holiday weekend. I feel as though I am getting worse so I really wanted to know my status and also for my children and school. CVS used to be my favorite. Won't be coming back anytime soon as this left a terrible taste in my mouth.
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December 2021 by Joseph L.
Four days trying to get prescription filled, only a different excuse each time. Very incompetent personnel.
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April 2021 by Dawn Lyons Pressley
Consistently BAD service.
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April 2021 by Shirley Nikula
David in the pharmacy gives the best shots ever!
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March 2021 by Darren S.
Calling with a question regarding a prescription. Held for 45 minutes in which the technician picked up the phone and said "one sec" lasted 10 more minutes and ultimately ended up hanging up. Absolutely RIDICULOUS
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January 2020 by Doug W.
One star because it is absolutely impossible to get through to their pharmacy during snowbird season. The actual store itself is fine.
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February 2019 by Kristine Elise Brummett
The people there are so nice and try to help out the best they can. Even if a coupon doesn’t work they try to figure out why it won’t go through before giving it back as a last resort. Since the first time I went there, to now it’s gotten so much better and I believe it’s going to continue to be the best.
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September 2018 by Stephanie Gervais
I have been a customer of CVS pharmacy for years. I have never had a bad experience. Special thanks to Libby at CVS on Airport Road & Tamiami Trail in Punta Gorda Florida