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November 2023 by Sandra M.
Best vehicle buying experience, Eddie went above and beyond to insure we got the right Ram truck that we wanted. The entire experience was awesome, everyone was so nice, helpful, and professional. I would highly recommend Coastal to anyone. It was worth the drive from PCB to get the greatest service and deal we could. Drove away very happy with our new truck!!
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October 2023 by John Young
Don't come unless you have the right credit. It starts off promising but if your not good enough you won't even warrant a call a back or a simple email. I get if you can't make a deal then that's not your fault but to leave patrons hanging for days without a response then days later when we contact you we get "we will be right back with you let me check on it". Still no response after. It's nice to want to give someone your business who only cares if your a sale.
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September 2023 by Ghost Girl
They had my van 2 months. Blamed me that they had it that long because I didn't know right away if I could come up with the $5,000 they originally quoted me because they told me it was head gaskets, but $11,500 later I had a new engine and radiator. Got it home and my check engine light was on the next day. I called and was told I could bring it in and pay for a new assessment! Then my starter broke within two weeks because they didn't put the bolts back on! They left bolts off my hood and other parts as well. I had to go to another mechanic to get it all repaired. They paid that mechanic to fix the starter. I contacted the Department of Agriculture and Consumer Services. Coastal Jeep GM Jamie told them they would give me $500 "good will money", and apologized for the broken parts due to missing bolts they didn't put back on after replacing the engine and radiator.Then some other parts broke due to missing bolts as well as loose bolts on the MOTOR MOUNT, to which Jamie claimed they had nothing to do with, (how does the motor mount have nothing to do with the engine?) but he would pay to have that fixed after I already paid over $700 for it to be repaired, and I included receipts through email correspondence between the Dept of Agriculture and Jamie. I never saw a dime of "good will" money or money for those repairs. So he basically lied to a state department. Even though those were small amounts compared to the $11,500 I paid to Coastal Jeep Ram of Quincy, it would've at least been something, considering the vehicle didn't even last a few weeks after they had their hands on it before I had to take it to a privately owned mechanic to have things corrected. I was talked to like garbage, especially by Jamie, and was told that, even though the parts were warrantied (engine and radiator), they would not help me anymore and I could go somewhere else, and that was within a week of them returning my vehicle to me after they got THOUSANDS of dollars from me and my family (who had to help me with such huge repairs that we aren't even sure needed to be done!) They refused to give me the owner's name. Their business practices are disgusting!
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September 2023 by Jake
Had my car for almost 3 years. Never had a problem with it. Coastal Jeep did it thing. Big ups to Chris for putting me on
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September 2023 by Jim Glass
Totally lied to me in regards to repairing my Jeep's transmission, then continued to avoid answering any request to justify actions while it sat on their lot why later attempted to charge me storage because I wouldn't let them replace the transmission at a hugh expense. Requested to talk with a Manager over and over to no avail ... will never spend a dime with them, went and bought a Chevrolet Equinox and never looked back at them again.
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September 2023 by Jay Brown
Just purchased a vehicle from this company. It was an awesome experience. Eddie was the salesman that assisted me , he was very professional and dedicated to getting me a new car. I’d recommend anyone to coastal jeep ram.
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August 2023 by Angela Brogdon
I would say three out of five actually got approved here and other places told me no. I say three because we paid the money for the down payment on Wednesday we were told by the salesman that we could take it home today here it is Friday still don't have my car never have been so frustrated with trying to find out how long a safety test on a vehicle will take. Other than that I would suggest this car dealership. It's been very frustrating we have not had a car since January. Called today to get an update on everything they told me the service guy that is working on the car will not be in until later this afternoon so that kind of tells me that it won't be ready today. My father passed away about a month ago I have things I need to get done today or really soon. Can't do it if I don't have the car. Just so tired of being a burden to other people I'm sure it's not a surprise to anyone these days that everyone loves a busy life and we have business to take care of and as I said I don't want to be a burden to people just wanting the car.
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August 2023 by Todd Lynch
This was, without question, the easiest, most pleasant, unpressured car-buying experience I have ever had.We drove an hour to this dealership, did not speak to anyone prior to let them know we were coming.We walked in the door at 9:05 and I drove my dream vehicle home at lunch!!We sat down with Eddie Grandberry, told him exactly what we wanted to do, exactly the terms we were looking for, and our expectations. He did not try to steer us one way or another, he didn't pressure us into changing our minds, he didn't argue with us over terms. He went and found three potential deals for us, put them together, presented them, showed us the options, and let us discuss.We made our decision, they cleaned it up for us, gassed it up, we signed the paperwork, and walked out the door!!!I used to sell cars years ago, but if I had been taught to do it the Coastal way... I'd still be selling them today, and probably have a heck of a lot more money in the bank!!!They call Eddy "Fast Eddy"...and it ain't because he's gonna try and pull a fast one...he does his job, does it fast, and does it damn well!!!
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July 2023 by Wanda Benavidez
I was so happy with the employees that work here. They went out of their way to help me. I went to several places in Bay county with no help. The cars they wanted to sale me were not very good. I received a better deal here at coastal Jeep and Ram. With no money down and few miles on the vehicle I purchased ?? Shawn was so kind,Chris and everyone else who helped me. Even with not so good of a credit score they gave me the respect so many deserve. Because if you’re credit score is low and low income they wave ?? you goodbye! But not Coastal Jeep Ram in Quincy fl! They fought for me and I drove home with a vehicle ?. Such kind people, who even help get the poor out of poverty ??
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June 2023 by Mark M
I had a good experience the first time I went there for service last year (Service writer (Kate) was awesome!). This time, not so much. First off, the service writer knows jack squat about cars. Then, the tech starts rummaging around my car and hooking up diagnostic equipment instead of asking me why the car won't move (I forgot to unplug security device, my fault, but still...).So, now I have to wait on the radio to reset itself (2-24 hours), and spent 30 minutes in the waiting room only to find out they won't do the work. He says, "We can't do that here", which is a crock because all I needed was the rotors scuffed so I can re-bed the pads due to high-speed brake judder. They would rather try and sell me two $1200 rotors instead of doing this simple job and making me WANT to come back when it was time for the 4k brake job. The car only has 11k miles on it and it's all highway so the brakes are nearly new. Way to throw away a would-be loyal customer, guys.P.S. I'm a retired ASE Master Tech so I'm not just some regular Joe off the street who doesn't know cars.Edit: Just discovered the problem would have been covered under warranty because I was still under 12k miles at the time. Why didn't the service writer know this?
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March 2023 by Jodi Sanders
I would leave a negative 10 if I could. Called spoke to Ruby who convinced me to come down from Panama City to Quincy. Which is an hour and half drive. She told me that may not be able to deal with the banks but would get the application started. Which I already started online. Even submitted documents to the portal they have. Finally arrive about 550. To be told by Chris the attitude ain’t nothing they could do for us. Tried to explain to him several times that the co signer who is the income can not get off work again to come down and tried for like 5 mins to get a straight answer out of him if the co signer needed to come back. Finally after getting an attitude back he answered. Wasted our time not only driving there but the customer service of someone who apparently didn’t want to sell a car.
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February 2023 by Justin Lucas
Best dealership I’ve been to in awhile and Skyler Gause as a salesman was great! Very honest, kind, nicely setup, and great customer service! I would highly recommend this dealership!
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January 2023 by Vito Knowles
Don’t give these people your social security number unless you want them to shop your credit and send it to 3-4 different banks. I told the “finance” lady that I would be approved through my credit Union no questions asked. She asked me if I minded if she sent it to ONE bank to see if she could beat my rate. I ok’ed her to send it to one. She promptly sent it to 3 without my permission. She and her sales manager just blew what should have been a really great sale on this awesome Saturday. For some reason they were adamant about making the sale today and couldn’t wait until Monday. I assume it’s because they didn’t have any sales today. Worst car buying experience I’ve ever had. I will end with this: The salesman’s name was Eddie and he was really polite and professional. It’s my advise that whomever owns this lot makes him the manager. I feel like that would t have happened had it been up to him.
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November 2022 by Darrell Smith
The service here was undeniably the the best service I’ve received from any dealership I’ve ever been too. The entire staff is polite and courteous and maintains their number one goal, getting you a vehicle that will make you happy. I was at this dealership for about hour and a half, I test drove 2 vehicles and drove my purchased vehicle home that same day
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November 2022 by Hellomynameisclinton Lastnamehere
I have had some terrible experiences at the Tallahassee jeep service center in the past; terrible customer service, higher prices than the competitors, etc. Fortunately, I was given the advice to come to this jeep dealer instead and I very glad that I did. Clay and the rest of the service center took their time and tried to make my experience as affordable and easy as possible. I would definitely recommend this dealer over the other jeep dealers in the area!!!
